Compare bpm'online service vs. Vivantio Service Desk

If you need to have a convenient way to learn which Help Desk Software product is better, our unique algorythm gives bpm'online service a score of 8.6 and Vivantio Service Desk a score of 6.7 for general quality and performance. Moreover, bpm'online service is rated at 100%, while Vivantio Service Desk is rated 100% for their user satisfaction level. You can also compare their product details, including modules, tools, options, plans, pricing, and more. See whether the solution can customize some of its processes to ensure it complements your own business processes. Our team put a lot of effort to prepare reviews of all popular Service Desk Software solutions that you can find out there, but among them these three caught our special attention: Freshservice, Samanage, Zendesk.
Product

bpm'online service

VS

Vivantio Service Desk

VS

bpm'online service screenshot Vivantio Service Desk screenshot
Pricing Details

Our Score

Our Score

8.6 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$35

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Quick Links
Contact Email

Contact Email

info@bpmonline.com
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Vivantio Service Desk pricing
Phone No.

Phone No.

+1-617-765-7997 +1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Languages

Languages

English English, China, Germany, India, Japan
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz Tesco Mobile, RAC, NHS, Toshiba, Porsche
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
610 Sycamore Street, Suite 350
Celebration
FL 34747
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which service will work best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are usually a sign of how popular a given app is and how extensive is its online presence. For instance bpm'online service Twitter profile has currently 2847 followers. At the same time Vivantio Service Desk Twitter is followed by 26 people.