Compare bpm'online service vs. CustomerICare

If you wish for a competent Help Desk Software product for your company you need to take time to assess a wide range of options. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can check bpm'online service’s overall score of 8.6 and compare it against CustomerICare’s score of 7.0; or bpm'online service’s user satisfaction level at 100% versus CustomerICare’s 85% satisfaction score. The contrast will allow you to see the good and bad points of each service, and choose which suits you requirements better. On top of the main features, the solution that’s simple to grasp and use is always the better product. If you would like to quickly decide on the top Service Desk Software according to our review team we advise you check out the following services: Samanage, Freshservice, SysAid.
Software

bpm'online service

VS

CustomerICare

VS

bpm'online service screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$35

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Supported Integrations

Supported Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
List of Features

List of Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Email

Contact Email

info@bpmonline.com sales@customericare.com
Phone No.

Phone No.

+1-617-765-7997 8943048148
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages

Languages

English English
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about CustomerICare pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both bpm'online service and CustomerICare may offer an outstanding set of features each software might be designed for a different company size. If you are analyzing various solutions you may want to pay attention to a company type they are meant for. Specific features could scale up with no problem for big enterprises but if you own a small or medium company it’s usually more sensible to refrain paying for complex functionalities that you may never use.