Compare bpm'online service vs. GrooveVarious firms demand different types of Help Desk Software. To learn which solution suits you, think about reviewing various alternatives feature by feature along with their conditions and prices. Similarly, you may get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: bpm'online service (8.6) vs. Groove (7.0) for total quality and usefulness; bpm'online service (100%) vs. Groove (98%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. A simple, practical tip is to list the pros and cons of both services next to each other and see which software has more benefits. Currently, the leading solutions in our Service Desk Software category are: Samanage, Zendesk, Freshservice.
|Monthly payment||Freemium | Monthly payment|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Everything you need to deliver awesome, personal customer service.
|L'Oreal, Schneider, Heinz||Inbound.org, TravelPony, AppFigures|
bpm’online service integrates with the following business systems and applications:
Third-party help desk integrations:
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Medium Business|
|Learn more about bpm'online service pricing||Learn more about Groove pricing|
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
Groove Free includes:
Groove Plus ($15 per month) includes:
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If you continue having second thoughts about which service will work best for your company it may be a sound idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how large is its online presence. For instance, in case of Facebook bpm'online service has 8281 likes on their official page while Groove profile is liked by 0 users.