Compare bpm'online service vs. Groove

A great way to find the correct Help Desk Software product for your organization is to evaluate the solutions against each other. Here you can compare bpm'online service and Groove and see their features compared in detail to help you choose which one is the superior product. Similarly, you can examine their overall ratings, such as: overall score (bpm'online service: 8.6 vs. Groove: 7.0) and user satisfaction (bpm'online service: 100% vs. Groove: 98%). Browse through their differences and similarities and discover which one outperforms the other. Similarly imagine how your business will look like in the future; will your business outgrow the app in the next couple of years? Our experts made sure to prepare reviews of all popular Service Desk Software products available out there, but among them these three deserved our special attention: SysAid, Freshservice, Samanage.
Product

bpm'online service

VS

Groove

VS

bpm'online service screenshot Groove screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Pricing

Pricing

$35

$15

Pricing Type

Pricing Type

Monthly payment Freemium | Monthly payment
Complete Review

Complete Review

Overview

Overview

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Everything you need to deliver awesome, personal customer service.
Useful Links
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada
Contact No.

Contact No.

+1-617-765-7997 48 587415949
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Groove pricing
Available Support

Available Support

Phone Live Support
Training
Phone
Ticket Training
Popular Customers

Popular Customers

L'Oreal, Schneider, Heinz Inbound.org, TravelPony, AppFigures
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
449 Thames Street Newport, RI 02840 United States
Vendor Email

Vendor Email

info@bpmonline.com
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Groove FEATURES

  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which app will perform best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are usually a way to see how popular each product is and how large is its online presence.For example, if you look at bpm'online service LinkedIn page you’ll see that they are followed by 2321 people. In case of Groove the number of followers on their LinkedIn page is 78.