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Compare Bizagi vs babelforce

What is better Bizagi or babelforce? You can use our scoring system to help you get a general idea which Rapid Application Development Software - RAD product is more suitable for your company. For overall product quality, Bizagi attained 8.3 points, while babelforce gained 6.0 points. At the same time, for user satisfaction, Bizagi scored 98%, while babelforce scored N/A%.

Information regarding their characteristics, tools, supported platforms, customer service, plus more are provided below to provide you with a more correct review. Keep in mind to choose only the tools your business requires so you don’t waste cash for features which are redundant.

Right now, the most popular solutions in our Business Process Management Software category are: Wrike, bpm’online studio enterprise, Promapp.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $311

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Process designer
  • Process simulation
  • Business rules engine
  • SOA support
  • Process player
  • Support for modeling languages
  • Form builder
  • Model execution
  • Social collaboration tools
  • Dashboards
  • Standard reports
  • Custom reports
  • Content management
  • Business and IT collaboration

Pricing Info

Bizagi Modeler and Bizagi Studio are the products you can get for free. Bizagi Engine, on the other hand, is priced depending on the type of license you want to purchase:

  • User license- perpetual license for $800 per user license and $134 for maintenance
  • User license- for one year license (subscription) for $311 per user license per year and maintenance is included

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adidas Group, Lipigas, Petrobras, L'Oreal

Integrations

Bizagi integrates with the following business systems and applications:

  • MS SharePoint
  • Enterprise Content Management Solutions
  • SAP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bizagi brings process automation across the enterprise. It is used for business process management, legacy modernization, and low-code app development.

Company Email

Company's Address

Randall House, Chiltern Park, Chiltern Hill,
Chalfont St Peter, Buckinghamshire SL9 9FG
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 6.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Create any Communication Solutions
  • Cloud-Based Contact Center
  • Outbound Calls
  • SIP Softphone
  • Business Process Logic
  • Skills-Based Call Routing
  • Multilingual CallRoutng
  • Intelligent Queueing System
  • IVR Systems
  • Call Center Scheduling
  • Cloud-Based Data Integration
  • REST API
  • Real-Time Notifications
  • Helpdesk and CRM Integrations
  • Call Center Reporting and Analytics
  • Automatic 2-Way SMS Service
  • PremumVoIP Calls
  • International Numbers
  • Call Recording and PCI Compliance

Pricing Info

babelforce offers three SMB and enterprise pricing plans for users to choose. All the plans are available on a monthly subsciption basis, and the pricing varies depending on the features you want to include. Here are the details of each plan:

babelForYou

  • $29/User/Mo.
  • Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API.
  • Create process flows for integrated CRMs
  • Create process flows for integrated ticketing/case management
  • Define actions on any other API
  • Create automations with actions across pre-built integrations
  • Use events in calls and messaging to trigger actions
  • Use events in queues and IVR apps to trigger actions
  • Create self-defined events to trigger actions
  • Trigger SMS with info, links from any other app
  • Create 2-way SMS conversation workflows for agents
  • Create bulk SMS messaging flows
  • Dynamic queue experience based on conditions
  • IVR app and queue flow builder
  • Trigger email or other message from anywhere in a babelforce interaction flow
  • Skills-based routing
  • Availability-based routing
  • Attribute and status-based routing
  • Create queues with dynamic selections of employees
  • Cascade queues in any way to create overflows
  • Use previous interactions and data to select employees
  • Auto present employees with next call, message, task or any object in your other systems
  • Automatically route contact or lead follow-up to agent
  • Add connect request from website call-back or any other tool
  • Generate lists of connection requests from any web tool
  • Dynamically order and re-schedule calls based on data from any source
  • Allow employees to schedule next call-back or contact instantly
  • Create automated outbound campaigns compliant with local regulations
  • Dynamic triggering to record inbound calls
  • Enable compliant recording of outbound calls
  • Allow opt-out of call recording (local legal requirements)
  • Automated monitoring of live services and auto failure detection
  • Elastic resource allocation to handle any number of calls
  • Send calls from other providers via SIP to babelforce
  • Phone numbers for voice and SMS in almost any country in the world
  • Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
  • Register and verify existing external phone numbers for use in babelforce workflows
  • Add numbers and inbound carrier routes in any country
  • Fax-to-email, to ticket, to task
  • Connect your existing phone devices
  • Use separated LAN optimized for voice
  • Real-time dashboard for inbound and outbound interactions
  • Reports on agent activity and performance
  • Extract data into own data warehouse
  • Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
  • Metrics API and metrics widgets to embed real-time data in any web tool
  • Push data to create real-time use cases in any other system

