Compare bpm'online service vs. MetaCaseDesk

Getting the best Help Desk Software for your company is complicated with too much features, choices, and terms to consider. On the other hand, using our review platform will allow you to streamline the selection process by getting all key solutions in one location. For instance, you can match bpm'online service and MetaCaseDesk for their features and overall scores, in this case, 8.6 and 8.0, respectively. Similarly, you can compare which software has better general user satisfaction rating: 100% (bpm'online service) and 100% (MetaCaseDesk) to determine which solution is better for your company. Don’t simply pick the service with the most attractive price, but the software that gives the best value. Our experts made sure to review all popular Service Desk Software services available on the market, but among all the ones we reviewed these three deserved our special attention: JIRA Service Desk, Freshservice, Samanage.
Software

bpm'online service

VS

MetaCaseDesk

VS

bpm'online service screenshot MetaCaseDesk screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$35

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Full Review

Full Review

General Description

General Description

Bpm'online service helps you achieve customer care excellence with out-of-the-box processes and automated service operation based on the industry's best practices.
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Quick Links
Company Email

Company Email

info@bpmonline.com info@MetaCaseDesk.com
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

MetaCaseDesk FEATURES

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about MetaCaseDesk pricing
Available Languages

Available Languages

USA, UK, Canada, International International
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

Contact No.

Contact No.

+1-617-765-7997 +1 888 745 3321
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that while both bpm'online service and MetaCaseDesk may provide an excellent array of features every solution could be aimed at a different business size. If you are analyzing various solutions you should focus on a business size they are aimed at. Some functionalities might scale up well for huge enterprises but if you have a small or mid-sized company it’s often better to refrain paying for customized functionalities that you may never use.