MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Birdeye vs xSellco Feedback

What is better Birdeye or xSellco Feedback? There is a wide range of Customer Experience Management Software products in the market today. The simplest way to find out which product fits your needs best is to evaluate them side by side. For example, here you can assess Birdeye and xSellco Feedback for their overall score (8.8 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. N/A%, respectively).

You can even examine their capabilities and pricing terms along with other valuable data below. When matching products make sure to examine their related features and mark their distinctive elements to have a clearer picture of both deals. Likewise, keep in mind to check secondary issues like security, backup, intuitiveness, and customer support.

People who are pressed for time or would like to get a Reputation Management Software recommendation from our team may want to examine these top choices for the current year: Yotpo, Qualtrics CX, Hootsuite.

NOAWARDS
YET

SmartScore™

8.8

User Satisfaction

N/A

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • online presence
  • Review monitoring
  • Review generation
  • Review management
  • Review marketing
  • Customer surveys
  • Social listening
  • Social ticketing
  • Business insight
  • Competitor analysis

Pricing Info

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Integrations

No information available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Birdeye is a reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine.

Company Email

Contact No.

Company's Address

2479 E. Bayshore Rd, Suite 100
Palo Alto, CA 94303
USA

Popular Birdeye Alternatives

NOAWARDS
YET

SmartScore™

9.0

User Satisfaction

N/A

Pricing:

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automated feedback requests for all web channels
  • Multichannel feedback tool
  • Google Seller ratings for your search results
  • Full compliance with marketplaces’ feedback policies
  • Intelligent targeting of products that sell well
  • Blacklisting customers with negative feedback history
  • Sending feedback requests only to on-time deliveries
  • Integration with Xsellco Helpdesk
  • Intelligent timing of request delivery
  • Customized emails
  • SmartTags and personalized requests
  • A/B testing
  • Follow Up emails
  • Attachments
  • Rewards for returning customers
  • Measuring performance and reporting
  • Star Scores
  • Positive feedback ratings
  • Fast reactions to negative feedback

Pricing Info

xSellco Feedback offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-day trial, and examine its features in advance. Here are the details of each plan:

Basic Plan – $49/month (billed annually)

  • 5,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email

Professional Plan – $99/month (billed annually)

  • 25,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone

Premium Plan – $199/month (billed annually)

  • 60,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone, live chat

Integrations

xSellco Feedback integrates with the following business systems and applications:

  • Amazon
  • eBay
  • Trustpilot
  • Xsellco Helpdesk

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MicksGarage, Suzuki, Shark, Lighting Supply Group

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

xSellco Feedback is part of xSellco sales productivity suite and is in charge of timely feedback solicitation from the most satisfied customers. It uses an automated system that targets satisfied customers for reviews. It also distinguishes good and bad reviews, so you can immediately prioritize which one to act on first.

Company Email

support@xsellco.com

Contact No.

Company's Address

280 Madison Avenue #912 - 9th Floor
New York, NY 10016
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.4

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Zendesk Comparisons

Name
Comparision

If you continue having doubts about which app will work best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular each solution is and how large is its online presence. For example Birdeye Twitter account has currently 4029 followers. At the same time xSellco Feedback Twitter is followed by 2349 people.

Page last modified