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Compare BoldChat vs Salesforce LiveMessage

What is better BoldChat or Salesforce LiveMessage? To make sure you purchase the most efficient and productive Customer Support Software for your business, you have to compare products available on the market. For example, here you may match BoldChat’s overall score of 7.2 against Salesforce LiveMessage’s score of 8.9. You can also compare their general user satisfaction: BoldChat (100%) vs.

Salesforce LiveMessage (100%). Moreover, you can compare their pros and cons feature by feature, including their terms and conditions and pricing. By comparing products you are more likely to pick the best software for your situation. It’s clear you should know your specific needs to realize which software meets those needs.

Users who are pressed for time or could use a Customer Support Software suggestion from our team might want to take a look at these top choices for the current year: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $599

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Active browser sharing w/ form fill
  • Agent efficiency
  • Chat
  • Deploy across unlimited domains
  • Email management
  • Integrated SMS
  • Integrated workspace
  • Live chat
  • Mobile engagement
  • Passive browsing sharing
  • Reporting engine and scheduler
  • SMS management
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting

Pricing Info

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Abt Electronics, Miyachi Unitek Corporation, Vornado, SalesNexus

Integrations

BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.

BoldChat supports the following integrations:

  • Salesforce
  • Active Assist
  • LogMeIn Rescue
  • GeoFluent by Lionbridge
  • Google Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.

Company Email

support@boldchat.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Landline Texting to Existing Office, 800 Numbers for the US, New Numbers for Non-US Locations
  • Facebook Messenger Integration
  • SMS Texting
  • Custom Workflows
  • Two-Way Text Messaging Channel
  • Standard SMS Text Messages
  • Sync and Log Text Chat with Leads, Person Accounts, Contacts
  • Bulk SMS Text Messaging Campaigns
  • Lead Nurturing
  • Outbound Text Messages
  • Appointment Reminders
  • Notifications
  • Interactive Message Response (IMR)
  • Text-to-Case
  • Omnichannel Integration
  • Smart Routing
  • Customer Feedback and Analytics
  • Multiple, Simultaneous Chat Sessions
  • Picture Messaging/MMS
  • Conversation History
  • Complete SMS Text Solution
  • Business-Class Text Platform
  • Click-to-Text Feature on Website

Pricing Info

Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PGE, Ultra Music Festival, NCR Silver

Integrations

Salesforce LiveMessage integrates with the following:

  • SMS texting (custom workflow via Lightning Process Builder)
  • Facebook Messenger
  • Salesforce Service Cloud (Console required)
  • Salesforce Sales Cloud (Console required)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A mobile messaging platform through SMS and Facebook for delivering personalized customer support.

Company Email

Contact No.

Company's Address

Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Every time you select a product that you believe will be an actual asset for your company you shouldn’t just limit yourself to what experts have to say about it. Very often individual experience with the software will vary, depending on specific preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for each software to give you an immediate impression of how real users of BoldChat and Salesforce LiveMessage evaluate their contact with the product. Our system is built around detailed analysis of product appearances on other sites, social networks and blogs, so you are going to get a full and reliable overview of what other people think about every service. In this example BoldChat got a total satisfaction rating at 100% while for Salesforce LiveMessage 100% of users say they had a positive experience with it.

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