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Compare Bomgar Remote Support vs AppMakr

What is better Bomgar Remote Support or AppMakr? When comparing Bomgar Remote Support and AppMakr, you can actually see which IT Management Software product is the better option. This means that your company can select the most productive and useful software. You can check the specifics, for example available tools, pricing, plans offered by each vendor, offer terms, etc.

We also let you evaluate their overall scores to know which one looks to be more beneficial for your firm. Bomgar Remote Support has 8.6 points for overall quality and 98% rating for user satisfaction; while AppMakr has 8.7 points for overall quality and 100% for user satisfaction. Similarly, you can also assess which vendor is more reliable by sending an email request to the two companies and find out which company replies without delays.

We know that not all people have the time to scrutinize a wide range of various products, so we came up with a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Zendesk, ConnectWise Control, Atera.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $1,795

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Secure Remote Access
  • Remote Desktop and Servers
  • Help Desk Administration
  • Collaboration Support
  • Session Forensics
  • Cloud Access Control
  • Two-Factor Authentication
  • Access Notification and Authorization
  • Web and Mobile Consoles
  • Access Extender
  • Credentials Management

Pricing Info

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

InterContinental Hotels Group, Williams-Sonoma, eBay

Integrations

Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.

Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access.

Company Email

info@bomgar.com

Contact No.

Company's Address

578 Highland Colony Parkway
Paragon Centre, Suite 200
Ridgeland, Mississippi 39157
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €1

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • WYSIWYG simulator
  • App testing
  • Updates
  • Customization
  • Personalized HTML code
  • Muti-language support
  • RSS
  • E-commerce
  • Premium support
  • Reseller program
  • Monetization
  • Push notifications
  • Monetization
  • Ad support

Pricing Info

In addition to a free plan that provides basic app development features, AppMakr has three different pricing tiers including a reseller plan. The details of each plan are given below:

Mobile Website – Free

  • HTML5 mobile website
  • No credit card information required
  • Supports all Mobile browsers
  • No ads
  • Live stats and analytics
  • User forms and FAQs
  • Customized URL and QR code

App Basics – €1/ month

  • Android Native Apps
  • HTML5 mobile site
  • Unlimited number of users
  • Unlimited number of updates
  • Annual billing
  • No Ads
  • AppMakr branding
  • Real-time stats and analytics
  • Can be canceled anytime
  • Email support

App Pro – €14/ month

  • Native Android and iOS apps
  • HTML5 mobile site
  • Can submit apps to iTunes and Google Play
  • Unlimited number of users
  • Unlimited number of apps
  • Personal Branding
  • Monetization
  • Live stats and analytics
  • No Ads
  • Can be canceled anytime
  • Premium support

Reseller – €34/ month

  • Up to 10 apps
  • Unlimited number of users
  • Unlimited number of updates
  • Native Android and iOS apps
  • HTML5 mobile sites
  • No Ads
  • Personalized branding
  • Access to source code
  • 24/7 Premium support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PBS NewsHour, WTOP, Accenture CGSS

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AppMakr is an easy-to-use online platform to create native mobile apps.

Company Email

support@appmakr.com

Contact No.

Company's Address

11 Diamond Court
Glen Rock, NJ 07452
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

All the data, details and experiences that we presented in this table were gathered from official vendor pages, advertising materials available online, actual experience from real customers as well as our individual direct use of every solution by a professional reviewer. We do our best to comprehensively analyze every app, therefore we not only test it ourselves, but we also match our results with views of other people from the B2B community.

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