babelFlex

  • $49/User/Mo.
  • Access to advanced capabilities and more control of infrastructure like recordings. This account also increases resources to cater for larger teams and even more automation.
  • Create process flows for integrated CRMs
  • Create process flows for integrated ticketing/case management
  • Define actions on any other API
  • Create automations with actions across pre-built integrations
  • Use events in calls and messaging to trigger actions
  • Use events in queues and IVR apps to trigger actions
  • Add custom data to contexts for triggering
  • Create self-defined events to trigger actions
  • Trigger SMS with info, links from any other app
  • Create 2-way SMS conversation workflows for agents
  • Create bulk SMS messaging flows
  • Dynamic queue experience based on conditions
  • IVR app and queue flow builder
  • Retrieve data from other source for use in IVR
  • Trigger action on other API from call flows
  • Trigger email or other message from anywhere in a babelforce interaction flow
  • Skills-based routing
  • Availability-based routing
  • Attribute and status-based routing
  • Create queues with dynamic selections of employees
  • Cascade queues in any way to create overflows
  • Use previous interactions and data to select employees
  • Auto present employees with next call, message, task or any object in your other systems
  • Automatically route contact or lead follow-up to agent
  • Add connect request from website call-back or any other tool
  • Generate lists of connection requests from any web tool
  • Dynamically order and re-schedule calls based on data from any source
  • Allow employees to schedule next call-back or contact instantly
  • Create automated outbound campaigns compliant with local regulations
  • Dynamic triggering to record inbound calls
  • Enable compliant recording of outbound calls
  • Allow opt-out of call recording (local legal requirements)
  • Stop and start recordings
  • Automated monitoring of live services and auto failure detection
  • Elastic resource allocation to handle any number of calls
  • Send calls from other providers via SIP to babelforce
  • Phone numbers for voice and SMS in almost any country in the world
  • Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
  • Register and verify existing external phone numbers for use in babelforce workflows
  • Add numbers and inbound carrier routes in any country
  • Add your own or custom carrier or carrier call plan for voice or SMS
  • Fax-to-email, to ticket, to task …
  • Connect your existing phone devices
  • Use separated LAN optimized for voice
  • Central config and management of phone devices: softphones and hardphones
  • Support to optimize voice quality in your networks
  • Real-time dashboard for inbound and outbound interactions
  • Multiple dashboards for teams, queues and specific configurations
  • Reports on agent activity and performance
  • Extract data into own data warehouse
  • Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
  • Metrics API and metrics widgets to embed real-time data in any web tool
  • Push data to create real-time use cases in any other system

babelEnterprise

  • $49/User/Mo.
  • Need to add global deployment or specific territories? Need to satisfy compliance and security requirements? Want to keep all your data out of the cloud – hybrid cloud/private? Or need to scale massively? Want to integrate into your platform?
  • Create process flows for integrated CRMs
  • Create process flows for integrated ticketing/case management
  • Define actions on any other API
  • Create automations with actions across pre-built integrations
  • Use events in calls and messaging to trigger actions
  • Use events in queues and IVR apps to trigger actions
  • Add custom data to contexts for triggering
  • Create self-defined events to trigger actions
  • Trigger SMS with info, links from any other app
  • Create 2-way SMS conversation workflows for agents
  • Create bulk SMS messaging flows
  • Dynamic queue experience based on conditions
  • IVR app and queue flow builder
  • Retrieve data from other source for use in IVR
  • Trigger action on other API from call flows
  • Trigger email or other message from anywhere in a babelforce interaction flow
  • Skills-based routing
  • Availability-based routing
  • Attribute and status-based routing
  • Create queues with dynamic selections of employees
  • Cascade queues in any way to create overflows
  • Use previous interactions and data to select employees
  • Auto present employees with next call, message, task or any object in your other
  • Automatically route contact or lead follow-up to agent
  • Add connect request from website call-back or any other tool
  • Generate lists of connection requests from any web tool
  • Dynamically order and re-schedule calls based on data from any source
  • Allow employees to schedule next call-back or contact instantly
  • Create automated outbound campaigns compliant with local regulations
  • Dynamic triggering to record inbound calls
  • Enable compliant recording of outbound calls
  • Allow opt-out of call recording (local legal requirements)
  • Stop and start recordings
  • Use own storage and/or keep recordings for longer periods
  • Meta data and recording control for special purposes: contract closure, financial services compliance
  • PCI compliant call recording
  • Automated monitoring of live services and auto failure detection
  • Elastic resource allocation to handle any number of calls
  • Send calls from other providers via SIP to babelforce
  • Multile terrritory deployment: APAC, EU/EMEA, USA, LATAM
  • Dedicated availability SLAs
  • Hybrid deployment (some data and services in private hosting)
  • Virtual private network – segregated services
  • Phone numbers for voice and SMS in almost any country in the world
  • Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported
  • Register and verify existing external phone numbers for use in babelforce workflows
  • Add numbers and inbound carrier routes in any country
  • Add your own or custom carrier or carrier call plan for voice or SMS
  • Fax-to-email, to ticket, to task …
  • Use speech recognition together with other automation: IVR and SMS
  • Connect your existing phone devices
  • Use separated LAN optimized for voice
  • Central config and management of phone devices: softphones and hardphones
  • Support to optimize voice quality in your networks
  • Use your existing PBX or ACD with SIP trunking
  • Add multiple SIP channels per user (for multi-device unified communications use cases)
  • Real-time dashboard for inbound and outbound interactions
  • Multiple dashboards for teams, queues and specific configurations
  • Reports on agent activity and performance
  • Extract data into own data warehouse
  • Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting
  • Metrics API and metrics widgets to embed real-time data in any web tool
  • Push data to create real-time use cases in any other system

