Compare bpm'online service vs. Desk.com

If you’re having a hard time choosing the right Help Desk Software product for your situation, it’s a good idea to compare the available software and see which solution offers more positive aspects. In particular, here you can examine bpm'online service (overall score: 8.6; user rating: 100%) vs. Desk.com (overall score: 9.4; user rating: 90%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to match their features will significantly improve the odds of getting the appropriate product for your company. Look closely at other aspects of the software such as if it’s easy to use, flexibility, scalability, and pricing terms. We did our best to prepare reviews of all popular Service Desk Software solutions offered out there, but among them these three deserved our special attention: Samanage, Freshservice, Zendesk.
Product

bpm'online service

VS

Desk.com

VS

bpm'online service screenshot Desk.com screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

90% ?

Price

Price

$35

$20

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Easy Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Phone Number

Phone Number

+1-617-765-7997 +1-877-226-9212
Prominent Clients

Prominent Clients

L'Oreal, Schneider, Heinz Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Add-Ons

  • Content Rating for Support Center
  • Contact Form for Support Center

Integrations

  • Salesforce
  • MailChimp
  • CampFire
  • TalkDesk
  • Twilio
  • flowdock
  • Atlassian HipChat
  • PagerDuty
  • GTalk
  • Web Hooks
  • JIRA
  • HipMob
  • UserLike
  • Zapier
  • Klaviyo
  • Zenbox
  • Snap Engage
  • Live Chat
  • Olark
  • Lexity
  • Cloud Work
  • Right Signature
  • Nicereply
  • Verbalize it
  • Cirrus Insight
  • Viral Heat
  • Customer Thermometer
  • Panorama 9
  • Preact
  • REST APIs to integrate your own apps
Email Address

Email Address

info@bpmonline.com info@desk.com
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Desk.com pricing
Cost Details

Cost Details

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.

Give the details a look, and select the best plan for your company:

Standard – $20/month (billed annually)

  • Multi-channel support
  • Self-service support
  • Agent productivity tools
  • Support performance reporting
  • Knowledge base
  • Workflow and automation
  • Desk.com support
  • Easy integrations

Pro – $60/month (billed annually)

  • All features from the Standard plan
  • Desk Connect for Salesforce
  • Advanced reporting and analytics
  • Multibrand self-service support
  • Open CTI (telephony)
  • Native CSAT scores
  • More multilingual support
  • Customize page layouts

Business – $100/month (billed annually)

  • All features from the Pro plan
  • Custom interactive dashboards
  • Advanced integrations and workflow
  • Custom agent roles & permissions
  • Customer Health Monitor
  • SSO for agents & admins
  • Unlimited multibrand support
  • Unlimited page layouts
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Desk.com FEATURES

Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
Customer profiles
  • Customer history in one place
  • Salesforce integration
Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser
Available Support

Available Support

Phone Live Support
Training
Phone
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
501 2nd St. Suite 350
San Francisco, CA 94107
USA
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect only a broad array of useful tools and flexible pricing from a popular Help Desk Software. Almost as important as main features is a quality customer support. You want to make sure that when you have any questions about bpm'online service or Desk.com, or you struggle with some problems, or maybe you’ll need to request a certain revision or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can benefit from personal training or at the very least a knowledge base you can use.