MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare bpm’online service vs HP Service Manager

What is better bpm'online service or HP Service Manager? If you’re having a difficult time picking the right Help Desk Software product for your situation, try to compare the available software and determine which one offers more benefits. For example, here you can examine bpm'online service (overall score: 8.6; user rating: 100%) vs. HP Service Manager (overall score: 8.3; user rating: 84%) for their overall performance.

It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to compare their features will significantly increase the odds of finding the appropriate product for your company. Take a closer look at other factors of the software for example ease-of-use, adaptability, scalability, and pricing plans.

Users who don't have much time or could use a Service Desk Software recommendation from our team may want to try out these top choices for the current year: Samanage, Freshservice, Zendesk.

bpm’online service

vs
ASK VENDOR A QUESTION

HP Service Manager

vs
ASK VENDOR A QUESTION

Salesforce Essentials

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

FREE TRIALvisit website

bpm’online service

vs
overview of bpm’online service ASK VENDOR A QUESTION

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Customer Center:

  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer

Service Enterprise:

  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Pricing Info

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management
Learn more about bpm'online service pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

L'Oreal, Schneider, Heinz

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.

Company Email

info@bpmonline.com

Contact No.

+1-617-765-7997

Company's Address

280 Summer St.
Boston, Massachusetts
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score
Freshdesk Alternative
Freshdesk Alternatives 9.8
LiveAgent Alternative
LiveAgent Alternatives 9.5
AzureDesk Alternative
AzureDesk Alternatives 8.0
eDesk Alternative
eDesk Alternatives 8.0
Oxygen Help Desk Alternative
Oxygen Help Desk Alternatives 6.8

HP Service Manager

vs
overview of HP Service Manager ASK VENDOR A QUESTION

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 84%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete Service Desk
  • Big Data Intelligence
  • Automated and Social Self Service
  • Best Practices
  • Agile and Automated Change Management
  • Mobile Phone and Tablet Support

Pricing Info

Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.

Learn more about HP Service Manager pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tunisie Electronique, HEMIT, University of Pretoria

Integrations

HP Service Manager offers integration with the following business systems and applications:

  • Ayehu
  • ERPM
  • IBM RTC
  • HP uCMDB
  • Oracle Enterprise Manager
  • VMware vSphere
  • UCCE
  • Seamless Technologies
  • Northcraft Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.

Company Email

Contact No.

+1-800-633-3600

Company's Address

3000 Hanover St.
Palo Alto
California
94304-1112
United States

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score
Help Scout Alternative
Help Scout Alternatives 8.9
Zoho Support Alternative
Zoho Support Alternatives 8.8
InvGate Service Desk Alternative
InvGate Service Desk Alternatives 8.7
ZupportDesk Alternative
ZupportDesk Alternatives 8.0
eStreamDesk Helpdesk Alternative
eStreamDesk Helpdesk Alternatives 6.7

Salesforce Essentials

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

FREE TRIALvisit website

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Inquiry Routing
  • Opportunities Management
  • Multi-Channel Console
  • Reports and Dashboards
  • Intelligent Self-Service Sites
  • User-Friendly Knowledge Base
  • Sales Pipeline Tracking
  • Drag-and-Drop Interface
  • Productivity Tools
  • Task Automation
  • Macros
  • Customer Communities
  • Help Desk Tools
  • Activity Tracking
  • Collaboration Tools
  • Case Auto-assignment
  • Case Escalation Rules and Queues
  • Custom Profiles
  • Email Optimization
  • Lightning App Builder
  • Lead/Contact Account Management
  • Page Layouts
  • Salesforce Mobile App
  • Task Management
  • Setup Assistant
  • Trailhead

Pricing Info

Service Cloud Essentials – $25/user/month (billed annually)

  • Help desk tools
  • 10 users
  • G Suite (free for 3 months)
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • Service Console App(s)
  • Activity tracking
  • Collaboration tools
  • Custom profile
  • Email optimization
  • Lead contact account management
  • Lightning app builder
  • Page layout
  • Mobile app
  • Task management
  • Self-service portal/forum
  • App exchange
Learn more about Salesforce Essentials pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud help desk solution for customer service teams of small businesses.

Company Email

Contact No.

1-877-736-3421

Company's Address

The Landmark at One Market,
Suite 300, San Francisco, CA 94105,
United States

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score
Salesforce Service Cloud Alternative
Salesforce Service Cloud Alternatives 9.6
Jira Service Desk Alternative
Jira Service Desk Alternatives 8.8
Balto Alternative
Balto Alternatives 8.0
IdeaScale Alternative
IdeaScale Alternatives 7.8
Ringostat Alternative
Ringostat Alternatives 7.3

Please pay attention to the fact that while both bpm'online service and HP Service Manager may offer a top quality array of features every software could be aimed at a different business size. If you are studying different apps you may want to give some attention to a company size they are catering to. Some elements could scale up efficiently for large enterprises but if you run a small or mid-sized company it’s frequently more sensible to stay away from paying for complex functionalities that you might never actually use.

Page last modified

FinancesOnline

EU Development Office: Grojecka 70/13 Warsaw, 02-359 Poland

EU Operations Office: Rozana 25 Wlynkowko, 76-200 Poland

GET LISTED
Company

Copyright © 2019 FinancesOnline. All B2B Directory Rights Reserved.