Compare bpm'online service vs. Re:Desk

If you’re getting a tough time choosing the right Help Desk Software product for your circumstances, it’s a good idea to compare and contrast the available software and determine which tool offers more positive aspects. For example, here you can review bpm'online service (overall score: 8.6; user rating: 100%) vs. Re:Desk (overall score: 8.0; user rating: N/A%) for their overall performance. It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Having a clear table to match their features will significantly boost the chances of finding the appropriate product for your company. Take a closer look at other aspects of the software such as ease-of-use, flexibility, scalability, and pricing plans. Users who want to save some time or could use a Service Desk Software advice from our experts might want to try out these top choices for the current year: Samanage, Freshservice, SysAid.
Software

bpm'online service

VS

Re:Desk

VS

bpm'online service screenshot Re:Desk screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

N/A% ?

Price

Price

$35

$29.99

Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Easy Links
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz
Vendor Email

Vendor Email

info@bpmonline.com
Phone No.

Phone No.

+1-617-765-7997
Available Support

Available Support

Phone Live Support
Training
Ticket
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Re:Desk pricing
Cost Details

Cost Details

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, International, Russia
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which solution will perform best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular a given product is and how big is its online presence. For instance bpm'online service Twitter account has currently 2847 followers. At the same time Re:Desk Twitter is followed by 18 users.