For more information about babelforce’s enterprise pricing plan or if you want to request a quote for a more flexible package/plan that suits your business and integration needs, please contact the vendor.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Remix, SAPOTECH, Jobbers

Integrations

babelforce supports integration with the following popular CRM, helpdesk, and business tools:

  • Zendesk
  • ZOHO Desk
  • Freshdesk
  • ZOHO CRM
  • Salesforce
  • Sugar CRM
  • BPM Online
  • LnkedIn
  • bmc
  • HunSpot CRM
  • Pipedrive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful and flexible communications automation and global integration platform which helps businesses and companies build different types of cloud-based call center or contact center solutions that they can integrate with their business tools and processes to improve customer interactions and experiences.

Company Email

support@babelforce.com

Contact No.

Company's Address

babelforce
Straße der Pariser Kommune 12-16
Berlin, Germany 10243

bpm’online studio enterprise

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Business Process Management
  • Best Practices & Opportunity Management
  • Advanced Customization
  • Open Configuration
  • Visual Process Designer (WYSIWYG)
  • 360-degrees Customer Views
  • Lead Management
  • Lead Segmentation
  • Collaboration Suite
  • File Sharing & Omnichannel Communication
  • Case Management
  • Dashboard Analytics
  • On-Premise and In-Cloud Deployment
  • Extensive API
  • Synchronized Mobile APP
  • Field Sales App

Pricing Info

Bpm’online studio enterprise offers different enterprise pricing packages for the sales, marketing, and service module. You can also integrate all three modules into a single CRM bundle, calculate its price on the product’s official website, or get in touch with the vendor who will estimate it for you. There is also a great free trial available that you can use to try out all the key features of the software first. You can easily sign up for bpm’online studio enterprise free trial here.

Here are the details of all the available pricing plans:

Pricing for Sales Module

Team Package – $25/user/month (cloud)

  • Ideal for small and medium businesses with direct sales teams
  • Out-of-the-box process for opportunity management: from lead to contract

Commerce Package – $30/user/month (cloud)

  • Ideal for e-commerce
  • A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

  • Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
  • Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.

Pricing for Marketing Module

Active Contact Package

  • Cloud – $27 (1000 active contacts/month billed annually)
  • Active contact is a contact included in one or more campaigns within a 12-month period
  • Up to 365 emails per year can be sent to one active contact
  • Custom pricing with the purchase of 50,000+ active contacts

User License

  • Cloud – $50/user/month billed annually
  • On-site – $850 per license/lifetime
  • With the purchase of 1000 active contacts the first license is free

Pricing for Service Module

Customer Center Package

  • Cloud – $35/user/month
  • On-site – $600 per user
  • Ideal for companies looking to automate helpdesk and contact center operations
  • A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

  • Cloud – $50/user/month
  • On-site – $850 per user
  • Ideal for medium and large businesses struggling to automate internal and external service processes, including ITIL processes.
  • Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

L'Oreal, Schneider Electric, BAYER, Heinz

Integrations

The system can be integrated with virtually any third-party application as it provides open configuration and extensive API to allow for any customization required for your business. The company has an extensive experience with integrating with different systems during project implementation (accounting, legal, ERP, social listening tools etc.), as well as a number of out-of-the-box integrations, which include, but are not limited to: Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill, etc.

Bpm’online studio enterprise offers email synchronization via IMAP and Exchange protocols, and simplified synchronization of MS Exchange and Gmail contacts and calendars. Automatic integration with Google services enables the user to instantly start working with their contacts, emails, and calendar. The administrator can also set up user or group rights to import / export contacts.

The software is seamlessly integrated with SmartCloud Connect, which integrates your Microsoft Outlook window right into bpm’online. You can also use SmartCloud Connect to work with opportunities, activities, leads, contacts, and accounts without logging into bpm’online.

What is more, the service allows leveraging social media integration capabilities to enrich customer profiles with additional data from social media as well as collaborate with customers in social networks. The system can be integrated with various online communities, forums, etc. with open APIs.

Office productivity package integration includes reports in MS Word / PDF, data import from MS Excel.

Bpm’online studio enterprise also offers phone integration, including intelligent routing, voice over IP, scheduled callback and SMS. Integration with the social listening tools, ERP systems, platforms for data integration and business analytics is also available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bpm'online studio enterprise is a complete BPM suite that allows companies to test, improve, and stay in control of their operations and adjust those to the modifying business environment.

Company Email

info@bpmonline.com

Contact No.

Company's Address

280 Summer St., 6th floor
Boston, Massachusetts
USA

It may not always be enough to simply compare Bizagi and babelforce with one another. Even though specific tools, pricing plans and customer comments are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards won by each product. Frequently a less known product may turn out to be a good choice that was distinguished with SaaS awards such as our Supreme Software Award which proves that in spite of limited market popularity it’s a significant contender to the software that rule the market.

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