Compare bpm'online service vs. Live2SupportVarious organizations require different types of Help Desk Software. To find out which service fits your needs, think of reviewing various options feature by feature an taking into consideration their terms and costs. Likewise, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: bpm'online service (8.6) vs. Live2Support (8.1) for general quality and functionality; bpm'online service (100%) vs. Live2Support (100%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a more sensible choice for your company. An effective, simple tip is to write the strengths and weaknesses of both solutions next to each other and find out which software comes on top. Those of you who are pressed for time or want a Service Desk Software recommendation from our experts may want to take a look at these top choices for this year: Samanage, Zendesk, Freshservice.
|Monthly payment||Monthly payment | Annual Subscription|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
bpm’online service integrates with the following business systems and applications:
Live2Support supports integrations with the following business systems and applications:
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
|List of Features|
List of Features
|English||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
Live2Support offers three product plans and three payment schedules for each package.
| 280 Summer St.|
|47-47 36th Street, Suite # 20442, Long Island City, NY 11101|
|L'Oreal, Schneider, Heinz||MinutesMatter, Helpline Law, Indastro, Indo Asia Tours|
|Learn more about bpm'online service pricing||Learn more about Live2Support pricing|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
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If you are still having second thoughts about which product will be best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular every app is and how wide is its online presence. For instance bpm'online service Twitter account has currently 2847 followers. At the same time Live2Support Twitter is followed by 484 users.