Compare bpm'online service vs. FreshdeskThere are numerous Help Desk Software products in the market right now. The best way to find out which product fits your needs best is to evaluate them side by side. For example, here you can assess bpm'online service and Freshdesk for their overall score (8.6 vs. 9.8, respectively) or their user satisfaction rating (100% vs. 100%, respectively). Additionally, you can check their individual modules and pricing stipulations and other helpful information below. When matching products be sure to compare their related features and mark their disparities to have a clearer picture of both deals. Likewise, keep in mind to check non-core issues like security, backup, ease-of-use, and customer service. We are aware that not all people have the time to scrutinize a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: Samanage, Zendesk, Freshservice.
|Monthly payment||Monthly payment|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| 280 Summer St.|
| 311 California street,|
San Francisco, CA 94104
|+1-617-765-7997||+1 (866) 832-3090|
bpm’online service integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|L'Oreal, Schneider, Heinz||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|English||English, Dutch, Polish, Turkish, Swedish|
|Learn more about bpm'online service pricing||Learn more about Freshdesk pricing|
|Types of Support|
Types of Support
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
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Both bpm'online service and Freshdesk were reviewed by a panel of reliable B2B experts who carried out a thorough analysis of all key aspects of every app. Their final rating was calculated with unique SmartScore model which calculates an individual partial score to each factor like: main functionalities, customer support, mobile support, security, client satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only thing important to a business so we make an effort to pay attention to all facets of a app prior to coming up with its final rating.