Compare bpm'online service vs. RumbleTalk

Finding the proper Help Desk Software product is as straightforward as contrasting the good and weaker characteristics and terms offered by bpm'online service and RumbleTalk. Here you can also match their general scores: 8.6 for bpm'online service vs. 7.1 for RumbleTalk. Or you can check their general user satisfaction rating, 100% for bpm'online service vs. 100% for RumbleTalk. We suggest that you spend some time to study their differences and decide which one is the better choice for your organization. Likewise, keep in mind to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global staff or a mobile app to help you work in the field. Our experts made sure to review all popular Service Desk Software solutions offered out there, but among them these three caught our special attention: Freshservice, Samanage, Zendesk.
Comparison

bpm'online service

VS

RumbleTalk

VS

bpm'online service screenshot RumbleTalk screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

7.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

$35

$19

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
RumbleTalk is an innovative social engagement platform for websites events and offline events.
Useful Links
Contact No.

Contact No.

+1-617-765-7997 +972-502-467-705
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz Sony Music, The Salvation Army, Seattle Pacific University, Georgetown University
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

RumbleTalk offers a 7-day free trial and three packages:

Starter plan: $19/month (save 26% on annual billing)

  • 50 chatters
  • 1 chat
  • Unlimited bandwidth

Basic plan: $39/month (save 36% on annual billing)

  • 150 chatters
  • 3 chats
  • Unlimited bandwidth

Master plan: $67/month (save 27% on annual billing)

  • 250 chatters
  • 8 chats
  • Unlimited bandwidth
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about RumbleTalk pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone Live Support
Training
Phone
Ticket
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

RumbleTalk FEATURES

  • Advance – Design your chat with CSS
  • Archive your chat, save log of your chat history
  • Ban, delete trolls
  • Chat in 30 languages
  • Chat room theme library
  • Define moderators and roles
  • Delete single messages as admin
  • Flood control
  • Log in, share, and invite using Twitter and Facebook
  • Offline mode
  • Private messages
  • Spam filter (create a list of blacklisted words)
  • SSL – talk in a secure channel
  • Talk from anywhere – PC, mobile, or tablet
Email Address

Email Address

info@bpmonline.com support@rumbletalk.com
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
RumbleTalk Ltd, Address: Har Hazofim 18/1, Rehovot, Israel
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

RumbleTalk supports the following integrations:

  • Wordpress
  • Joomla
  • Wix
  • Facebook
  • Twitter
Languages

Languages

English English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, facts and statistics that we shared in this analysis were gathered from official vendor pages, marketing resources available online, actual experience from real clients as well as our individual everyday use of each app by a professional reviewer. We pay a lot of attention to extensively examine every solution, as a result we not only test it on our own, but we also compare our observations with opinions of other people from the SaaS community.