Compare bpm'online service vs. Vivantio Service DeskIf you need to have a convenient way to learn which Help Desk Software product is better, our unique algorythm gives bpm'online service a score of 8.6 and Vivantio Service Desk a score of 6.7 for general quality and performance. Moreover, bpm'online service is rated at 100%, while Vivantio Service Desk is rated 100% for their user satisfaction level. You can also compare their product details, including modules, tools, options, plans, pricing, and more. See whether the solution can customize some of its processes to ensure it complements your own business processes. Our team put a lot of effort to prepare reviews of all popular Service Desk Software solutions that you can find out there, but among them these three caught our special attention: Freshservice, Samanage, Zendesk.
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
|Learn more about bpm'online service pricing||Learn more about Vivantio Service Desk pricing|
|+1-617-765-7997||+1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)|
|English||English, China, Germany, India, Japan|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
Here are the Vivantio Service Desk cost details:
Whether you need complete service management across the enterprise or a solution for your team of help desk managers, Vivantio offers flexible pricing.
All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.
|L'Oreal, Schneider, Heinz||Tesco Mobile, RAC, NHS, Toshiba, Porsche|
|Types of Support|
Types of Support
bpm’online service integrates with the following business systems and applications:
Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.
| 280 Summer St.|
| 610 Sycamore Street, Suite 350 |
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In the event you are still having second thoughts about which service will work best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are usually a sign of how popular a given app is and how extensive is its online presence. For instance bpm'online service Twitter profile has currently 2847 followers. At the same time Vivantio Service Desk Twitter is followed by 26 people.