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Compare bpm'online service vs. Live2Support

Various organizations require different types of Help Desk Software. To find out which service fits your needs, think of reviewing various options feature by feature an taking into consideration their terms and costs. Likewise, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: bpm'online service (8.6) vs. Live2Support (8.1) for general quality and functionality; bpm'online service (100%) vs. Live2Support (100%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a more sensible choice for your company. An effective, simple tip is to write the strengths and weaknesses of both solutions next to each other and find out which software comes on top. We did our best to review all popular Service Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshservice, Zendesk.
Software

bpm'online service

VS

Live2Support

VS

bpm'online service screenshot Live2Support screenshot
Pricing Details

Our Score

Our Score

8.6 ?

Our Score

8.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

$35

$9.99

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Quick Links
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Live2Support supports integrations with the following business systems and applications:

  • Google Analytics
  • Salesforce
  • SugarCRM
  • GTalk
  • Joomla
  • Drupal
  • WordPress
  • Zen Cart

CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.

CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.

Customer Support

Customer Support

Phone Live Support
Training
Phone Live Support
Ticket
Contact Phone

Contact Phone

+1-617-765-7997 1800-351-8701
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Live2Support FEATURES

Realtime Visitor Monitoring
  • Monitor Website Traffic in Real-time
  • Fast and Easy Navigation
  • Block IP Address
  • Chat invitation
  • Extensive Visitor Information System.
  • Chat History of every visitor comes to your website
  • Web Base Interface for monitoring and chatting
  • Stand Alone Application for monitoring and chatting
  • Foot Prints
  • Call Back & Call Back History
Chatting with your visitors
  • One to One Text Chat with WebSite Visitors
  • One Support Operator can Accept Multiple Chat Request
  • No Visitor Log-in or Sign-up Required
  • Chat History Pop-up on Initiating Chat
  • Serving Web Pages to Online Customers
  • Pre-written or Standardized Responses
  • Smilies (Emoticons) during chat
  • File Transfer during chat
  • Co-Browsing during chat session
  • Customize Pre & Post Chat form
  • Leave Message form (if support operators offline)
  • Multiple Support Operators Sharing Chat Session
  • Typing Status Alerts
Look & Feel Customization
  • Fully Customizable Visitor Chat Windows
  • Ready Made Chat Windows Templates
  • Customizable Offline Message Form
  • Show visitor position in Chat Queue
  • Customizable Online and Offline Graphics
  • Graphics Customization at the Departmental and Page Level
  • Visitor Window Language Customization.
  • Language Support in Email Messaging
Preferences & Setting Control
  • Fast and Easy Integration
  • Live Support Through more than One Department
  • Department Based Chat Session
  • Show visitor Queue Number in chat waiting status
  • Maximum waiting time by visitor in queue
  • Language Customization
  • Enable time base chat session
  • Operators auto logout from application
  • Auto Greeting Message on chat pick for every operator
Supervising & Reporting
  • Administrative and Moderator Privileges
  • Administrator Chat Monitoring and Live Support
  • PPC Tracking
  • Chat Transcripts of All Chat Sessions, search, email etc.
  • Chat Sharing, Chat Transfer and Messaging to another Support Operator
  • Administrator/Supervisor Monitoring of Running Chat Session and Participation
  • Operator Assessment/ Performance Reports and Time Logs of Live Support Service
  • Google Analytics Integration
Value Added Features
  • Local Time Integration
  • Pass Custom Variables form Your Web Pages
  • Post Chat Survey
  • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  • Pro-Popup or Change Visitor Page without chat
  • Third Party Integration
  • Chat Routing
  • Gtalk integration for smart support
  • CRM integration (Salesforce and Sugar CRM)
  • Plug-ins for CMS, E-commerce and Blogging Platforms
  • Sticky Notes, To-do List, Calender
  • Spell Checker (8 Languages)
Company Email

Company Email

info@bpmonline.com salesoffice@live2support.com
Languages Supported

Languages Supported

English English
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Live2Support offers three product plans and three payment schedules for each package.

Bronze Package

  • Monthly: $9.99 per month
  • Quarterly: $25 per quarter
  • Yearly: $95 per year

Includes:

  • 1 Operator
  • Unlimited Chats
  • Dual Interface (Web Based & Desktop)
  • Multiple Website Monitoring
  • Extensive Visitor Information
  • Basic Reporting

Silver Package

  • Monthly: $19.95 per month
  • Quarterly: $55 per quarter
  • Yearly: $179 per year

Includes:

  • 1 + 1(Free) Operator (2 Operators)
  • Unlimited Proactive Chats
  • Multiple Location Chat Icon
  • File Transfer During Chat
  • IP Blocking
  • Advanced Reporting

Gold Package

  • Monthly: $39.95 per month
  • Quarterly: $110 per quarter
  • Yearly: $380 per year

Includes:

  • 2 + 1(Free) Operators (3 Operators)
  • $13 /Mo Per Additional Operator
  • Integration with All Popular CRMs
  • Department based Chat Session
  • Chat Transfer Between Support Operators
  • Enterprise Reporting
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
47-47 36th Street, Suite # 20442, Long Island City, NY 11101
Prominent Clients

Prominent Clients

L'Oreal, Schneider, Heinz MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Live2Support pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which product will be best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular every app is and how wide is its online presence. For instance bpm'online service Twitter account has currently 2847 followers. At the same time Live2Support Twitter is followed by 484 users.