Compare BMC FootPrints vs. Cayzu

If you need to get a easy way to learn which Help Desk Software product is better, our exclusive method gives BMC FootPrints a score of 8.3 and Cayzu a score of 7.0 for overall quality and performance. In addition, BMC FootPrints is rated at 97%, while Cayzu is rated 100% for their user satisfaction level. You can also compare their product details, such as features, tools, options, plans, prices, and more. Check if the application allows you to customize a few of its workflows to make sure the app fits your own business processes. We are aware that not all companies have enough time to examine dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Samanage, Zendesk.
Software

BMC FootPrints

VS

Cayzu

VS

BMC FootPrints screenshot Cayzu screenshot
Pricing Details

Score

Our Score

8.3 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?

Cost

Cost

by quote

$4

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools.
Useful Links
Popular Clients

Popular Clients

Cisco, Marriot, Duke Energy Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Contact No.

Contact No.

1‑855‑834‑7487 1-800-410-1665
Available Integrations

Available Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft

Cayzu supports the following integrations:

  • Dropbox
  • Facebook
  • Twitter
  • Freshbooks
  • Google Analytics
  • Harvest Invoice & Billing
  • Jira
  • Live Chat
  • Skype
  • Tawk.to
  • Slack
  • SugarCRM
  • SuiteCRM
  • Highrise CRM
  • Zoho CRM
  • Survey Monkey
  • HubSpot
  • SalesForce
Pricing Details

Pricing Details

Learn more about BMC FootPrints pricing Learn more about Cayzu pricing
Vendor Email

Vendor Email

education@bmc.com support@cayzu.com
Devices Supported

Devices Supported

Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Contact Address

Contact Address

2103 CityWest Boulevard
Houston, Texas 77042
Cayzu Inc,
102 Murray Street,
Amherstburg, Ontario
Canada
Available Languages

Available Languages

International USA, UK, Canada, China, Germany, Spain
Pricing Plans

Pricing Plans

Request a quote directly from BMC FootPrints to get more pricing details.

Basic – $4/agent per month (paid annually), $7 (if paid monthly)

  • Email Channel
  • Social Channels
  • Basic Knowledge base
  • Web Widget

Team – $9/agent per month (paid annually), $14 (if paid monthly)

Basic features plus:

  • Assignment Rules
  • App Integrations
  • Time Tracking
  • Custom Domain Mapping

Pro – $19/agent per month (paid annually), $25 (if paid monthly)

Team features plus:

  • Multilingual content
  • Reports & Dashboards
  • SLAs and Business Hours
  • Single sign-on
  • Custom fields
  • Asset Management
  • Multiple ticket forms

Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)

Pro features plus:

  • Custom agent roles
  • Multibrand support
  • Portal Customization
  • Custom Ticket Views
  • Agent Round Robin
  • Rest based API

Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)

Enterprise features plus:

  • IP Whitelisting
  • 99.9% uptime SLA
  • Custom License Agreement

All paid plans come with the following:

  • Unlimited support
  • Regular free updates
  • Anywhere, anytime access
  • Automatic backups
  • Access to free apps integration
  • Mobile apps
  • Secure data protection
  • No contracts
  • No software install
  • 14-day free trial
List of Features

List of Features

BMC FootPrints FEATURES

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community

Cayzu FEATURES

  • Email Integration
  • Email Signatures
  • Email Forwarding
  • Multiple Emails
  • Global Search
  • Custom List
  • Domain Branding/Mapping
  • Custom Branding
  • Multiple Brands & Products
  • Mailbox Signatures
  • Ticketing System
  • Automated Rules
  • Help Desk API
  • Merge Conversations
  • Apps & Integrations
  • IP White-list Access
  • Quick Response
  • Service Level Agreements
  • Auto Assign
  • Auto Reply
  • Customer Feedback
  • Multiple Groups
  • Asset Management
  • Internal Notes
  • Large Attachments
  • Time Tracking
  • Mobile Apps
  • Custom Roles/Permissions
  • Active Directory Integration
  • Support Widget Integration
  • Customizable Ticket Fields
  • To Do’s
  • Tags
  • Split Cases
  • Agent Collision
  • Group Tickets Assigning
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that even though both BMC FootPrints and Cayzu may have an outstanding range of features each solution might be created for a different business size. If you are comparing features you should give some attention to a business type they are catering to. Specific features may scale up with no problem for huge enterprises but if you run a small or mid-sized company it’s often more sensible to stay away from paying for advanced features that you might never use.