Compare Birdeye vs. Qualtrics CX

Different firms require different types of Customer Experience Management Software. To learn which one meets your needs, consider evaluating various options feature by feature an taking into consideration their conditions and pricing. Similarly, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system. The results are: Birdeye (8.8) vs. Qualtrics (8.8) for overall quality and efficiency; Birdeye (N/A%) vs. Qualtrics (82%) for user satisfaction rating. Examine their high and weak points and see which software is a better option for your company. An effective, simple tip is to write the advantages and disadvantages of both services side by side and check which app has more benefits. As of now, the leading solutions in our Reputation Management Software category are: Yotpo, Hootsuite, BrandYourself.
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Birdeye

VS

Qualtrics CX

VS

Birdeye screenshot Qualtrics CX screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

9.1 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Pricing

Pricing

by quote

By quote

Pricing Type

Pricing Type

Quote-based Annual Subscription | Quote-based
Full Review

Full Review

General Description

General Description

Birdeye is a reliable reputation management and customer experience software designed to help businesses transform their customers into powerful marketing engine.
Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.
Quick Links
Available Support

Available Support

Phone Live Support
Phone Live Support
Ticket Training
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Vendor Email

Vendor Email

support@qualtrics.com
Pricing Details

Pricing Details

Learn more about Birdeye pricing Learn more about Qualtrics CX pricing
Phone Number

Phone Number

+1-888-886-0346 +1 800 340 9194
Available Features

Available Features

Birdeye FEATURES

  • online presence
  • Review monitoring
  • Review generation
  • Review management
  • Review marketing
  • Customer surveys
  • Social listening
  • Social ticketing
  • Business insight
  • Competitor analysis

Qualtrics CX FEATURES

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning
Devices Supported

Devices Supported

Android
iPhone/iPad
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

No information available.

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
Popular Customers

Popular Customers

Yamaha, Allianz, jetBlue
Company's Address

Company's Address

2479 E. Bayshore Rd, Suite 100
Palo Alto, CA 94303
USA
2250 N. University Pkwy,
48-C, Provo, 84604
USA
Cost Details

Cost Details

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Available Languages

Available Languages

English English, Chinese, German, Japanese, Spanish, French
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which app will work best in your case it might be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular every solution is and how big is its online presence. For example Birdeye Twitter account has currently 4029 followers. At the same time Qualtrics Twitter is followed by 18564 users.