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Compare BotStar vs Inforobo

What is better BotStar or Inforobo? Comparing products to get the best Customer Support Software need not be difficult. On our review platform, we enable you to match BotStar and Inforobo and promptly analyze their unique elements. We allow you to take a look at their capabilities, supported devices, customer support, pricing, terms, plus more.

You may also review their overall score (8.0 for BotStar vs. 8.0 for Inforobo) and overall customer satisfaction level (100% for BotStar vs. N/A% for Inforobo). Devote time to examine your top choices and determine which one is best for your company. Similarly, you have to check the software vendor’s background; can they be relied upon and will they still be operating a few years from now?

We know that not all people have the time to test a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Salesforce Live Agent, Freshchat, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful Visual Editor
  • Live Testing & Debugger
  • CMS
  • Audience Segments & Analytics
  • Conversions and Checkpoints
  • Broadcast
  • Live Chat
  • Human Takeover
  • Facebook Messenger
  • Website Widget
  • API and SDK
  • Broadcast Latest Business Updates
  • Create Campaigns for Weekly or Monthly Promotion
  • Available Chatbot Template

Pricing Info

BotStar offers the following basic and enterprise pricing packages:

Starter – Free

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Limited Sequences
  • 20 Tags
  • 20 CMS Items
  • 500 Subscribers
  • BotStar Brand Persisted
  • Community Support

Starter Plan – starts at $10/month

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Unlimited Sequences
  • Unlimited Tags
  • Unlimited CMS Items
  • Uncapped Subscribers
  • Custom Brand Unlocked
  • VIP Direct Chat Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

BotStar integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Google Drive
  • HubSpot
  • Zendesk
  • PipeDrive
  • Copper
  • Google Sheets
  • Gmail
  • Twitter
  • Integromat
  • Wit.ai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.

Company Email

info@botstar.com

Contact No.

Company's Address

BotStar Ltd.
Kemp House, 160 City Road
EC1V 2NX, London
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

Pricing Info

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Warwick Academy, McKinsey & Company, Stoke by Nayland

Integrations

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).

Company Email

Contact No.

Company's Address

Nava Vadaj, Ahmedabad - 380013
India

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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Please pay attention to the fact that while both BotStar and Inforobo may have an outstanding set of features every app might be aimed at a different business size. If you are studying different apps you may want to focus on a business size they are meant for. Some functionalities could scale up well for big enterprises but if you run a small or mid-sized company it’s usually better to refrain paying for complex features that you might never actually use.

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