Compare inContact vs. Brightpearl

Buying the best Communications Software product is all about cross-checking different solutions and identifying the top software for your specific needs. Our exclusive process will give you a quick look at the general rating of Brightpearl and inContact. For general quality and performance, Brightpearl scored 9.7, while inContact scored 8.2. On the other hand, for user satisfaction, Brightpearl earned 98%, while inContact earned 91%. Below it's also possible to look at their features, terms, plans, etc. to see which software will be more suitable for your situation. An important element to assess is if the application allows you to toggle on/off restrictions on different types of users to limit the exposure of any critical company data. Right now, the most popular products in our Sales Software category are: Unomy, Pipedrive, HubSpot Sales.
Product

inContact

VS

Brightpearl

VS

inContact screenshot Brightpearl screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

9.3 ?

Customer Experience

Customer Experience

Customer Experience

91% ?

Customer Experience

98% ?

Price

Price

by quote

by quote

Pricing Type

Pricing Type

Quote-based Annual Subscription | Quote-based
Detailed Review

Detailed Review

General Description

General Description

InContact offers innovative call center technology and capabilities of providing contact center service
Brightpearl is a retail management system that helps businesses to manage orders, inventory, and customer data.
Easy Links
Devices Supported

Devices Supported

iPhone/iPad
Web-based
iPhone/iPad
Web-based
Integrations

Integrations

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly

Brightpearl integrates with the following business systems and applications:

  • MailChimp
  • Alibaba Wholesale
  • BigCommerce
  • Shopify
  • ShipStation
  • Magento
  • Bitium
  • Amazon
  • eBay
  • ekmpowershop
  • Shiptheory
  • Authorize.net
  • Landed Costs
  • MailStore
  • Fulfillment by Amazon
  • Live Shipping Rates
  • Brightpearl POS
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Popular Clients

Popular Clients

Activision, Frontline Call Center, Schumacher Group The New Clothesline Company, FringeSport, Eureka Brands, Esquires
Vendor's Address

Vendor's Address

7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047
625 Market Street, 6th floor,
San Francisco, CA 94105
USA
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket Training
Contact Email

Contact Email

Features

Features

inContact FEATURES

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software

Brightpearl FEATURES

  • Order Management
  • Inventory management
  • Shipping management
  • Point of sale software
  • CRM
  • Quoting and invoicing
  • 360 degree visibility of your supply chain
  • Paypal, Sage Pay and online payments integrations to Paypal, SagePay, Stripe, Authorize.net, and Worldpay.
  • Developer API for third-party integration
  • eBay Inventory Management
  • Automated real-time accounting
  • Multiple price lists
  • Batch processing and imports
  • Magento Inventory Management
  • Dashboard and management reports
  • Supply Management
  • Multi-channel integrations
  • Multiple warehouses / multiple locations
Available Languages

Available Languages

English English
Contact No.

Contact No.

1.866.965.7227 +1-888-320-5069
Pricing Plans

Pricing Plans

Get in touch with iContact directly to discuss pricing details.

Brightpearl pricing is offered on by quote basis. Please contact the vendor directly to discuss their pricing in detail and receive a tailor made offer to match your business growth.

Pricing Page

Pricing Page

Learn more about inContact pricing Learn more about Brightpearl pricing
Product Comparisons

Product Comparisons

Compare with Phonedeck
Compare with JustCall
Compare with Softros LAN Messenger
Compare with VioTalk Cloud Messenger
Compare with Moxtra
Compare with SoftTweak MBOX to PST
Compare with XenCall
Compare with Onstream Media
Compare with Dead Simple Screen Sharing
Compare with SalesHandy
Compare with Revel Systems POS
Compare with AB POS
Compare with ePROMIS
Compare with Infor VISUAL
Compare with Awery Aviation ERP
Compare with Gainsight
Compare with TimeLedger
Compare with Expand ERP
Compare with PhotoShelter
Compare with MyOwnConference
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you select a solution that you believe will be an actual asset for your company you shouldn’t only pay attention to what professionals have to say about it. Quite frequently individual experience with the product may change, depending on specific preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each product to give you a quick overview of how actual users of Brightpearl and inContact rate their experience with the product. Our algorithm is based on complex analysis of product mentions on other sites, social networks as well as blogs, so you will receive a complete and reliable landscape of what other customers think about each product. In this case Brightpearl got a total satisfaction rating at 98% while for inContact 91% of people say they had an enjoyable experience with it.