Compare BMC FootPrints vs. PHC Service FX

Today’s enterprises require the most effective Help Desk Software product to stay competitive. On this page we help you with choosing the best solution, by allowing you to examine BMC FootPrints and PHC Service FX down to the very details of their individual modules. You can also examine our total scoring values, which rate the software general quality and performance. BMC FootPrints got a 8.3 score, while PHC Service FX has a score of 6.7. Likewise, you may compare their general user satisfaction rating: 97% (BMC FootPrints) against 99% (PHC Service FX). Remember to opt for the software that best matches your most urgent needs, not the application with the higher number of features. We did our best to prepare reviews of all popular Help Desk Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Samanage, Freshdesk.
Product

BMC FootPrints

VS

PHC Service FX

VS

BMC FootPrints screenshot PHC Service FX screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

99% ?

Cost

Cost

by quote

£17.51

Pricing Type

Pricing Type

Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
An innovative business software with a unique user experience.
Easy Links
List of Features

List of Features

BMC FootPrints FEATURES

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community

PHC Service FX FEATURES

  • fast and reliable support
  • use of one email for better management and organization
  • Immediate access to customer requests and ticket status
  • Delegate requests for faster response and resolution time
  • Determine shifts and trends with customer analytics
  • Manage your customer service requests
Pricing Plans

Pricing Plans

Request a quote directly from BMC FootPrints to get more pricing details.

Here are the PHC Service FX cost details:

PHC Service FX comes with three plans that cater to varying help desk needs of your organization.

Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.

Net Edition.
This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.

Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.

Devices Supported

Devices Supported

Web-based
Windows
Mac
Languages Supported

Languages Supported

English English
Prominent Customers

Prominent Customers

Cisco, Marriot, Duke Energy Sunnergetic, Wiz Interactive, Gumelo
Company Size

Company Size

Small Business | Medium Business Small Business | Freelancers
Pricing Details

Pricing Details

Learn more about BMC FootPrints pricing Learn more about PHC Service FX pricing
Vendor Email

Vendor Email

education@bmc.com
Available Support

Available Support

Phone
Ticket Training
Phone
Phone No.

Phone No.

1‑855‑834‑7487 44 207 608 5057
Supported Integrations

Supported Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft

The API of PHC FX

With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.

PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.

Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.

If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.

Vendor's Address

Vendor's Address

2103 CityWest Boulevard
Houston, Texas 77042
Suite LP23252 Lower Ground Floor, 145-157 St John Street. London EC1V 4PW
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Help Desk Software will be perfect enough to cater to all the needs of a company. Even though main features of BMC FootPrints and PHC Service FX should matter you should also thoroughly study the integrations provided by each product. In many cases you will already be making use of various kinds of B2B software in your company and it’s much wiser to choose services that integrate well with each other. That way you will be able to guarantee an effortless exchange of information between your teams and services, which can significantly reduce time wasted on migrating between one app and the next.