Compare bpm'online service vs. Samanage

Various companies demand different types of Help Desk Software. To understand well which solution fits your needs, think about comparing various solutions feature by feature an taking into consideration their conditions and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: bpm'online service (8.6) vs. Samanage (9.6) for total quality and functionality; bpm'online service (100%) vs. Samanage (98%) for user satisfaction rating. Analyze their high and weaker points and decide which software is a better option for your company. One simple but effective way is to write the pros and cons of both services next to each other and see which app is better. We realize that not all people have enough time to try out a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Zendesk, Freshservice, Samanage.
Product

bpm'online service

VS

Samanage

VS

bpm'online service screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Pricing

Pricing

$35

by quote

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Phone Number

Phone Number

+1-617-765-7997 1.888.250.8971
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Samanage pricing
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English English
Company Email

Company Email

info@bpmonline.com support@samanage.com
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which software will be best for your business it may be a sensible idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular each software is and how wide is its online presence.For instance, if you check bpm'online service LinkedIn account you’ll see that they are followed by 2321 people. In case of Samanage the number of followers on their LinkedIn page is 4490.