Compare bpm'online service vs. Desk.comIf you’re having a hard time choosing the right Help Desk Software product for your situation, it’s a good idea to compare the available software and see which solution offers more positive aspects. In particular, here you can examine bpm'online service (overall score: 8.6; user rating: 100%) vs. Desk.com (overall score: 9.4; user rating: 90%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to match their features will significantly improve the odds of getting the appropriate product for your company. Look closely at other aspects of the software such as if it’s easy to use, flexibility, scalability, and pricing terms. We did our best to prepare reviews of all popular Service Desk Software solutions offered out there, but among them these three deserved our special attention: Samanage, Freshservice, Zendesk.
|Monthly payment||Monthly payment | Annual Subscription|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
|L'Oreal, Schneider, Heinz||Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory|
bpm’online service integrates with the following business systems and applications:
|Learn more about bpm'online service pricing||Learn more about Desk.com pricing|
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
Pro – $60/month (billed annually)
Business – $100/month (billed annually)
| 280 Summer St.|
| 501 2nd St. Suite 350|
San Francisco, CA 94107
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
Page last modified
You shouldn’t expect only a broad array of useful tools and flexible pricing from a popular Help Desk Software. Almost as important as main features is a quality customer support. You want to make sure that when you have any questions about bpm'online service or Desk.com, or you struggle with some problems, or maybe you’ll need to request a certain revision or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can benefit from personal training or at the very least a knowledge base you can use.