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Compare Bomgar Remote Support vs PractiTest

What is better Bomgar Remote Support or PractiTest? The best IT Management Software is a product that can handle your company’s unique requirements. It’s easy to determine which option works really with your enterprise if you assess numerous products before you decide which one is the best.

For instance, Bomgar Remote Support and PractiTest are scored at 8.6 and 9.2, respectively, for overall quality and performance. Similarly, Bomgar Remote Support and PractiTest have a user satisfaction rating of 98% and 100%, respectively, which suggests the general response they get from customers. Better yet, talk to a current customer of the software and ask for their feedback regarding the software in question.

As of now, the top services in our Remote Support Software category are: Zendesk, ConnectWise Control, Atera.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $1,795

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Secure Remote Access
  • Remote Desktop and Servers
  • Help Desk Administration
  • Collaboration Support
  • Session Forensics
  • Cloud Access Control
  • Two-Factor Authentication
  • Access Notification and Authorization
  • Web and Mobile Consoles
  • Access Extender
  • Credentials Management

Pricing Info

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

InterContinental Hotels Group, Williams-Sonoma, eBay

Integrations

Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.

Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access.

Company Email

info@bomgar.com

Contact No.

Company's Address

578 Highland Colony Parkway
Paragon Centre, Suite 200
Ridgeland, Mississippi 39157
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Test Management
  • End-to-End QA Management
  • Manual Tests
  • Seamless Integration with CI Processes
  • Reporting & Dashboards
  • Including Dashboards into Wikis and Web Portals
  • Exporting Information to Statistical and Reporting Engines
  • Capturing & Organizing Requirements
  • Issue & Bug Tracking
  • 1-Way Integrations
  • 2-Way Integrations
  • Recording and Emailing Bugs and Issues
  • Smart Filters
  • Error-Reporting Filters
  • Components
  • Versions
  • Easy Customization
  • Access Rights for Each Project
  • Time Management
  • Tracking Duration of Test Runs
  • Reporting on Time Metrics in External Dashboards
  • Live Support

Pricing Info

PractiTest offers a great 30-days free trial, and two professional and enterprise pricing plans designed to meet the expectations of all types of companies. Below are the details of all paid plans:

Professional Plan – $35/user/month

  • Issue Management
  • Requirements Management
  • Test Management
  • Test Set Management
  • Run Tests
  • Custom Fields
  • Custom Views and filters
  • Reporting
  • Customized Dashboard
  • Support
  • Unlimited Projects
  • 1-Way Issue Integration

Enterprise Plan – $45/user/month

  • All Features from the Professional Plan
  • 2-way Issue Integration
  • API
  • Automation Integration
  • Version Control Integration
  • Time management
  • Call to test

The company offers special discounts for teams larger than 20 users, and makes it possible to buy a Great Site License for teams with more than 50 members.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Abbott, Wrike, Payfirma, Configit

Integrations

PractiTest integrates with the following business systems and applications:

  • Jira
  • Redmine
  • Bugzilla
  • Pivotal Tracker Test Management
  • Youtrack
  • FogBuz
  • GitHub
  • Trac
  • Mantis
  • Assembla
  • Lighthouse
  • Slack
  • SVN

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PractiTest is a software product that offers a number of trustworthy features for agile and easy testing with which businesses can make the most of their IT management.

Company Email

info@practitest.com

Contact No.

Company's Address

Technology Park
Rehovot
Israel

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

No IT Management Software will be perfect enough to solve all the requirements of a company. Though main functionalities of Bomgar Remote Support and PractiTest are important you should also thoroughly analyze the integrations supported by each app. Quote frequently you will already be working with some other SaaS software in your company and it’s always better to go with apps that integrate well with one another. If you do that you will be able to ensure a reliable exchange of information between your teams and software used, which can significantly reduce time devoted to migrating between one product and the next.

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