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Compare BeAnywhere Support Express vs RumbleTalk

What is better BeAnywhere Support Express or RumbleTalk? If you’re getting a tough time choosing the right Help Desk Software product for your needs, it’s a good idea to compare the available software and discover which solution offers more advantages. In particular, here you can review BeAnywhere Support Express (overall score: 7.2; user rating: 77%) vs. RumbleTalk (overall score: 7.1; user rating: 100%) for their overall performance.

You can even see which one provides more features that you need or which has better pricing plans for your current budget. Working with a clear table to evaluate their features will significantly improve the possibility of obtaining the appropriate product for your company. Look closely at other factors of the software for example if it’s easy to use, adaptability, scalability, and pricing terms.

In case you you need to quickly find the top Help Desk Software according to our review team we suggest you examine these solutions: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 77%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • One Click
  • Firewall Friendly
  • Multiple Connection Methods
  • Compatibility with any Java-enabled device
  • Compatible with Windows, OS, iOS, and Android
  • No Administrative privileges Required
  • Multi-Session Handling
  • Windows UA Compatible
  • Advanced Remote Desktop
  • Auto Scale, Auto Scroll and Full Screen
  • Service Monitoring
  • Session Recording
  • Tailor your support
  • Groups and Departments
  • Advanced Computer Management
  • Instant Notifications
  • Exclusive Link
  • Website integration
  • Admin Area Mobile
  • FREE Remote Monitoring
  • Multi-Monitor Navigation
  • Blank Remote Screen
  • Block remote keyboard and mouse
  • Laser Pointer
  • Powerful system shell
  • File Transfer
  • Detailed System Information Module
  • Port Forwarding
  • Reboot and Reconnect with autologon
  • Install as a server
  • Compatible with Windows TS/RDP
  • Integrated VoIP conference
  • Collaborative sessions with multiple technicians
  • Share your screen with clients
  • Pause or transfer sessions
  • Run the console from a Terminal Server
  • TCP Direct Mode
  • Save time with keyboard shortcuts
  • Wake-on Lan
  • End-User Module

Pricing Info

Business can avail of BeAnywhere Support Express in 4 different bundles.

Free

  • 1 Tech
  • Forever Free
  • No Unattended Support
  • 5 Sessions a day
  • Mail Support

Lite ($29/month)

  • 1 Tech
  • Unlimited Sessions
  • No Unattended Support
  • Free Updates
  • Full Support

Business ($79/month)

  • 3 Techs
  • 100 Agents per lic.
  • 5 RMM Lite Licenses
  • Collaborative Sessions
  • Port Forwarding

Corporate ($599/12 months)

  • 1 Tech
  • 300 Agents per lic.
  • 10 RMM Lite Licenses
  • Premium Features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tech CL, POS Informatics, Softideia, Solunet

Integrations

BeAnywhere Support Express supports the following integrations:

  • BeAnywhere inSight
  • BitDefender

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The best-in-class remote solution available on the market offering the industry's fastest protocol

Company Email

contact@beanywhere.com

Contact No.

Company's Address

Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat design using CSS
  • Chat archive
  • Definition of rolls and moderators
  • Spam filtering
  • Channel security
  • Single message deletion
  • Offline mode
  • Theme gallery
  • Supports PC, mobile and tablets
  • Multilanguage support
  • Facebook and Twitter login

Pricing Info

RumbleTalk offers a 7-day free trial and three packages:

Starter plan: $19/month (save 26% on annual billing)

  • 50 chatters
  • 1 chat
  • Unlimited bandwidth

Basic plan: $39/month (save 36% on annual billing)

  • 150 chatters
  • 3 chats
  • Unlimited bandwidth

Master plan: $67/month (save 27% on annual billing)

  • 250 chatters
  • 8 chats
  • Unlimited bandwidth

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony Music, The Salvation Army, Seattle Pacific University, Georgetown University

Integrations

RumbleTalk supports the following integrations:

  • Wordpress
  • Joomla
  • Wix
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RumbleTalk is an innovative social engagement platform for websites events and offline events.

Company Email

support@rumbletalk.com

Contact No.

Company's Address

RumbleTalk Ltd, Address: Har Hazofim 18/1, Rehovot, Israel

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

If you continue having second thoughts about which app will be best for your business it might be a sound idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular every solution is and how large is its online presence. For example, in case of Facebook BeAnywhere Support Express has 4443 likes on their official profile while RumbleTalk profile is liked by 73009 users.

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