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Compare BigSIS vs. Zendesk

Purchasing the proper CRM Software product is as straightforward as evaluating the strong and low functionalities and terms offered by BigSIS and Zendesk. Here you can also match their total scores: 8.0 for BigSIS vs. 9.7 for Zendesk. Or you can check their general user satisfaction rating, 99% for BigSIS vs. 98% for Zendesk. We suggest that you take some time to examine their unique features and determine which one is the better choice for your company. Moreover. keep in mind to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global company or a mobile app to help you work away from your office. We are aware that not all people have the time to scrutinize dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Online CRM Software category are: Freshsales, Salesforce CRM, HubSpot CRM.
Compare

BigSIS

VS

Zendesk

VS

BigSIS screenshot Zendesk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

98% ?

Pricing

Pricing

$199

$5

Pricing Model

Pricing Model

Monthly payment Free | Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

A modern and flexible Student Information System (SIS) made up of various integrated “modules.” This allows you to decide which modules you want to use.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Quick Links
Pricing Details

Pricing Details

Learn more about BigSIS pricing Learn more about Zendesk pricing
Contact Address

Contact Address

BigSIS
311 Mapleton Ave, Suites 221a & 221b
Boulder, CO 80304
USA
989 Market Street Suite 300
San Francisco, CA 94103
USA
Contact Email

Contact Email

sales@bigsis.com support@zendesk.com
Pricing Info

Pricing Info

BigSIS offers the following basic and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Core – $199/month

  • All Contacts & Common Features
  • Student Management
  • End-of-Semester Reports & Grades
  • Attendance & Truancy Management

Core+ – $299/month

  • All Core Features
  • Leads Management with Tasks
  • Back to School Forms
  • Volunteer Management
  • Calendars & Events
  • DocumentCenter
  • Integrated Email

Comprehensive – $499/month

  • All Core+ Features
  • Donations & Fundraising
  • Online Applications
  • Online Contracts
  • Lead Reporting
  • Gradebook
  • Mail Merge
  • Authorize.net Payments

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Contact Phone

Contact Phone

844-424-4747 +1-888-670-4887
Prominent Clients

Prominent Clients

The Park School of Baltimore, Lake Champlain Waldorf School Vodafone, GILT, Shopify, Groupon, Gov. UK
Integrations

Integrations

BigSIS integrates with the following business systems and applications:

  • School Messenger
  • MailChimp
  • Authorize.net

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Features

Features

BigSIS FEATURES

  • Student Management
  • End-of-Semester Reports & Grades
  • Attendance & Truancy Management
  • Leads Management with Tasks
  • Back to School Forms
  • Volunteer Management
  • Calendars & Events
  • DocumentCenter
  • Integrated Email
  • Donations & Fundraising
  • Online Applications
  • Online Contracts
  • Lead Reporting
  • Gradebook
  • Mail Merge
  • Authorize.net Payments

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You don’t want exclusively a wide array of features and adjustable pricing packages from a well-known CRM Software. Almost as significant as main features is a top-notch customer support. You want to ensure that when you have any questions about BigSIS or Zendesk, or you run into a problem, or perhaps you’ll want to ask for a specific revision or feature useful to your business you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can profit from individual training or at least a knowledge base you can use.