Compare ETO vs. bpm'online studio

It’s easy to our scoring system to provide you with a general idea which Business Process Management Software product is more suitable for your business. For overall product quality, bpm'online studio received 9.3 points, while ETO received 7.8 points. Meanwhile, for user satisfaction, bpm'online studio scored 100%, while ETO scored N/A%. Information regarding their unique elements, tools, supported platforms, customer service, etc. are given below to help you get a more accurate comparison. Don’t forget to get only the functions that you need to avoid wasting cash for tools which are redundant. Right now, the most significant solutions in our Business Process Management Software category are: Nintex, bpm’online studio, Promapp.
Comparison

ETO

VS

bpm'online studio

VS

ETO screenshot bpm'online studio screenshot
Pricing Page

Total Score

Our Score

7.8 ?

Our Score

9.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Cost

Cost

by quote

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

An all-inclusive outcomes and case management application.
Bpm'online studio is a complete BPM suite that allows companies to test, improve, and stay in control of their operations and adjust those to the modifying business environment.
Useful Links
Available Integrations

Available Integrations

ETO by Social Solutions has an open API, which means organizations utilizing the application can integrate it with different third-party solutions.

The system can be integrated with virtually any third-party application as it provides open configuration and extensive API to allow for any customization required for your business. The company has an extensive experience with integrating with different systems during project implementation (accounting, legal, ERP, social listening tools etc.), as well as a number of out-of-the-box integrations, which include, but are not limited to: Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill, etc.

Bpm’online studio offers email synchronization via IMAP and Exchange protocols, and simplified synchronization of MS Exchange and Gmail contacts and calendars. Automatic integration with Google services enables the user to instantly start working with their contacts, emails, and calendar. The administrator can also set up user or group rights to import / export contacts.

The software is seamlessly integrated with SmartCloud Connect, which integrates your Microsoft Outlook window right into bpm’online. You can also use SmartCloud Connect to work with opportunities, activities, leads, contacts, and accounts without logging into bpm’online.

What is more, the service allows leveraging social media integration capabilities to enrich customer profiles with additional data from social media as well as collaborate with customers in social networks. The system can be integrated with various online communities, forums, etc. with open APIs.

Office productivity package integration includes reports in MS Word / PDF, data import from MS Excel.

Bpm’online studio also offers phone integration, including intelligent routing, voice over IP, scheduled callback and SMS. Integration with the social listening tools, ERP systems, platforms for data integration and business analytics is also available.

Company's Address

Company's Address

10801-2 N. MoPac Expy, Suite 400
Austin, TX 78759
USA
280 Summer St., 6th floor
Boston, Massachusetts
USA
Pricing Info

Pricing Info

ETO’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Bpm’online studio offers different enterprise pricing packages for the sales, marketing, and service module. You can also integrate all three modules into a single CRM bundle, calculate its price on the product’s official website, or get in touch with the vendor who will estimate it for you. There is also a great free trial available that you can use to try out all the key features of the software first. You can easily sign up for bpm’online free trial here.

Here are the details of all the available pricing plans:

Pricing for Sales Module

Team Package – $25/user/month (cloud)

  • Ideal for small and medium businesses with direct sales teams
  • Out-of-the-box process for opportunity management: from lead to contract

Commerce Package – $30/user/month (cloud)

  • Ideal for e-commerce
  • A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

  • Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
  • Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.

Pricing for Marketing Module

Active Contact Package

  • Cloud – $27 (1000 active contacts/month billed annually)
  • Active contact is a contact included in one or more campaigns within a 12-month period
  • Up to 365 emails per year can be sent to one active contact
  • Custom pricing with the purchase of 50,000+ active contacts

User License

  • Cloud – $50/user/month billed annually
  • On-site – $850 per license/lifetime
  • With the purchase of 1000 active contacts the first license is free

Pricing for Service Module

Customer Center Package

  • Cloud – $35/user/month
  • On-site – $600 per user
  • Ideal for companies looking to automate helpdesk and contact center operations
  • A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

  • Cloud – $50/user/month
  • On-site – $850 per user
  • Ideal for medium and large businesses struggling to automate internal and external service processes, including ITIL processes.
  • Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.
Contact Email

Contact Email

moreinfo@socialsolutions.com info@bpmonline.com
Prominent Customers

Prominent Customers

Love INC, Good Shepherd Services, Area Resource for Community and Human Services L'Oreal, Schneider Electric, BAYER, Heinz
Business Size

Business Size

Large Enterprises Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Page

Pricing Page

Learn more about ETO pricing Learn more about bpm'online studio pricing
Contact Phone

Contact Phone

+1-877-441-2111 +1-617-765-7997
List of Features

List of Features

ETO FEATURES

  • Case Management
  • Service Planning
  • Outcomes Measurement & Management
  • System Integration
  • Reporting Suite
  • Configurable Forms
  • Workflow Management
  • Approval Management
  • System Notifications
  • Dashboard

bpm'online studio FEATURES

  • Business Process Management
  • Best Practices & Opportunity Management
  • Advanced Customization
  • Open Configuration
  • Visual Process Designer (WYSIWYG)
  • 360-degrees Customer Views
  • Lead Management
  • Lead Segmentation
  • Collaboration Suite
  • File Sharing & Omnichannel Communication
  • Case Management
  • Dashboard Analytics
  • On-Premise and In-Cloud Deployment
  • Extensive API
  • Synchronized Mobile APP
  • Field Sales App
Languages Supported

Languages Supported

English English
Customer Support

Customer Support

Phone
Training
Phone Live Support
Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t count on only a wide range of useful tools and adjustable pricing plans from a popular Business Process Management Software. Almost as crucial as core features is a quality customer support. You want to ensure that if you have any questions about bpm'online studio or ETO, or you struggle with some problems, or maybe you’ll want to ask for a specific change or functionality beneficial to your team you can trust in a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can profit from personal training or at the very least an FAQ you can use.