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Compare BMC Remedy 9 vs Deskpro

What is better BMC Remedy 9 or DeskPRO? If you want a reliable Help Desk Software product for your organization you should make time to assess several options. It doesn’t have to be difficult, and can be as straightforward as matching their traits in a table like the one below.

You will also get a brief idea how each product functions. As an example, on this page you can check BMC Remedy 9’s overall score of 8.3 and compare it against DeskPRO’s score of 7.3; or BMC Remedy 9’s user satisfaction level at 97% versus DeskPRO’s 98% satisfaction score. The assessment will allow you to see the strengths and weaknesses of each application, and make up your mind on which fits you requirements better. On top of the robust features, the application that’s simple to grasp and use is always the better product.

Those of you who don't have much time or need a Help Desk Software advice from our team may want to take a look at these top choices for the current year: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management

Pricing Info

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Eaton, Mercator, China Pacific Insurance

Integrations

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.

Company Email

education@bmc.com

Company's Address

2103 CityWest Boulevard
Houston, Texas 77042

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Ticket Form Builder
  • Departments
  • Custom Fields
  • Agent Ticket Notes
  • Ticket Triggers
  • Ticket Escalations
  • Ticket Logs
  • Quick Search
  • Ticket Macros
  • Mass Actions
  • Drag and Drop Attachments
  • Ticket Tasks
  • Labels
  • Agent Teams
  • CC’ed Users
  • Ticket Merge
  • Ticket Flags
  • Quick Grouping
  • Ticket Filters
  • Table View / CSV Export
  • Customizable Views
  • Agent Email Reply
  • Text Snippets
  • Print & PDF
  • Agent Create Ticket
  • Google Apps Integration
  • Knowledgebase Categorisation
  • Comments
  • Pro Active Search
  • Revision History
  • Search Engine Optimization (SEO)
  • Content Validation
  • WYSIWYG Editor
  • Search
  • Glossary
  • News
  • Downloads
  • Draft Content
  • Related Content
  • Live Chat
  • Feedback
  • Branding
  • Reporting
  • Cloud or Self Host
  • Integrate and SS)
  • Teamwork
  • CRM
  • Multilingual
  • Support

Pricing Info

Deskpro offers two pricing options for their customers:

Deskpro in the Cloud: $30 per agent per month

  • All features included
  • Automatic Updates
  • 30-second setup
  • No contracts and termination fees
  • Readily upgradeable to Deskpro On-Premise

Deskpro On-Premise: $1800 per year per 10 agents

  • Install and run Deskpro in your own infrastructure
  • Support included in price
  • Full, unencrypted source code (PHP)
  • Annual billing; lower software cost
  • One click (free) software upgrades
  • Can migrate to Deskpro Cloud
  • Add more agents without penalty
  • Run separate test installation
  • Run on an intranet
  • No reliance on 3rd party hosting
  • Full control over data

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Xerox, Mariner Software, Pure Digital Radios

Integrations

Deskpro supports integrations with the following business systems and applications:

  • JIRA
  • Highrise
  • Salesforce
  • Trello
  • HipChat
  • Magento
  • Microsoft Translator
  • Active Directory
  • LDAP
  • SAML
  • OneLogin
  • Okta
  • Google+
  • Facebook
  • Twitter
  • eZ Publish
  • Twilio
  • Clickatell
  • phpBB
  • Joomla
  • vBulletin
  • Xenforo
  • Full REST API and PHP SDK plus apps/widget framework for custom integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.

Company Email

support@deskpro.com

Contact No.

Company's Address

Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

You shouldn’t count on exclusively a wide array of features and flexible pricing from a credible Help Desk Software. Almost as important as main features is a quality customer support. You want to make sure that if you have any questions about BMC Remedy 9 or DeskPRO, or you run into a problem, or maybe you’ll want to request a certain revision or feature useful to your team you can count on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can enjoy personal training or at least a knowledge base you can use.

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