Compare bpm'online service vs. Groove

Various firms demand different types of Help Desk Software. To learn which solution suits you, think about reviewing various alternatives feature by feature along with their conditions and prices. Similarly, you may get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: bpm'online service (8.6) vs. Groove (7.0) for total quality and usefulness; bpm'online service (100%) vs. Groove (98%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. A simple, practical tip is to list the pros and cons of both services next to each other and see which software has more benefits. In the event you need to quickly locate the optimal Service Desk Software according to our review team we suggest you check out one of these products: Samanage, Freshservice, Zendesk.
Compare

bpm'online service

VS

Groove

VS

bpm'online service screenshot Groove screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Cost

Cost

$35

$15

Price Scheme

Price Scheme

Monthly payment Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Everything you need to deliver awesome, personal customer service.
Useful Links
Contact Phone

Contact Phone

+1-617-765-7997 48 587415949
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Groove FEATURES

  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Popular Customers

Popular Customers

L'Oreal, Schneider, Heinz Inbound.org, TravelPony, AppFigures
Email Address

Email Address

info@bpmonline.com
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Languages

Languages

English English
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Customer Support

Customer Support

Phone Live Support
Training
Phone
Ticket Training
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Groove pricing
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
449 Thames Street Newport, RI 02840 United States
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which service will work best for your company it may be a sound idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how large is its online presence. For instance, in case of Facebook bpm'online service has 8281 likes on their official page while Groove profile is liked by 0 users.