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Compare BotStar vs UseResponse

What is better BotStar or UseResponse? Selecting the best Customer Support Software for your business is hard with a lot of features, choices, and terms to choose from. However, using our review platform will make it possible for you to simplify the selection process by reading all key software in a single location.

As an illustration, you can match BotStar and UseResponse for their features and overall scores, namely, 8.0 and 8.8, respectively. Likewise, you can see which one has better general user satisfaction rating: 100% (BotStar) and 100% (UseResponse) to learn which one is the better choice for your business. Don’t just pick the solution with the cheapest price, but the solution that offers the most cost-effective value.

Users who don't have much time or want a Live Chat Software advice from our experts may want to take a look at these top choices for this year: Freshchat, Zendesk, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful Visual Editor
  • Live Testing & Debugger
  • CMS
  • Audience Segments & Analytics
  • Conversions and Checkpoints
  • Broadcast
  • Live Chat
  • Human Takeover
  • Facebook Messenger
  • Website Widget
  • API and SDK
  • Broadcast Latest Business Updates
  • Create Campaigns for Weekly or Monthly Promotion
  • Available Chatbot Template

Pricing Info

BotStar offers the following basic and enterprise pricing packages:

Starter – Free

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Limited Sequences
  • 20 Tags
  • 20 CMS Items
  • 500 Subscribers
  • BotStar Brand Persisted
  • Community Support

Starter Plan – starts at $10/month

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Unlimited Sequences
  • Unlimited Tags
  • Unlimited CMS Items
  • Uncapped Subscribers
  • Custom Brand Unlocked
  • VIP Direct Chat Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

BotStar integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Google Drive
  • HubSpot
  • Zendesk
  • PipeDrive
  • Copper
  • Google Sheets
  • Gmail
  • Twitter
  • Integromat
  • Wit.ai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.

Company Email

info@botstar.com

Contact No.

Company's Address

BotStar Ltd.
Kemp House, 160 City Road
EC1V 2NX, London
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Roadmaps
  • Custom Workflows
  • Help Desk System
  • Task Management
  • Smart Automation
  • Knowledge Base
  • Targeted Content
  • Omnichannel Support
  • Live Chat Widget

Pricing Info

UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite.

Here are the details of each plan:


Basic Cloud
– $49/2 support agents/month or $490/2 support agents/year

  • 1 Help Center
  • Unlimited Users, Requests
  • 10,000 Daily API Requests
  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software
  • Basic SSO


Enterprise Cloud
– $149/2 support agents/month or $1,490/2 support agents/year

  • Unlimited Centers
  • Unlimited Users, Requests
  • Unlimited Daily API Requests
  • All Basic Cloud Features Plus:
  • Multilingual Portals
  • SLA Management
  • Business Hours
  • Extended Analytics


Enterprise On-Premise
– $4,800/support agents/year

  • Installed on your Server
  • Custom Add-ons
  • 100% Open Code
  • Premium Support
  • Updates

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

IBM, Cisco, cPanel

Integrations

UseResponse integrates with the following messaging apps and third-party tools:

  • Skype
  • Viber
  • FB Messenger
  • Telegram
  • VK
  • WhatsApp
  • Zapier
  • Slack
  • Salesforce
  • Jiraa
  • Google
  • Confluence
  • Hubspot
  • Wordpress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

UseResponse is a self-hosted customer feedback system for all types of businesses and communities.

Company Email

support@useresponse.com

Contact No.

Company's Address

UseResponse Inc.
39 E. Broadway APT. B1
Long Beach, NY, 11561
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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No Customer Support Software will manate to solve all the requirements of a business. Though key features of BotStar and UseResponse are important you should also thoroughly study the integrations offered by each product. In many cases your team will already be making use of various kinds of B2B software in your company and it’s definitely wiser to opt for services that integrate well with each other. That way you can be certain of an effortless transfer of information between your teams and services, which can considerably reduce time wasted on migrating between one service and the other.

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