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Compare Bomgar Remote Support vs IntelliJ Idea

What is better Bomgar Remote Support or IntelliJ Idea? There are many IT Management Software products in the market right now. The ideal way to find out which service fits your needs best is to examine them side by side. As an example, here you can compare Bomgar Remote Support and IntelliJ Idea for their overall score (8.6 vs. 8.9, respectively) or their user satisfaction rating (98% vs. 94%, respectively).

You can also compare their individual modules and pricing terms along with other useful data below. When matching products make sure to examine their similar functions and mark their differences to have a clearer picture of both deals. What is more remember to check non-core issues like security, backup, ease-of-use, and customer support.

Our team put a lot of effort to review all popular Remote Support Software products available on the market, but among them these three caught our special attention: Zendesk, ConnectWise Control, Atera.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $1,795

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Secure Remote Access
  • Remote Desktop and Servers
  • Help Desk Administration
  • Collaboration Support
  • Session Forensics
  • Cloud Access Control
  • Two-Factor Authentication
  • Access Notification and Authorization
  • Web and Mobile Consoles
  • Access Extender
  • Credentials Management

Pricing Info

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

InterContinental Hotels Group, Williams-Sonoma, eBay

Integrations

Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.

Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access.

Company Email

info@bomgar.com

Contact No.

Company's Address

578 Highland Colony Parkway
Paragon Centre, Suite 200
Ridgeland, Mississippi 39157
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $149

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Build tools
  • Version control
  • Smart completion
  • Chain Completion
  • Static members completion
  • Data flow analysis
  • Language injection
  • Consistent refactorings
  • Detecting duplicates
  • Detecting code smells
  • Developer ergonomics
  • Quick search
  • Heuristics
  • Wizard-free environment
  • Ergonomic layout
  • Decompiler
  • Coverage
  • Database tools/SQL
  • Debugger
  • Version Control
  • Gradle

Pricing Info

IntelliJ IDEA is available in several package plans for individuals and organizations. You can choose to pay monthly or yearly. Discounts and complimentary licenses are also available. All prices apply per user.

IntelliJ IDEA Ultimate  $149/1st year; $ 119/2nd year; $ 89/3rd yr onwards

All Products Pack – $249/1st year; $ 199/2nd year; $ 149/3rd yr onwards

  • IntelliJ IDEA Ultimate
  • AppCode
  • CLion
  • DataGrip
  • GoLand
  • PhpStorm
  • PyCharm
  • RubyMine
  • WebStorm
  • Rider
  • ReSharper
  • ReSharper C++
  • dotTrace
  • dotMemory
  • dotCover

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Spotify, Citibank, Siemens, Twitter, Volkswagen

Integrations

IntelliJ Idea integrates with the following business systems and applications:

  • Git
  • Grails
  • GitHub
  • JIRA
  • Bamboo
  • Crucible
  • Dynatrace
  • Surround SCM
  • Java Lite
  • Hybris
  • VCS
  • Helix
  • Impex Editor
  • iceScrum

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

IntelliJ IDEA is a Java integrated development environment (IDE) that is highly popular among software developers and software companies.

Company Email

webmaster@jetbrains.com

Contact No.

Company's Address

Na hřebenech II 1718/10,
14700 Prague 4,
Czech Republic

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You shouldn’t count on only a broad range of useful tools and scalable pricing plans from a popular IT Management Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that when you have any questions about Bomgar Remote Support or IntelliJ Idea, or you run into a problem, or perhaps you’ll want to request a certain update or feature beneficial to your team you can rely on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from individual training or at least an FAQ you can use.

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