MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare BioXM vs eXo Platform

What is better BioXM or eXo Platform? You can use our scoring system to give you a general idea which Knowledge Management Software product is more suitable for your company. For overall product quality, BioXM attained 7.6 points, while eXo Platform earned 8.6 points. At the same time, for user satisfaction, BioXM scored N/A%, while eXo Platform scored 99%.

Specifics of their characteristics, tools, supported platforms, customer service, plus more are given below to provide you with a more accurate comparison. Don’t forget to get only the features your business requires to avoid wasting resources for functions that you won’t be using.

In case you you have to quickly decide on the more reliable Knowledge Management Software according to our review team we suggest you examine one of these solutions: ServiceNow Knowledge Management, Remedy Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Personalized user interfaces
  • Flexible access
  • Fully customizable
  • Turn knowledge into asset
  • Leverage multiple perspectives
  • Reveal hidden relationships
  • Connect all source of information
  • Ensure future agility
  • Create browser-based web apps

Pricing Info

BioXM doesn’t reveal its enterprise pricing details. Contact the vendor for in-depth pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CIRO+, DSM, Boehringer Ingelheim

Integrations

No information available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-in-one knowledge management software designed to facilitate better integrated, evidence-based research and development for clinical research, biomarker discovery, drug discovery, health informatics, agriculture, genome analysis, synthetic biology, and brain science.

Company Email

info@biomax.com

Contact No.

Company's Address

Biomax Informatics AG
Robert-Koch-Str. 2
82152 Planegg
Germany

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Social Network
  • Collaboration tools
  • Content Management and Distribution
  • Dashboards
  • Calendars
  • Task Management and Scheduling
  • Built to Localize
  • Mobile
  • Integration and Extensibility
  • Enterprise Portal
  • Cloud-Ready

Pricing Info

eXo Platform offers 3 pricing plans:

Professional Plan – Starting from $6/user/month

  • Up to 200 users
  • Hosted
  • User help desk – Web (business hours)
  • Access to all features
  • Back-office administration

Enterprise Plan – Starting from $27,500/year

  • Up to 1000 users
  • Hosted or on premise
  • User help desk – Web (business hours)
  • Technical support Standard – Web (business hours)
  • Access to all features
  • Back-office administration
  • Connectors & Custom integration

Enterprise Plus Plan – Starting from $50,000/year

  • Unlimited users
  • Hosted or on premise
  • User help desk – Web (business hours)
  • Technical support Standard or Premium – Web & Phone (up to 24/7)
  • Access to all features
  • Back-office administration
  • Connectors & Custom integration
  • High-availability deployment

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Lufthansa, NATO, Togo, Apria

Integrations

eXo Platform integrates with your enterprise directory (Active Directory, Open LDAP). It also works with your single sign-on system with support of CAS, JOSSO, OpenSSO and SAML.

eXo Platform is built using open standards such as Java EE, WEBDAV, CalDAV, JCR and CMIS to maximize its interoperability.

Add-ons and integrations with many third party apps and business systems, include:

  • Box
  • JasperSoft
  • Google Drive
  • SightCall
  • BonitaSoft
  • DropBox
  • Alfresco
  • Nuxeo
  • Sharepoint
  • MS Exchange
  • Bonita BPM
  • Facebook
  • LinkedIn
  • Twitter
  • Google+
  • Youtube
  • Vimeo
  • Dailymotion
  • Slideshare
  • Flickr
  • Salesforce
  • Apache Sirona
  • PagesJaunes.fr

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

eXo Platform is an excellent open source social networking solution that is also built as a collaboration tool.

Company Email

Contact No.

Company's Address

51 Federal St. Suite 305
San Francisco, CA, 94107
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

You don’t want only a wide array of functionalities and scalable pricing from a well-known Knowledge Management Software. Almost as essential as main features is a top-notch customer support. You want to guarantee that if you have any questions about BioXM or eXo Platform, or you run into a problem, or maybe you’ll want to request a specific update or feature useful to your company you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can enjoy individual training or at least an FAQ you can use.

Page last modified