Compare bpm'online service vs. Vivantio Service Desk

If you need to get a easy way to decide which Help Desk Software product is better, our exclusive algorythm gives bpm'online service a score of 8.6 and Vivantio Service Desk a score of 6.7 for general quality and performance. At the same time, bpm'online service is rated at 100%, while Vivantio Service Desk is rated 100% for their user satisfaction level. You can also assess their product details, such as features, tools, options, plans, prices, and many more. Check whether the solution allows you to customize some of its funnels to make sure it complements your own business procedures. Users who don't have much time or need a Service Desk Software recommendation from our team may want to take a look at these top choices for the current year: SysAid, Freshservice, Samanage.
Software

bpm'online service

VS

Vivantio Service Desk

VS

bpm'online service screenshot Vivantio Service Desk screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$35

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Quick Links
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Vivantio Service Desk pricing
Email Address

Email Address

info@bpmonline.com
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan
Pricing Info

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
610 Sycamore Street, Suite 350
Celebration
FL 34747
Contact Phone

Contact Phone

+1-617-765-7997 +1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps compared on this page are only a small part of our entire Help Desk Software category and you should keep in mind that there might be better options available. If you want to guarantee you make the best possible choice for your business we definitely encourage you to compare more software first. It may also be a good idea to check out our top 10 Help Desk Software list to see which solutions are now the highest-rated ones and leaders in the market.