Compare bpm'online service vs. Samanage

You have so many Help Desk Software choices in today’s market that selecting the best product is often overwhelming. On our comparison page, you can easily review the tool, stipulations, available plans, and more details of bpm'online service and Samanage. You can also evaluate their score (8.6 for bpm'online service vs. 9.6 for Samanage) and user satisfaction level (100% for bpm'online service vs. 98% for Samanage). The scores and ratings provide you with a general idea how both of these software products perform. In addition, check if the solution can integrate with your current business apps to guarantee greater productivity. Currently, the most popular services in our Service Desk Software category are: Samanage, Freshservice, SysAid.
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bpm'online service

VS

Samanage

VS

bpm'online service screenshot Samanage screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Cost

Cost

$35

by quote

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Pricing Info

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Contact Email

Contact Email

info@bpmonline.com support@samanage.com
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Samanage pricing
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Contact No.

Contact No.

+1-617-765-7997 1.888.250.8971
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we offered in this table were taken from official company pages, marketing resources available online, real-life experience from real users as well as our own direct use of every solution by an expert. We do our best to thoroughly analyze every app, as a result we not only test it on our own, but we also correlate our findings with opinions of other people from the B2B community.