Compare Birdeye vs. Satsum

When comparing Birdeye and Satsum, you can actually see which Customer Experience Management Software product is the more effective option. This guarantees that your organization can get the most productive and efficient application. You can examine the specifics, for example available tools, pricing, plans offered by each vendor, offer conditions, and more We also let you check their overall scores to know which one appears to be more beneficial for your firm. Birdeye has 8.8 points for overall quality and N/A% rating for user satisfaction; while Satsum has 5.9 points for overall quality and 89% for user satisfaction. Likewise, you can also assess which vendor is more reliable by sending an email request to both and check which one replies sooner. We did our best to prepare reviews of all popular Reputation Management Software solutions offered on the market, but among them these three caught our special attention: Qualtrics CX, BrandYourself, Yotpo.
Comparison

Birdeye

VS

Satsum

VS

Birdeye screenshot Satsum screenshot
Pricing Details

Score

Our Score

8.8 ?

Our Score

5.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

89% ?

Pricing

Pricing

by quote

$45

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Birdeye is a reliable reputation management and customer experience software designed to help businesses transform their customers into powerful marketing engine.
Satsum is a Customer Experience Management software that is designed to help businesses to increase customer loyalty and referrals.
Useful Links
Vendor's Address

Vendor's Address

2479 E. Bayshore Rd, Suite 100
Palo Alto, CA 94303
USA
Vendor Email

Vendor Email

info@satsum.com
Available Devices

Available Devices

Android
iPhone/iPad
Web-based
Windows
Web-based
Pricing Details

Pricing Details

Learn more about Birdeye pricing Learn more about Satsum pricing
Popular Customers

Popular Customers

Nitro Digital, Intercontinetal Hotels Group, Sooqini
Features

Features

Birdeye FEATURES

  • online presence
  • Review monitoring
  • Review generation
  • Review management
  • Review marketing
  • Customer surveys
  • Social listening
  • Social ticketing
  • Business insight
  • Competitor analysis

Satsum FEATURES

  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Live Support
Training
Available Plans

Available Plans

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact Satsum.com in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations
Available Integrations

Available Integrations

No information available.

Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress
Contact Phone

Contact Phone

+1-888-886-0346
Languages

Languages

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Experience Management Software will manate to cater to all the needs of a specific team. Though key functionalities of Birdeye and Satsum are important you should also thoroughly analyze the integrations provided by a given service. Very often your team will already be working with other types of B2B software in your company and it’s always more beneficial to go with products that integrate well with each other. If you do that you will be able to ensure a reliable exchange of information between your teams and software used, which can considerably reduce time wasted on migrating between one solution and the next.