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Compare BMC Remedy 9 vs. Deskpro

If you want a reliable Help Desk Software product for your organization you should make time to assess several options. It doesn’t have to be difficult, and can be as straightforward as matching their traits in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can check BMC Remedy 9’s overall score of 8.3 and compare it against DeskPRO’s score of 7.3; or BMC Remedy 9’s user satisfaction level at 97% versus DeskPRO’s 98% satisfaction score. The assessment will allow you to see the strengths and weaknesses of each application, and make up your mind on which fits you requirements better. On top of the robust features, the application that’s simple to grasp and use is always the better product. In case you you have to quickly find the more reliable Help Desk Software according to our review team we advise you examine the following services: Salesforce Essentials, Freshdesk, Zendesk.
Software

BMC Remedy 9

VS

Deskpro

VS

BMC Remedy 9 screenshot Deskpro screenshot
Pricing Details

Our Score

Our Score

8.3 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

98% ?

Pricing

Pricing

by quote

$30

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
Easy Links
OS Supported

OS Supported

Android
iPhone/iPad
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages

Languages

English English, Chinese, German, Hindi, Japanese, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Turkish, Swedish
Cost Details

Cost Details

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

Deskpro offers two pricing options for their customers:

Deskpro in the Cloud: $30 per agent per month

  • All features included
  • Automatic Updates
  • 30-second setup
  • No contracts and termination fees
  • Readily upgradeable to Deskpro On-Premise

Deskpro On-Premise: $1800 per year per 10 agents

  • Install and run Deskpro in your own infrastructure
  • Support included in price
  • Full, unencrypted source code (PHP)
  • Annual billing; lower software cost
  • One click (free) software upgrades
  • Can migrate to Deskpro Cloud
  • Add more agents without penalty
  • Run separate test installation
  • Run on an intranet
  • No reliance on 3rd party hosting
  • Full control over data
Integrations

Integrations

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk

Deskpro supports integrations with the following business systems and applications:

  • JIRA
  • Highrise
  • Salesforce
  • Trello
  • HipChat
  • Magento
  • Microsoft Translator
  • Active Directory
  • LDAP
  • SAML
  • OneLogin
  • Okta
  • Google+
  • Facebook
  • Twitter
  • eZ Publish
  • Twilio
  • Clickatell
  • phpBB
  • Joomla
  • vBulletin
  • Xenforo
  • Full REST API and PHP SDK plus apps/widget framework for custom integrations.
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

1‑855‑834‑7487 +1-888-DESKPRO
Vendor's Address

Vendor's Address

2103 CityWest Boulevard
Houston, Texas 77042
Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom
Features

Features

BMC Remedy 9 FEATURES

  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management

Deskpro FEATURES

  • Email to Ticket Conversion
  • Ticket Form Builder
  • Departments
  • Custom Fields
  • Agent Ticket Notes
  • Ticket Triggers
  • Ticket Escalations
  • Ticket Logs
  • Quick Search
  • Ticket Macros
  • Mass Actions
  • Drag and Drop Attachments
  • Ticket Tasks
  • Labels
  • Agent Teams
  • CC’ed Users
  • Ticket Merge
  • Ticket Flags
  • Quick Grouping
  • Ticket Filters
  • Table View / CSV Export
  • Customizable Views
  • Agent Email Reply
  • Text Snippets
  • Print & PDF
  • Agent Create Ticket
  • Google Apps Integration
  • Knowledgebase Categorisation
  • Comments
  • Pro Active Search
  • Revision History
  • Search Engine Optimization (SEO)
  • Content Validation
  • WYSIWYG Editor
  • Search
  • Glossary
  • News
  • Downloads
  • Draft Content
  • Related Content
  • Live Chat
  • Feedback
  • Branding
  • Reporting
  • Cloud or Self Host
  • Integrate and SS)
  • Teamwork
  • CRM
  • Multilingual
  • Support
Popular Customers

Popular Customers

Eaton, Mercator, China Pacific Insurance Xerox, Mariner Software, Pure Digital Radios
Email Address

Email Address

education@bmc.com support@deskpro.com
Pricing Details

Pricing Details

Learn more about BMC Remedy 9 pricing Learn more about Deskpro pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on exclusively a wide array of features and flexible pricing from a credible Help Desk Software. Almost as important as main features is a quality customer support. You want to make sure that if you have any questions about BMC Remedy 9 or DeskPRO, or you run into a problem, or maybe you’ll want to request a certain revision or feature useful to your team you can count on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. It’s also a significant advantage if you can enjoy personal training or at least a knowledge base you can use.