Compare bpm'online service vs. Teamwork Desk

If you’re getting a tough time selecting the best Help Desk Software product for your needs, it’s a good idea to compare and contrast the available software and determine which one offers more benefits. For instance, here you can assess bpm'online service (overall score: 8.6; user rating: 100%) vs. Teamwork Desk (overall score: 8.0; user rating: 100%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Having a clear table to compare their features will significantly boost the possibility of getting the right product for your company. Pay attention to other aspects of the software like ease-of-use, adaptability, scalability, and pricing options. As of now, the most significant products in our Service Desk Software category are: Samanage, Zendesk, Freshservice.
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bpm'online service

VS

Teamwork Desk

VS

bpm'online service screenshot Teamwork Desk screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$35

$0.10

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.
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Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Teamwork Desk pricing
Available Support

Available Support

Phone Live Support
Training
Phone
Ticket Training
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
North Point House North Point Business Park
New Mallow Rd
Cork, Ireland
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages

Languages

English English
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Phone

Contact Phone

+1-617-765-7997 +353-21-4307675
Email Address

Email Address

info@bpmonline.com support@teamwork.com
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Prominent Clients

Prominent Clients

L'Oreal, Schneider, Heinz YOUNITY, TSG Ltd,
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Teamwork Desk FEATURES

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes
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QUICK LINKS

QUICK LINKS

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When you pick a service that you are sure will work best for your company you shouldn’t just limit yourself to what reviewers have to say about it. Quite frequently individual experience with the solution will vary, depending on your own preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for each software to give you an immediate impression of how real users of bpm'online service and Teamwork Desk evaluate their contact with the service. Our algorithm is based on complex analysis of product appearances on other sites, social media as well as blogs, so you are going to receive a comprehensive and credible landscape of what other customers think about each service. In this example bpm'online service has a total satisfaction rating at 100% while for Teamwork Desk 100% of people claim they had a positive experience with it.