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Compare bpm’online CRM vs Retently

What is better bpm'online CRM or Retently? If you wish for a reliable CRM Software product for your company you must make time to compare a wide range of alternatives. It doesn’t have to be tricky, and can be as quick as matching their features in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can find bpm'online CRM’s overall score of 9.3 and compare it against Retently’s score of 8.6; or bpm'online CRM’s user satisfaction level at 100% versus Retently’s 100% satisfaction score.

The contrast will help you spot the good and bad points of each program, and choose which suits you requirements better. On top of the main features, the software which is simple and intuitive is always the better product.

At the moment, the top solutions in our CRM Software category are: Freshsales, Salesforce CRM, HubSpot CRM.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Data Management integrated with Twitter, Facebook, and LinkedIn
  • Lead Management with export function (MS Excel, website, other sources)
  • Time Management and Communications that syncs with Google Calendar, MS Outlook and popular schedulers
  • Sales Management for opportunity, quota, pipeline, projections, and forecasts
  • Document Management compatible with MS Word
  • Knowledge Management online library
  • Marketing Management for multi-channel campaigns, audience segmentation, budget planning, track responses, and ROI estimation
  • Analytics with real-time diagrams, customizable reports, and dashboards
  • Administrative Tools with wizards to manage lookups, data fields, and processes without programming
  • bpm’online CRM mobile apps for iOS and Android devices

Pricing Info

Bpm’online offers different pricing packages for sales, marketing, and service. You can also integrate all three modules into a single CRM bundle and get an estimate for it from the vendor. There is also a free trial available. You can easily sign up for bpm’online free trial here.

Pricing for Sales Module

Team Package – $25/user/month (cloud)

  • Ideal for small and medium businesses with direct sales teams
  • Out-of-the-box process for opportunity management: from lead to contract

Commerce Package – $30/user/month (cloud)

  • Ideal for e-commerce
  • A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

  • Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
  • Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.

Pricing for Marketing Module

Active Contact Package

  • Cloud – $27 (1000 active contacts/month billed annually)
  • Active contact is a contact included in one or more campaigns within a 12-month period
  • Up to 365 emails per year can be sent to one active contact
  • Custom pricing with the purchase of 50,000+ active contacts

User License

  • Cloud – $50/user/month billed annually
  • On-site – $850 per license/lifetime
  • With the purchase of 1000 active contacts the first license is free

Pricing for Service Module

Customer Center Package

  • Cloud – $35/user/month
  • On-site – $600 per user
  • Ideal for companies looking to automate helpdesk and contact center operations
  • A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

  • Cloud – $50/user/month
  • On-site – $850 per user
  • Ideal for medium and large businesses who want to automate internal and external operations and ITIL processes.
  • Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bayer, PepsiCo, Allianz, Heineken, Telia Sonera, SpecTec, QNAP, ABLV, Starcom MediaVest, Yandex, Pelco, ZyXEL, VimpelCom, Thurava

Integrations

bpm’online CRM offers open API options that allows it to be integrated with virtually any third-party application. Be it phone systems and social listening tools or analytics programs and ERP applications, this can blend seamlessly with your preferred business systems. Among the products you can integrate it with are:

  • Twitter
  • Facebook
  • Google Contacts
  • Google Calendar
  • LDAP
  • IMAP
  • MS Exchange
  • Google Maps
  • OpenStreetMap
  • MailChimp
  • Mandrill
  • MS Outlook
  • MS Word
  • MS Excel
  • SmartCloud Connect

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bpm'online is a leading software platform that focuses on business process automation and CRM.

Company Email

info@bpmonline.com

Contact No.

Company's Address

280 Summer St., 6th Floor,
Boston, MA 02210

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Targeted Surveys
  • Advanced Reports
  • Simple Segmentation
  • Custom Templates
  • Multiple Survey Channels
  • Transactional NPS Campaigns
  • NPS Automation Scenarios
  • Native Integrations

Pricing Info

Retently offers different subscription packages depending on the types of features you need, the number of users you need the system to support, and the amount of surveys you intend to conduct monthly. This way, you get the most out of your budget and make sure you are only paying for what your operations require. If you still feel unsure about investing in this product, the vendor also has a free 14-day trial so that you can get a better feel of the features that the application has to offer.

Basic Plan – $39 per month / $328 per year

A basic NPS service for companies that start tracking and improving customer sentiment.

  • 1,000 Monthly Surveys
  • 1 Campaign
  • 1 User
  • Email surveys
  • Multi-language survey templates
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • Email Marketing Integrations
  • Slack Integration

Growth Plan – $99 per month / $832 per year

Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional NPS.

  • 5,000 Monthly Surveys
  • 5 Campaigns
  • 5 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration

Premium Plan – $249 per month / $2092 per month

Designed for companies that need to automate the processing of high volume customer feedback.

  • 15,000 Monthly Surveys
  • 15 Campaigns
  • 15 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data

Enterprise Plan – Contact Vendor for Pricing

Customer experience management for companies looking for tailored solutions and custom integrations.

  • Custom Monthly Surveys
  • Custom Campaigns
  • Custom Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data
  • Data Warehousing
  • On-Premise, White-Label Service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PepsiCo, GlaxoSmithKline, and Qantas

Integrations

Retently offers API capabilities, allowing it to blend seamlessly with third-party applications such as:

  • Zapier
  • Intercom
  • Slack
  • Salesforce
  • Hubspot
  • Microsoft Dynamics
  • Shopify
  • Magento
  • WooCommerce
  • MailChimp
  • Constant Contact
  • Aweber
  • Campaign Monitor
  • GetResponse
  • Pipedrive
  • Zendesk
  • FreshDesk
  • Help Scout
  • MonkeyLearn
  • Geckoboard
  • ChartMogul

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive NPS software that allows you to collect and analyze feedback in order to improve customer retention and improve overall operations.

Company Email

sales@retently.com

Contact No.

Company's Address

2318 Louis Rd, Suite B
Palo Alto, CA 94303
USA

You shouldn’t expect just a wide set of useful tools and flexible pricing from a well-known CRM Software. Almost as essential as key features is a quality customer support. You want to make sure that when you have any questions about bpm'online CRM or Retently, or you face some problems, or maybe you’ll want to request a specific update or functionality useful to your business you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can profit from individual training or at the very least an FAQ you can use.

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