Various organizations require different types of Help Desk Software. To find out which service fits your needs, think of reviewing various options feature by feature an taking into consideration their terms and costs. Likewise, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: bpm'online service (8.6) vs. Live2Support (8.1) for general quality and functionality; bpm'online service (100%) vs. Live2Support (100%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a more sensible choice for your company. An effective, simple tip is to write the strengths and weaknesses of both solutions next to each other and find out which software comes on top. We did our best to review all popular Service Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshservice, Zendesk.
bpm’online service integrates with the following business systems and applications:
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Live2Support supports integrations with the following business systems and applications:
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Multi-channel support, including Facebook & Twitter
Community Portal with Idea Management & Voting
Leaderboard & gamification
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
English, Dutch, Polish, Turkish, Swedish
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Unified customer database
Business process management
Synchronization and integrations
Service Enterprise – $50/user/month
All features from the Customer Center edition
Service level management
Live2Support offers three product plans and three payment schedules for each package.
Monthly: $9.99 per month
Quarterly: $25 per quarter
Yearly: $95 per year
Dual Interface (Web Based & Desktop)
Multiple Website Monitoring
Extensive Visitor Information
Monthly: $19.95 per month
Quarterly: $55 per quarter
Yearly: $179 per year
1 + 1(Free) Operator (2 Operators)
Unlimited Proactive Chats
Multiple Location Chat Icon
File Transfer During Chat
Monthly: $39.95 per month
Quarterly: $110 per quarter
Yearly: $380 per year
2 + 1(Free) Operators (3 Operators)
$13 /Mo Per Additional Operator
Integration with All Popular CRMs
Department based Chat Session
Chat Transfer Between Support Operators
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Access to App Gallery
Standard Phone Channel
Basic Social Channel
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Advanced Social Channel
Custom Domain Mapping
Garden – $35 per agent/month (yearly) or $44 (monthly)
Live Chat Channel
Estate – $49 per agent/month (yearly) or $59 (monthly)
Custom Agent Roles
Forest – $89 per agent/month (yearly) or $99 (monthly)
Advanced Phone Channel
Custom Email Servers
EU Data Center
280 Summer St. Boston, Massachusetts USA
47-47 36th Street, Suite # 20442, Long Island City, NY 11101
311 California street, San Francisco, CA 94104
L'Oreal, Schneider, Heinz
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
If you are still having second thoughts about which product will be best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular every app is and how wide is its online presence. For instance bpm'online service Twitter account has currently 2847 followers. At the same time Live2Support Twitter is followed by 484 users.
US Office: 2225 East Bayshore Road Suite 200 Palo Alto, CA 94303EU Office: Grojecka 70/13 Warsaw, 02-359 Poland
If you need more information about bpm'online service or you simply have a question let us know what you need and we’ll forward your request directly to the vendor.
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