Compare bpm'online service vs. SamanageVarious companies demand different types of Help Desk Software. To understand well which solution fits your needs, think about comparing various solutions feature by feature an taking into consideration their conditions and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: bpm'online service (8.6) vs. Samanage (9.6) for total quality and functionality; bpm'online service (100%) vs. Samanage (98%) for user satisfaction rating. Analyze their high and weaker points and decide which software is a better option for your company. One simple but effective way is to write the pros and cons of both services next to each other and see which app is better. Those of you who are pressed for time or would like to get a Service Desk Software recommendation from our experts may want to try out these top choices for this year: Zendesk, Samanage, Freshservice.
|Monthly payment||Monthly payment | Quote-based|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
| 280 Summer St.|
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|L'Oreal, Schneider, Heinz|
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Learn more about bpm'online service pricing||Learn more about Samanage pricing|
bpm’online service integrates with the following business systems and applications:
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
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If you continue having second thoughts about which software will be best for your business it may be a sensible idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular each software is and how wide is its online presence.For instance, if you check bpm'online service LinkedIn account you’ll see that they are followed by 2321 people. In case of Samanage the number of followers on their LinkedIn page is 4490.