What is better bpm'online service or HP Service Manager? With a wide range of functionalities, pricing, details, and more to compare, choosing the best Help Desk Software for your organization is challenging.
Nevertheless by using our system, it is simple to match the characteristics of bpm'online service and HP Service Manager as well as their general rating, respectively as: 8.6 and 8.3 for overall score and 100% and 84% for user satisfaction. You can also compare them feature by feature and find out which application is a more effective fit for your company. Remember to get a demo first prior to getting a plan to get a firsthand experience how the software can benefit you in real scenarios.
Users who don't have much time or could use a Service Desk Software recommendation from our team may want to try out these top choices for the current year: Samanage, Freshservice, Zendesk.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Tunisie Electronique, HEMIT, University of Pretoria
Integrations
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Incident management
Knowledge base
Self-service portal
100 end users
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
All Sprout plan features
CMDB
Satisfaction surveys
Time tracking
Unlimited end users
Multiple helpdesk emails
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
All Blossom Plan features
Problem management
Change management
Custom roles
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.
When you pick a app that you think will be an actual asset for your business you shouldn’t simply limit yourself to what experts have to say about it. In many cases personal experience with the software may change, depending on specific goals and needs. That’s why in our reviews we also offer our User Satisfaction Rating for each solution to give you an immediate impression of how actual users of bpm'online service and HP Service Manager evaluate their contact with the product. Our algorithm is based on advanced analysis of product mentions on other websites, social media and blogs, so you are going to obtain a comprehensive and reliable landscape of what other people think about each solution. In this example bpm'online service got a total satisfaction rating at 100% while for HP Service Manager 84% of users say they had an enjoyable experience with it.
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