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Compare BlackBeltHelp AI vs Salesforce Essentials

What is better BlackBeltHelp AI or Salesforce Essentials? We are here to streamline the whole process of assessing Help Desk Software products for you. For instance, on this page you can examine the overall performance of BlackBeltHelp AI (8.0) and compare it with the overall performance of Salesforce Essentials (9.6).

You can also match their overall user satisfaction rating: BlackBeltHelp AI (N/A%) vs. Salesforce Essentials (89%). What’s more, lexamine their features in detail to find out which product can better deal with your company’s needs. In general, any B2B software should allow you to comfortably see the big picture, all the while offering you immediate access to the details.

We realize that not all businesses have enough time to scrutinize a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Support
  • Chat Support
  • Email Support
  • SMS Support
  • Third Party Integrations
  • Handle Multiple Users
  • Automated and Personalized Responses
  • Real-Time Interactions with Chat Bot

Pricing Info

Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Collin College, University of South Dakota, Colorado Community College System

Integrations

BlackBeltHelp Artificial Intelligence integrates with the following business systems and applications:

  • Salesforce
  • inContact
  • Twilio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A help desk support solution that caters to higher education institutions, designed to automate more than 50% of IT Help Desk Support processes, streamlining the delivery of support and services to students, faculty, and staff.

Company Email

info@blackbelthelp.com

Contact No.

Company's Address

BlackBeltHelp
125 South Clark Street
17th Floor Chicago, IL 60603
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Account Management
  • Activity Feed
  • Activity Tracking
  • AppExchange Marketplace
  • Case Auto-Assignment
  • Case Escalation Rules and Queues
  • Collaboration Tools
  • Contact Management
  • Custom Profile
  • Einstein Activity Capture
  • Email Optimization
  • Lead Contact Account Management
  • Lightning App Builder
  • Opportunity Management
  • Page Layout
  • Reports and Dashboards
  • Salesforce Mobile App
  • Setup Assistant
  • Trailhead
  • Task Management

Pricing Info

Salesforce Essentials is priced at $25/user/month with a rich, focused CRM and customer service feature set for small businesses. This actually supports up to 10 users (even though the vendor’s site put 5 users under the plan’s information). The offering is available in two modules at lower-tier options compared to the rest of Salesforce’s Lightning products.

Sales Cloud Essentials – $25/user/month

  • Billed annually
  • 10 users
  • G Suite (free for 3 months)
  • Account management
  • Activity feed
  • Collaboration tools
  • Contact management
  • Einstein Activity Capture
  • Lightning app builder and app exchange
  • Opportunity management
  • Reports and Dashboards
  • Task management

Service Cloud Essentials – $25/user/month

  • Billed annually
  • 10 users
  • G Suite (free for 3 months)
  • Activity tracking
  • Case auto-assignment
  • Case escalation rules and queues
  • Collaboration tools
  • Custom profile
  • Email optimization
  • Lead contact account management
  • Lightning app builder
  • Page layout
  • Salesforce mobile app
  • Task management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust, feature-rich CRM-service solution for sales and support teams of small businesses

Company Email

Contact No.

Company's Address

The Landmark at One Market, Suite 300,
San Francisco, CA, 94105
USA

You shouldn’t count on simply a broad range of features and flexible pricing plans from a well-known Help Desk Software. Almost as significant as key features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about BlackBeltHelp AI or Salesforce Essentials, or you face some problems, or maybe you’ll want to ask for a certain change or functionality beneficial to your company you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can benefit from personal training or at least a knowledge base you can use.

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