What is better bpm'online or IBM BPM? Purchasing the proper Business Process Management product is as simple as evaluating the solid and weak characteristics and terms offered by bpm'online and IBM BPM. Here you can also match their total scores: 8.8 for bpm'online vs. 8.1 for IBM BPM.
Or you can check their general user satisfaction rating, 100% for bpm'online vs. 99% for IBM BPM. We suggest that you take some time to examine their unique features and figure out which one is the better choice for your company. Likewise, don’t forget to factor in your company’s or industry’s unique case, for instance, a multilingual app for a global team or a mobile version to help you work in the field.
We are aware that not all companies have the time to scrutinize dozens of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Freshsales, HubSpot CRM, Salesforce CRM.
Customer Data Management integrated with Twitter, Facebook, and LinkedIn
Lead Management with export function (MS Excel, website, other sources)
Time Management and Communications that syncs with Google Calendar, MS Outlook and popular schedulers
Sales Management for opportunity, quota, pipeline, projections, and forecasts
Document Management compatible with MS Word
Knowledge Management online library
Marketing Management for multi-channel campaigns, audience segmentation, budget planning, track responses, and ROI estimation
Analytics with real-time diagrams, customizable reports, and dashboards
Administrative Tools with wizards to manage lookups, data fields, and processes without programming
bpm’online CRM mobile apps for iOS and Android devices
Pricing Info
Bpm’online offers different pricing packages for sales, marketing, and service. You can also integrate all three modules into a single CRM bundle and get an estimate for it from the vendor. There is also a free trial available. You can easily sign up for bpm’online free trial here.
Pricing for Sales Module
Team Package – $25/user/month (cloud)
Ideal for small and medium businesses with direct sales teams
Out-of-the-box process for opportunity management: from lead to contract
Commerce Package – $30/user/month (cloud)
Ideal for e-commerce
A complete set of tools for short sales cycle and e-commerce
Enterprise Package – $50/user/month (cloud) or $850/user (on-site)
Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.
Pricing for Marketing Module
Active Contact Package
Cloud – $27 (1000 active contacts/month billed annually)
Active contact is a contact included in one or more campaigns within a 12-month period
Up to 365 emails per year can be sent to one active contact
Custom pricing with the purchase of 50,000+ active contacts
User License
Cloud – $50/user/month billed annually
On-site – $850 per license/lifetime
With the purchase of 1000 active contacts the first license is free
Pricing for Service Module
Customer Center Package
Cloud – $35/user/month
On-site – $600 per user
Ideal for companies looking to automate helpdesk and contact center operations
A set of tools to deliver excellent customer service and manage omnichannel communications
Service Enterprise Package
Cloud – $50/user/month
On-site – $850 per user
Ideal for medium and large businesses who want to automate internal and external operations and ITIL processes.
Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.
bpm’online CRM offers open API options that allows it to be integrated with virtually any third-party application. Be it phone systems and social listening tools or analytics programs and ERP applications, this can blend seamlessly with your preferred business systems. Among the products you can integrate it with are:
Twitter
Facebook
Google Contacts
Google Calendar
LDAP
IMAP
MS Exchange
Google Maps
OpenStreetMap
MailChimp
Mandrill
MS Outlook
MS Word
MS Excel
SmartCloud Connect
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online is a leading software platform that focuses on business process automation and CRM.
All the data, facts and experiences that we shared in this analysis were taken from official vendor sites, promotional materials available online, actual experience from real clients as well as our individual everyday use of every product by an expert. We do our best to comprehensively analyze each app, therefore we not only examine it ourselves, but we also compare our observations with experiences of other users from the B2B community.
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