Compare bpm'online service vs. CustomerICare

To make sure you purchase the most helpful and productive Help Desk Software for your company, you should compare products available on the market. For instance, here you may match bpm'online service’s overall score of 8.6 against CustomerICare’s score of 7.0. You can even review their general user satisfaction: bpm'online service (100%) vs. CustomerICare (85%). Moreover, you can compare their strengths and weaknesses feature by feature, including their offered terms and costs. By comparing products you are more likely to choose the best software for your company. It’s clear you should know your unique needs to realize which software matches those needs. If you would like to quickly decide on the top Service Desk Software according to our review team we advise you check out the following services: Samanage, Freshservice, SysAid.
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bpm'online service

VS

CustomerICare

VS

bpm'online service screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Cost

Cost

$35

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Phone No.

Phone No.

+1-617-765-7997 8943048148
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about CustomerICare pricing
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Plans

Available Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages

Languages

USA, UK, Canada, International International
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Company's Address

Company's Address

280 Summer St.
Boston, Massachusetts
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Popular Clients

Popular Clients

L'Oreal, Schneider, Heinz Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Email Address

Email Address

info@bpmonline.com sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which product will be best for your business it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular each app is and how large is its online presence. For instance, in case of Facebook bpm'online service has 8281 likes on their official page while CustomerICare profile is liked by 1001 users.