Compare bpm'online service vs. CustomerICareIf you wish for a competent Help Desk Software product for your company you need to take time to assess a wide range of options. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can check bpm'online service’s overall score of 8.6 and compare it against CustomerICare’s score of 7.0; or bpm'online service’s user satisfaction level at 100% versus CustomerICare’s 85% satisfaction score. The contrast will allow you to see the good and bad points of each service, and choose which suits you requirements better. On top of the main features, the solution that’s simple to grasp and use is always the better product. We did our best to prepare reviews of all popular Service Desk Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Samanage, Freshservice, Zendesk.
|Monthly payment||Monthly payment | Quote-based|
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Guide your web visitors and nurture them to become leads and make more conversions.
bpm’online service integrates with the following business systems and applications:
|List of Features|
List of Features
|L'Oreal, Schneider, Heinz||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
Customer Center – $35/user/month
Service Enterprise – $50/user/month
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
| 280 Summer St.|
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about bpm'online service pricing||Learn more about CustomerICare pricing|
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You should keep in mind that even though both bpm'online service and CustomerICare may offer an outstanding set of features each software might be designed for a different company size. If you are analyzing various solutions you may want to pay attention to a company type they are meant for. Specific features could scale up with no problem for big enterprises but if you own a small or medium company it’s usually more sensible to refrain paying for complex functionalities that you may never use.