Compare bpm'online service vs. Re:Desk

If you wish for an effective Help Desk Software product for your company you need to invest time and assess a wide range of solutions. It doesn’t have to be complicated, and can be as easy as matching their traits in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can see bpm'online service’s overall score of 8.6 and compare it against Re:Desk’s score of 8.0; or bpm'online service’s user satisfaction level at 100% versus Re:Desk’s N/A% satisfaction score. The evaluation will help you see the strengths and weaknesses of each application, and decide which one matches your requirements better. Beyond the rich features, the software which is simple and intuitive is always the better product. Users who want to save some time or could use a Service Desk Software advice from our experts might want to try out these top choices for the current year: Samanage, Freshservice, SysAid.
Product

bpm'online service

VS

Re:Desk

VS

bpm'online service screenshot Re:Desk screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

N/A% ?

Price

Price

$35

$29.99

Price Scheme

Price Scheme

Monthly payment Monthly payment
Full Review

Full Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Useful Links
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
Languages Supported

Languages Supported

English English, Russia
Support Types

Support Types

Phone Live Support
Training
Ticket
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Re:Desk pricing
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Phone Number

Phone Number

+1-617-765-7997
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Email Address

Email Address

info@bpmonline.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which service will perform best for your business it may be a sensible idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular every product is and how large is its online presence. For instance, in case of Facebook bpm'online service has 8281 likes on their official profile while Re:Desk profile is liked by 5 people.