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Compare Bornevia vs Salesforce Live Agent

What is better Bornevia or Salesforce Live Agent? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Bornevia earned 8.5 points, while Salesforce Live Agent gained 9.1 points. Meanwhile, for user satisfaction, Bornevia scored 100%, while Salesforce Live Agent scored 92%.

Specifics of their unique elements, tools, supported platforms, customer support, and more are provided below to provide you with a more precise assessment. Keep in mind to choose only the features your company needs so you don’t waste money for functions that are unnecessary.

We realize that not all businesses have enough time to try out a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk & Ticketing Software category are: LiveAgent, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-Channel Helpdesk
  • Live Chat
  • Insights and Reporting
  • Mobile App
  • Ticket Assignment
  • Private Note with Mention
  • Email Tracking
  • Hashtags
  • Canned Responses
  • API Integration
  • Multiple Team Inboxes
  • Autoresponder
  • Email Notification
  • Inline Image
  • Real Time Notification Log

Pricing Info

Bornevia offers a flexible pricing scheme where you only pay for the channels you use.

  • $10/user/month (annual billing) or $20/user/month
  • Multi-Channel Support
  • Ticket Assignment
  • Private Notes
  • Team Inbox/Group
  • Canned Responses
  • Insights and Reporting
  • Automation

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Clarion, Datsun, Gemvara, Veritrans

Integrations

Bornevia is currently working on Slack integration.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bornevia is web-based email, live chat, and social media customer service help desk software for growing teams.

Company Email

contact@bornevia.com

Contact No.

Company's Address

Ciputra World 1, DBS Bank Tower Lt.9, Jl.Prof Dr Satrio
Kav 3-5, Jakarta Selatan
Daerah Khusus Ibukota Jakarta
Indonesia

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-Time Live Chat Support
  • Personalized Messages
  • Snap-ins
  • Multilingual Support
  • Customer Profile
  • Chat Routing
  • Customer Chat Sneak Peak
  • Pre-Written Messages
  • Private Messages
  • Real-Time Agent Coaching
  • Agent Queue Monitoring
  • Agent Performance Metrics
  • Instant Message Sessions Metrics

Pricing Info

Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, The Warehouse, PLDT Enterprise

Integrations

Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A real-time live chat support solution for your customer inquiries on your website and application.

Company Email

Contact No.

Company's Address

Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

If you continue having second thoughts about which solution will perform best for your business it might be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular a given software is and how wide is its online presence.For example, if you analyze Bornevia LinkedIn profile you’ll see that they are followed by 7 people. In case of Salesforce Live Agent the volume of followers on their LinkedIn page is 1053586.

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