Compare bpm'online service vs. FreshdeskYou have such a huge number of Help Desk Software options in today’s state of that industry that choosing the right product is often difficult. On our comparison page, you can actually evaluate the functions, stipulations, available plans, and more details of bpm'online service and Freshdesk. It’s also possible to evaluate their score (8.6 for bpm'online service vs. 9.8 for Freshdesk) and user satisfaction level (100% for bpm'online service vs. 100% for Freshdesk). The scores and ratings give you a general idea how these two software products perform. In addition, check if the application can integrate with your current business apps to guarantee greater productivity. Users who don't have much time or want a Service Desk Software suggestion from our experts may want to try out these top choices for the current year: Samanage, Freshservice, SysAid.
|Monthly payment||Monthly payment|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|+1-617-765-7997||+1 415 544 0700|
bpm’online service integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| 280 Summer St.|
| 311 California street,|
San Francisco, CA 94104
|Learn more about bpm'online service pricing||Learn more about Freshdesk pricing|
|L'Oreal, Schneider, Heinz||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|USA, UK, Canada, International||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish|
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All the data, details and opinions that we shared in this table were taken from official vendor websites, advertising resources available online, real-life experience from real clients as well as our individual direct use of every software by a professional reviewer. We pay a lot of attention to thoroughly study every product, as a result we not only study it internally, but we also correlate our results with views of other users from the B2B community.