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Compare bpm'online service vs. Groove

Various firms demand different types of Help Desk Software. To learn which solution suits you, think about reviewing various alternatives feature by feature along with their conditions and prices. Similarly, you may get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: bpm'online service (8.6) vs. Groove (7.0) for total quality and usefulness; bpm'online service (100%) vs. Groove (98%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. A simple, practical tip is to list the pros and cons of both services next to each other and see which software has more benefits. In the event you want to quickly locate the more reliable Service Desk Software according to our review team we recommend you take a look at one of these products: Zendesk, LiveAgent, Freshservice.
Compare

bpm'online service

VS

Groove

VS

bpm'online service screenshot Groove screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

99% ?

Cost

Cost

$35

By quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
A sales engagement software built for inbound and outbound sales teams.
Useful Links
Contact Phone

Contact Phone

+1-617-765-7997 +1650-999-0200
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Groove FEATURES

  • Meeting scheduler
  • Auto-call logging
  • Activity log
  • Custom data collection
  • Sales automation
  • Team collaboration
  • Email sync
  • Built-in analytics
  • Email tracking
  • Multi-step campaigns or “Flows”
  • Campaign automation
  • Advanced search
  • Follow-up communications
  • Reminders
  • Filters
  • Sales team activity
  • Account prioritization
  • Account-based engagement
  • Lead coverage
  • Real-time insights
  • Two-way Salesforce integration
  • Personalized emails
  • Local area code calling
  • Built-in dialer
  • Click-to-call
  • Templates
  • Tasks
  • Email scheduling
  • Calendar sync
  • Template performance
  • Call statistics
Popular Customers

Popular Customers

L'Oreal, Schneider, Heinz Google, Slack, Uber
Email Address

Email Address

info@bpmonline.com sales@grooveapp.com
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Groove connects with the following systems seamlessly:

  • Salesforce
  • Gmail
  • Google Calendar
  • LinkedIn Sales Navigator
  • Vidyard
  • Gong.io
  • DocSend
Languages

Languages

English English
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Groove pricing
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Groove pricing is tailored to your specific business needs. The core features include: 

  • Email & Calendar Integration
  • Salesforce Integration
  • Sales Campaign Automation
  • Sales Analytics
  • Dialer (click to dial, local presence, Salesforce integration)
  • Sales Productivity
  • Account Based Sales

Contact the vendor to request for a demo and quote.

Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
Groove Labs, Inc.
660 4th Street #684
San Francisco, CA 94107
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which service will work best for your company it may be a sound idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how large is its online presence. For instance, in case of Facebook bpm'online service has 8281 likes on their official page while Groove profile is liked by 0 users.