Compare bpm'online service vs. ZendeskChoosing the right Help Desk Software for your company is not that easy with too much functions, options, and offers to take note of. On the other hand, depending on our review directory will allow you to streamline the necessary steps by showing all major solutions in a single place. For example, you can match bpm'online service and Zendesk for their features and overall scores, in this case, 8.6 and 9.7, respectively. Likewise, you can check which software has superior general user satisfaction rating: 100% (bpm'online service) and 98% (Zendesk) to learn which one is the better choice for your business. Don’t just choose the service with the most attractive price, but the software that gives the best value. If you have to quickly find the more reliable Service Desk Software according to our review team we suggest you examine the following services: Freshservice, Zendesk, Samanage.
|Monthly payment||Free | Monthly payment | Annual Subscription|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
|English||English, Dutch, Polish, Turkish, Swedish|
|Types of Support|
Types of Support
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Learn more about bpm'online service pricing||Learn more about Zendesk pricing|
bpm’online service integrates with the following business systems and applications:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
|L'Oreal, Schneider, Heinz||Vodafone, GILT, Shopify, Groupon, Gov. UK|
|List of Features|
List of Features
| 280 Summer St.|
| 989 Market Street Suite 300|
San Francisco, CA 94103
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
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The software examined on this page are merely a sliver of our entire Help Desk Software category and you should take into account that there could be more reliable solutions out there. If you would like to ensure you make the optimal decision for your company we definitely suggest that you try out more products first. You can also consider to consult our top 10 Help Desk Software list to learn which products are currently the highest-ranking ones and dominate the market.