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Compare Bomgar Remote Support vs MobileIron EMM

What is better Bomgar Remote Support or MobileIron EMM? A great way to choose the right IT Management Software product for your organization is to match the solutions against each other. Here you can compare Bomgar Remote Support and MobileIron EMM and see their capabilities compared contrastively to help you select which one is the more effective product.

Furthermore, you can review their overall ratings, for instance: overall score (Bomgar Remote Support: 8.6 vs. MobileIron EMM: 8.5) and user satisfaction (Bomgar Remote Support: 98% vs. MobileIron EMM: 97%). Analyze their varying features and similarities and find out which one outperforms the other. Moreover, imagine your company tomorrow; will your business outgrow the app in the next couple of years?

At the moment, the most significant services in our Remote Support Software category are: ConnectWise Control, Atera, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $1,795

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Secure Remote Access
  • Remote Desktop and Servers
  • Help Desk Administration
  • Collaboration Support
  • Session Forensics
  • Cloud Access Control
  • Two-Factor Authentication
  • Access Notification and Authorization
  • Web and Mobile Consoles
  • Access Extender
  • Credentials Management

Pricing Info

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

InterContinental Hotels Group, Williams-Sonoma, eBay

Integrations

Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.

Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access.

Company Email

info@bomgar.com

Contact No.

Company's Address

578 Highland Colony Parkway
Paragon Centre, Suite 200
Ridgeland, Mississippi 39157
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Employee Self-Service Portal
  • Visual Privacy Policy Guidelines
  • Automated Device Setup
  • User Management Controls
  • Access Management Controls
  • ActiveSync Support
  • Silent App Configuration Push
  • Certificate-Based Authentication
  • Non-Compliance Security Measures
  • Granular Policy Settings
  • Device Passcode Settings
  • App-Level Passcode Enforcement
  • Data Encryption
  • Email Attachment Encryption
  • Open-In Controls
  • Jailbreak Detection
  • Remote Device Wipe
  • PCI Compliance
  • HIPAA Compliance
  • CJIS Compliance
  • Email/PIM Applications
  • Enterprise Applications
  • Copy-Paste Restrictions
  • Per-App VPN
  • Integrated Document Annotation
  • Document Editing Capabilities
  • Automatic Data Push
  • Third-Party Productivity Apps Integration
  • Corporate Directories Integration
  • IT Service Management Software Integration
  • Network Access Control Systems Integration

Pricing Info

MobileIron EMM offers a free trial for 30 days for interested customers. After which, they can ask for a custom enterprise pricing quote for the solution. MobileIron offers a secure EMM for companies and enables them to become mobile first organizations with BYOD support, an intuitive platform, and a wide partner network.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Toyota, Nasdaq, Swiss Re

Integrations

MobileIron has a MarketPlace wherein applications that can integrate with the solution are listed. Supported programs include Office 365, SharePoint, Box, DropBox, and Workplace by Facebook. For more information, visit the MobileIron MarketPlace page.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A modern and secure solution for enterprise-wide management of mobile devices.

Company Email

info@mobileiron.com

Contact No.

Company's Address

415 E Middlefield Rd
Mountain View, California

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Almost as important as features and client support quality are pricing options given by Bomgar Remote Support and MobileIron EMM. Although cost should not be the sole aspect it’s surely an important thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up if your team grows. You should be certain you don’t choose pricing plans that include additional functionalities that you won’t use and always try to contact with the vendor directly as big companies can usually count on special pricing. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to pay any money and gives you a practical overview of what it’s like to work with Bomgar Remote Support and MobileIron EMM.

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