Compare bpm'online service vs. MetaCaseDesk

Specific companies need different types of Help Desk Software. To learn which service fits your needs, think of comparing various alternatives feature by feature along with their terms and costs. Likewise, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system. The results are: bpm'online service (8.6) vs. MetaCaseDesk (8.0) for general quality and efficiency; bpm'online service (100%) vs. MetaCaseDesk (100%) for user satisfaction rating. Check out their strong and low points and decide which software is a more sensible choice for your company. A simple, practical tip is to note down the pros and cons of both solutions next to each other and check which solution comes on top. In case you you need to quickly locate the more reliable Service Desk Software according to our experts we advise you try out the following products: Zendesk, Samanage, Freshservice.
Software

bpm'online service

VS

MetaCaseDesk

VS

bpm'online service screenshot MetaCaseDesk screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$35

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

Overview

Overview

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Useful Links
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about MetaCaseDesk pricing
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

MetaCaseDesk FEATURES

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

Popular Customers

Popular Customers

L'Oreal, Schneider, Heinz
Available Languages

Available Languages

English English
Phone Number

Phone Number

+1-617-765-7997 +1 888 745 3321
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Company Email

Company Email

info@bpmonline.com info@MetaCaseDesk.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you choose a software that you believe will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. Quite frequently individual experience with the solution may change, depending on specific goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for each solution to give you an immediate overview of how actual users of bpm'online service and MetaCaseDesk rate their contact with the product. Our system is built around complex analysis of product mentions on other websites, social media as well as blogs, so you will obtain a full and reliable landscape of what other customers think about every solution. In this example bpm'online service has a total satisfaction rating at 100% while for MetaCaseDesk 100% of users express they had a positive experience with it.