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Compare bpm'online service vs. Freshdesk

There are numerous Help Desk Software products in the market right now. The best way to find out which product fits your needs best is to evaluate them side by side. For example, here you can assess bpm'online service and Freshdesk for their overall score (8.6 vs. 9.8, respectively) or their user satisfaction rating (100% vs. 100%, respectively). Additionally, you can check their individual modules and pricing stipulations and other helpful information below. When matching products be sure to compare their related features and mark their disparities to have a clearer picture of both deals. Likewise, keep in mind to check non-core issues like security, backup, ease-of-use, and customer service. Users who want to save some time or would like to get a Service Desk Software advice from our experts might want to investigate these top choices for this year: Zendesk, Samanage, Freshservice.
Compare

bpm'online service

VS

Freshdesk

VS

bpm'online service screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$35

free

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

280 Summer St.
Boston, Massachusetts
USA
311 California street,
San Francisco, CA 94104
Contact Phone

Contact Phone

+1-617-765-7997 +1 (866) 832-3090
Contact Email

Contact Email

info@bpmonline.com support@freshdesk.com
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Freshdesk pricing
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

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QUICK LINKS

QUICK LINKS

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Both bpm'online service and Freshdesk were reviewed by a panel of reliable B2B experts who carried out a thorough analysis of all key aspects of every app. Their final rating was calculated with unique SmartScore model which calculates an individual partial score to each factor like: main functionalities, customer support, mobile support, security, client satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only thing important to a business so we make an effort to pay attention to all facets of a app prior to coming up with its final rating.