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Compare Bitly vs HelpCrunch

What is better Bitly or HelpCrunch? If you need a competent Marketing Software product for your company you should remember to compare several solutions. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below.

You will also get a good idea how each product functions. For instance, on this page you can see Bitly’s overall score of 8.5 and compare it against HelpCrunch’s score of 8.7; or Bitly’s user satisfaction level at 100% versus HelpCrunch’s 100% satisfaction score. The assessment can help you spot the strengths and weaknesses of each application, and choose which suits you requirements better. On top of the robust features, the solution that’s simple to grasp and use is always the better choice.

If you want to quickly find the optimal Social Media Monitoring Software according to our review team we advise you examine one of these solutions: HubSpot Marketing, Zoho Social, SharpSpring.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Shorten and brand the 
links you share
  • Track individual link analytics
  • Gather audience intelligence
  • Measure campaign performance in one location
  • Collect insights on your performance
  • Optimize your marketing efforts
  • Give context to the click

Pricing Info

Bitly is a free application. An enterprise pricing version is nevertheless available for small and medium businesses and large enterprises.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pepsi, Dunkin Donuts, Samsung, The Wall Street Journal

Integrations

Bitly integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Oktopost
  • Gleam
  • Percolate
  • FluidSurvey
  • CoSchedule
  • Klipfolio
  • Salesforce
  • WordPress
  • DevX
  • SocialOomph
  • Social Sprout
  • Adobe
  • TweetDeck
  • Sprinklr
  • Simple Measured
  • Spredfast
  • Dynamic Signal
  • Hubspot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bitly is a simple online service that lets you easily save and share your favorite links from around the internet via multiple channels.

Company Email

support@bitly.com

Contact No.

Company's Address

139 5th Avenue, 5th Floor
New York, NY 10010
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Email Automation
  • Help Desk
  • Ticketing
  • Real-Time Messaging
  • Customer Engagement
  • Customer Conversion
  • Personalized Email Marketing Campaigns
  • Multi-Channel Customer Communication
  • Dashboard
  • Unlimited Conversations, Contacts, and Leads
  • Visitor Targeting
  • Proactive Engagement
  • Chat Ratings
  • Analytics and Reporting
  • Visitor Profiles
  • Personal, Contact, Behavioral Data
  • Workload Distribution
  • Customer Satisfaction Levels
  • Offline Mode
  • Free Chat and Email Support
  • Customer Onboarding Campaign
  • Triggered Auto Messages
  • Customer Data and Actions Tracking
  • Default and Custom Filters
  • Precise Targeting
  • Selective Feedback Collection
  • Product Upsell and Cross-Sell
  • Promo Campaigns
  • Time-Limited Offers
  • Mailbox Forwarding

Pricing Info

HelpCrunch has an easy-to-scale business model with agent-based pricing. The software has a 14-day free trial so you can explore its features and functionality free of charge. You may also use the app’s completely free plan. Here are the pricing details of HelpCrunch:

Live Chat

Free – $0

  • 1 Agent
  • 1 Chat Auto Message
  • Basic Settings and Customization
  • 30-day Chat History
  • 500 Contacts
  • 1 Domain/App
  • Low Priority Live Chat Support

Basic – $9/month billed annually

  • $12/agent/month billed monthly
  • 1 Agent
  • 3 Chat Auto Messages
  • Full Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $17/month billed annually

Billed annually:

  • 1 agent – $17/month
  • 2 agents – $32/month or $16/agent/month
  • 3 agents – $45/month or $15/agent/month
  • 5 agents – $70/month or $14/agent/month
  • 7 agents – $91/month or $13/agent/month
  • 10 agents – $120/month or $12/agent/month

Billed monthly:

  • 1 agent – $21/month
  • 2 agents – $40/month or $20/agent/month
  • 3 agents – $57/month or $19/agent/month
  • 5 agents – $90/month or $18/agent/month
  • 7 agents – $119/month or $17/agent/month
  • 10 agents – $160/month or $160/agent/month

Features:

  • Up to 10 Agents
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Unlimited Chat History
  • Unlimited Contacts
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Custom/Enterprise Plan – By quote

Live Chat & Emails

In addition to the live chat features, these plans include email automation.

Basic – $19/month billed annually

  • $25/month billed monthly
  • 1 Agent
  • 3 Email Auto Messages
  • Up to 5,000 Emails
  • 3 Chat Auto Messages
  • Full Chat Customization
  • 1 Domain/App
  • Personal Onboarding Assistant

Premium – $68/month billed annually

Billed annually:

  • 2 agents – $68/month or $34/agent/month
  • 3 agents – $99/month or $33/agent/month
  • 5 agents – $160/month or $32/agent/month
  • 7 agents – $217/month or $31/agent/month
  • 10 agents – $300/month or $30/agent/month

Billed monthly:

  • 2 agents – $84/month or $42/agent/month
  • 3 agents – $120/month or $40/agent/month
  • 5 agents – $195/month or $39/agent/month
  • 7 agents – $266/month or $38/agent/month
  • 10 agents – $360/month or $36/agent/month

Features:

  • 2-10 Agents
  • Unlimited Email Auto Messages
  • Up to 500,000 Emails
  • Unlimited Chat Auto Messages
  • Advanced Chat Customization
  • Up to 10 Domains/Apps
  • Personal Onboarding Assistant
  • Chat Widget Unbranding

Enterprise – By quote

  • More than 10 agents
  • All Premium features
  • More than 500,000 emails
  • More than 10 domains/apps

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SE Ranking, StatCounter, Snovio

Integrations

HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:

  • FB Messenger
  • Facebook
  • Twitter
  • Google+
  • WhatsApp
  • Viber
  • Telegram
  • Skype
  • Slack
  • WordPress
  • Magento
  • Google Tag Manager
  • Google Analytics
  • Shopify
  • Tumblr
  • Squarespace
  • PrestaShop
  • Jimdo
  • 3dcart
  • SpaceCraft
  • OpenCart
  • Big Cartel
  • Fluid App
  • Drupal
  • Joomla
  • Zapier
  • Salesforce
  • Zendesk
  • Zoho
  • Mixpanel
  • Segment
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.

Company Email

info@helpcrunch.com

Contact No.

Company's Address

HelpCrunch
600 California St, San Francisco
CA 94108
USA

If you are still having doubts about which service will work best in your case it might be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each app is and how big is its online presence.For example, if you analyze Bitly LinkedIn page you’ll learn that they are followed by 9404 users. In case of HelpCrunch the volume of followers on their LinkedIn page is 107.

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