Compare BMC FootPrints vs. Cayzu

To make sure you purchase the most effective and productive Help Desk Software for your company, you should compare products available on the market. For instance, here you can match BMC FootPrints’s overall score of 8.3 against Cayzu’s score of 8.2. You may also evaluate their general user satisfaction: BMC FootPrints (97%) vs. Cayzu (100%). In addition, you can evaluate their strengths and weaknesses feature by feature, including their contract conditions and prices. By comparing products you are improving your chances to select the right software for your business. It’s clear you have to know your unique needs to realize which solution meets those needs. Users who want to save some time or need a Help Desk Software recommendation from our experts might want to try out these top choices for this year: Samanage, Zendesk, Freshdesk.

BMC FootPrints




BMC FootPrints screenshot Cayzu screenshot
Pricing Details


Our Score

8.3 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

100% ?



by quote


Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools.
Easy Links
Contact Phone

Contact Phone

1‑855‑834‑7487 1-800-410-1665
Available Features

Available Features


  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community


  • Email Integration
  • Email Signatures
  • Email Forwarding
  • Multiple Emails
  • Global Search
  • Custom List
  • Domain Branding/Mapping
  • Custom Branding
  • Multiple Brands & Products
  • Mailbox Signatures
  • Ticketing System
  • Automated Rules
  • Help Desk API
  • Merge Conversations
  • Apps & Integrations
  • IP White-list Access
  • Quick Response
  • Service Level Agreements
  • Auto Assign
  • Auto Reply
  • Customer Feedback
  • Multiple Groups
  • Asset Management
  • Internal Notes
  • Large Attachments
  • Time Tracking
  • Mobile Apps
  • Custom Roles/Permissions
  • Active Directory Integration
  • Support Widget Integration
  • Customizable Ticket Fields
  • To Do’s
  • Tags
  • Split Cases
  • Agent Collision
  • Group Tickets Assigning
Prominent Customers

Prominent Customers

Cisco, Marriot, Duke Energy Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Available Devices

Available Devices

Company's Address

Company's Address

2103 CityWest Boulevard
Houston, Texas 77042
Cayzu Inc,
102 Murray Street,
Amherstburg, Ontario
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

Request a quote directly from BMC FootPrints to get more pricing details.

Basic – $4/agent per month (paid annually), $7 (if paid monthly)

  • Email Channel
  • Social Channels
  • Basic Knowledge base
  • Web Widget

Team – $9/agent per month (paid annually), $14 (if paid monthly)

Basic features plus:

  • Assignment Rules
  • App Integrations
  • Time Tracking
  • Custom Domain Mapping

Pro – $19/agent per month (paid annually), $25 (if paid monthly)

Team features plus:

  • Multilingual content
  • Reports & Dashboards
  • SLAs and Business Hours
  • Single sign-on
  • Custom fields
  • Asset Management
  • Multiple ticket forms

Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)

Pro features plus:

  • Custom agent roles
  • Multibrand support
  • Portal Customization
  • Custom Ticket Views
  • Agent Round Robin
  • Rest based API

Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)

Enterprise features plus:

  • IP Whitelisting
  • 99.9% uptime SLA
  • Custom License Agreement

All paid plans come with the following:

  • Unlimited support
  • Regular free updates
  • Anywhere, anytime access
  • Automatic backups
  • Access to free apps integration
  • Mobile apps
  • Secure data protection
  • No contracts
  • No software install
  • 14-day free trial
Customer Support

Customer Support

Ticket Training
Phone Live Support
Ticket Training
Company Email

Company Email
Pricing Details

Pricing Details

Learn more about BMC FootPrints pricing Learn more about Cayzu pricing
Available Languages

Available Languages

English English


EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft

Cayzu supports the following integrations:

  • Dropbox
  • Facebook
  • Twitter
  • Freshbooks
  • Google Analytics
  • Harvest Invoice & Billing
  • Jira
  • Live Chat
  • Skype
  • Slack
  • SugarCRM
  • SuiteCRM
  • Highrise CRM
  • Zoho CRM
  • Survey Monkey
  • HubSpot
  • SalesForce
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Popular Alternatives

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Both BMC FootPrints and Cayzu were evaluated by a group of reliable B2B experts who prepared a full analysis of all important aspects of every software. Their total score was prepared using our unique SmartScore system that calculates a separate partial score to every component such as: main features, customer support, mobile device support, security, user satisfaction and reviews in other media. We are aware that useful features are not the only aspect crucial to a company so we do our best to pay attention to all aspects of a product before coming up with its final rating.