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Compare Sharpen vs. Bluenose

With a wide range of features, pricing, details, and more to evaluate, choosing the right Customer Support Software for your company is tricky. However making use of our system, you can easily match the functions of Bluenose and Sharpen as well as their general SmartScore, respectively as: 6.7 and 7.4 for overall score and 96% and 97% for user satisfaction. You can also review them feature by feature and find out which program is a more suitable fit for your enterprise. Keep in mind to ask for a demo first prior to opting in for a plan to see how the solution can benefit you in real setting. At the moment, the most popular solutions in our Communications Software category are: Slack, 8×8 VoIP Phone Service, RingCentral.
Software

Sharpen

VS

Bluenose

VS

Sharpen screenshot Bluenose screenshot
Pricing Page

Total Score

Our Score

7.4 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

96% ?

Cost

Cost

$20

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Full Review

Full Review

Product Info

Product Info

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
A Customer Success Platform that empowers SaaS businesses to proactively manage customers through complete visibility, intelligent marketing campaigns, and built-in playbooks.
Quick Links
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Mac
Pricing Page

Pricing Page

Learn more about Sharpen pricing Learn more about Bluenose pricing
Types of Support

Types of Support

Phone
Ticket
Phone
Ticket Training
Languages Supported

Languages Supported

English English
Phone No.

Phone No.

+1-855-249-3357
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Pricing Info

Pricing Info

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Pricing available by quote only. Contact Bluenose directly for more pricing details.

Popular Clients

Popular Clients

OnPeak, SmartIT, DHCU Community Credit Union Extole, BlueJean, Appcelerator, LiveRamp
Contact Email

Contact Email

sales@sharpencx.com info@bluenose.com
Company's Address

Company's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Bluenose Analytics
517 York Street
San Francisco, CA 94110
415-354-4905
Available Features

Available Features

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Bluenose FEATURES

  • 360 Degree View
  • Early Warning System
  • Playbooks
  • Operational Reporting
  • End User Campaigns
  • Lifecycle Marketing
  • Salesforce Integration
  • Security
Supported Integrations

Supported Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

Bluenose supports integrations with the following business systems and applications:

  • Salesforce
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which service will work best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular every product is and how big is its online presence. For instance Bluenose Twitter account has currently 855 followers. At the same time Sharpen Twitter is followed by 5821 users.