MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Banckle Live Chat vs SurveyExpression

What is better Banckle Live Chat or SurveyExpression? Reviewing products for the top Customer Support Software doesn't have to be complicated. On our review platform, we enable you to match Banckle Live Chat and SurveyExpression and promptly see their distinct features. We allow you to take a look at their features, supported devices, level of support, pricing rates, terms, and much more.

You may also examine their overall score (6.5 for Banckle Live Chat vs. 7.4 for SurveyExpression) and overall customer satisfaction level (94% for Banckle Live Chat vs. 100% for SurveyExpression). Take your time and examine your leading alternatives and see which one is best for your company. You should also check the vendor’s background; can you count on them and will they still be around in a few years time?

People who want to save some time or could use a Customer Support Software advice from our team may want to take a look at these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • On-Demand Live Chat in cloud
  • No installation needed
  • Integrated Visitor Tracking, Engaging and Retaining
  • Supports multiple sites, departments and operators
  • Allows sending canned messages
  • Fully customizable and advanced administrative control
  • Share files even as large as 2GB
  • Built-in productivity boosting toolset, Customizable widgets
  • SSL encrypted live chat
  • Smart customer queuing
  • Proactive invitation, Offline messages
  • Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
  • Live customer support using mobile iPhone, iPad and Android apps
  • Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
  • No limitation of using the web interface all the time
  • Visitor monitoring and tracking
  • Real-time Visitor Monitoring
  • Better monitoring of website traffic sources
  • Easy access of visitors’ demographical information
  • Live discussion history
  • Faster tracking of visitor footprints
  • Better reporting and analysis
  • Interactive reporting
  • Increased productivity
  • Feature-rich co-browsing experience
  • Rich audio and visual notifications
  • Better supervision and multi-tasking
  • Offline messaging access
  • Personalized logo and label
  • Improved usability
  • Remote accessibility and refined user experience
  • Platform independence
  • Reliability and support
  • 99.9% uptime guaranteed
  • Prompt technical support
  • Community feedback forum
  • Diverse marketplace support

Pricing Info

Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.

For a 2-year term, you get 30% off the regular price:

  • Startup ($49/month): 60 Conversations
  • Startup Plus ($69/month): 100 Conversations
  • Business ($139/month): 210 Conversations
  • Small Enterprise ($349/month): 550 Conversations
  • Enterprise ($699/month): 1200 Conversations
  • Enterprise Plus ($11049/month): 2000 Conversations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CharismaStudios, Dellario Group, US Department of Energy

Integrations

  • Banckle.Meeting
  • Banckle.CRM
  • Banckle.Helpdesk
  • RTL Support
  • XMPP Client
  • Chat Targeting
  • Co-Browsing
  • Google Analytics
  • Request Routing
  • Freshdesk
  • Highrise
  • Satisfaction Survey
  • Fluid Survey
  • Sitefinity
  • WHMCS
  • Salesforce
  • Firefox
  • Prestashop
  • Squarespace
  • Desk
  • Zendesk
  • Android
  • WordPress
  • Shopify
  • Apple iPad
  • Apple iPhone
  • Magento
  • Blogger
  • Interspire Shopping Cart
  • Dolphin
  • Tumblr
  • DotNetNuke
  • CMSMS
  • PHPBB
  • Joomla
  • Moodle
  • Drupal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Allows you to talk to customers in real time, including potential customers, giving the best service while improving sales.

Company Email

support@banckle.com

Contact No.

Company's Address

Aspose Pty Ltd,
Suite 163, 79 Longueville
Road, Lane Cove, NSW 2066,
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $300

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited surveys
  • Unlimited questions
  • Easy-to-use survey editor
  • Professional reports
  • Ad-free surveys
  • Print reports to PDF
  • Survey library
  • Survey folders
  • Hidden fields
  • Advanced question types
  • 200 responses/survey
  • Data export
  • Page skip logic
  • Email notifications
  • Customizable look and feel

Pricing Info

SurveyExpression offers three accounts:

Free Account

  • 200 responses/survey
  • Ad-free surveys
  • Advanced question types
  • Easy-to-use survey editor
  • Hidden fields
  • Print reports to PDF
  • Professional reports
  • Single user account
  • Survey folders
  • Survey library
  • Unlimited questions
  • Unlimited surveys

Corporate Account ($300/year)

  • All features of free account +
  • 50,000 email invitations/month
  • Cross-tab reports
  • Customizable look and feel
  • Data export
  • Email notifications
  • Multi-users (maximum 100)
  • Page skip logic
  • Priority email and phone support
  • Remove all our branding from survey page
  • Report filtering
  • Report sharing

Dedicated Account ($2,400/year)

  • All features of corporate account +
  • 100,000 email invitations/month
  • Custom domain
  • Dedicated account manager
  • White label

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SurveyExpression helps users design smart and beautiful online surveys using its web interface. Advanced features are just a click away.

Company Email

office@surveyexpression.com

Contact No.

Company's Address

Bd. Decebal, Nr. 25-29, Olympia Tower, Etaj 10, Sector 3, Bucharest, Romania, postal code 030964

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You should pay attention to the fact that even though both Banckle Live Chat and SurveyExpression may provide an outstanding array of features every software might be created for a different company size. If you are comparing features you should give some attention to a company size they are aimed at. Some features may scale up efficiently for large enterprises but if you have a small or mid-sized business it’s frequently better to stay away from paying for complex features that you might never have a chance to use.

Page last modified