Compare bpm'online service vs. Teamwork Desk

If you want to have a quick way to decide which Help Desk Software product is better, our unique system gives bpm'online service a score of 8.6 and Teamwork Desk a score of 8.0 for all round quality and performance. At the same time, bpm'online service is rated at 100%, while Teamwork Desk is rated 100% for their user satisfaction level. You can also compare their product details, including modules, tools, options, plans, prices, and more. See if the software lets you to customize at least part of its processes to ensure the software complements your own business workflows. We did our best to prepare reviews of all popular Service Desk Software products offered out there, but among them these three caught our special attention: Samanage, JIRA Service Desk, Freshservice.
Comparison

bpm'online service

VS

Teamwork Desk

VS

bpm'online service screenshot Teamwork Desk screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$35

$0.10

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Bpm'online service helps you achieve customer care excellence with out-of-the-box processes and automated service operation based on the industry's best practices.
Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.
Quick Links
Support Types

Support Types

Phone Live Support
Training
Phone
Ticket Training
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
North Point House North Point Business Park
New Mallow Rd
Cork, Ireland
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Languages

Available Languages

USA, UK, Canada, International USA, Canada, International
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Teamwork Desk FEATURES

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes
Popular Customers

Popular Customers

L'Oreal, Schneider, Heinz YOUNITY, TSG Ltd,
Phone No.

Phone No.

+1-617-765-7997 +353-21-4307675
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Email Address

Email Address

info@bpmonline.com support@teamwork.com
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Teamwork Desk pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which service will work best for your company it may be a good idea to examine each service’s social metrics. These metrics are frequently a way to see how popular every product is and how large is its online presence. For instance, in case of Facebook bpm'online service has 8281 likes on their official page while Teamwork Desk profile is liked by 20183 people.