MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Banckle Live Chat vs Drift

What is better Banckle Live Chat or Drift? When you compare Banckle Live Chat and Drift, it is simple to see which Customer Support Software product is the more suitable alternative. This ensures that your business will be able to choose most productive and efficient application. You can check the details, like available tools, costs, plans offered by each vendor, offer conditions, etc.

We also let you evaluate their all round scores to know which one appears to be better. Banckle Live Chat has 6.5 points for overall quality and 94% rating for user satisfaction; while Drift has 8.9 points for overall quality and 100% for user satisfaction. You can also assess which software business is more dependable by sending an email inquiry to both vendors and check which one replies faster.

In the event you would like to quickly find the more reliable Customer Support Software according to our experts we advise you check out these solutions: Freshdesk, Salesforce Essentials, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • On-Demand Live Chat in cloud
  • No installation needed
  • Integrated Visitor Tracking, Engaging and Retaining
  • Supports multiple sites, departments and operators
  • Allows sending canned messages
  • Fully customizable and advanced administrative control
  • Share files even as large as 2GB
  • Built-in productivity boosting toolset, Customizable widgets
  • SSL encrypted live chat
  • Smart customer queuing
  • Proactive invitation, Offline messages
  • Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
  • Live customer support using mobile iPhone, iPad and Android apps
  • Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
  • No limitation of using the web interface all the time
  • Visitor monitoring and tracking
  • Real-time Visitor Monitoring
  • Better monitoring of website traffic sources
  • Easy access of visitors’ demographical information
  • Live discussion history
  • Faster tracking of visitor footprints
  • Better reporting and analysis
  • Interactive reporting
  • Increased productivity
  • Feature-rich co-browsing experience
  • Rich audio and visual notifications
  • Better supervision and multi-tasking
  • Offline messaging access
  • Personalized logo and label
  • Improved usability
  • Remote accessibility and refined user experience
  • Platform independence
  • Reliability and support
  • 99.9% uptime guaranteed
  • Prompt technical support
  • Community feedback forum
  • Diverse marketplace support

Pricing Info

Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.

For a 2-year term, you get 30% off the regular price:

  • Startup ($49/month): 60 Conversations
  • Startup Plus ($69/month): 100 Conversations
  • Business ($139/month): 210 Conversations
  • Small Enterprise ($349/month): 550 Conversations
  • Enterprise ($699/month): 1200 Conversations
  • Enterprise Plus ($11049/month): 2000 Conversations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CharismaStudios, Dellario Group, US Department of Energy

Integrations

  • Banckle.Meeting
  • Banckle.CRM
  • Banckle.Helpdesk
  • RTL Support
  • XMPP Client
  • Chat Targeting
  • Co-Browsing
  • Google Analytics
  • Request Routing
  • Freshdesk
  • Highrise
  • Satisfaction Survey
  • Fluid Survey
  • Sitefinity
  • WHMCS
  • Salesforce
  • Firefox
  • Prestashop
  • Squarespace
  • Desk
  • Zendesk
  • Android
  • WordPress
  • Shopify
  • Apple iPad
  • Apple iPhone
  • Magento
  • Blogger
  • Interspire Shopping Cart
  • Dolphin
  • Tumblr
  • DotNetNuke
  • CMSMS
  • PHPBB
  • Joomla
  • Moodle
  • Drupal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Allows you to talk to customers in real time, including potential customers, giving the best service while improving sales.

Company Email

support@banckle.com

Contact No.

Company's Address

Aspose Pty Ltd,
Suite 163, 79 Longueville
Road, Lane Cove, NSW 2066,
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Enriched Data
  • Saved Replies
  • Book Meetings
  • Email Fallback
  • Chat Targeting
  • Activity History
  • Rep Profiles
  • Agent Status
  • Live View
  • Follow Contacts
  • Dynamic Routing
  • Smart Notifications
  • Lead Bot
  • Knowledge Bot
  • Advanced Targeting
  • Conversation Qualified Leads
  • Inbound and Outbound Sales Playbook
  • Email Playbooks
  • #DriftLinks
  • Overall Performance Metrics
  • Per Playbook Reporting
  • Conversation Reporting
  • Agent Reporting

Pricing Info

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Leadpages, Vidyard, Rapidminer

Integrations

Drift.com integrates with the following business systems and applications:

  • Slack
  • SalesForce
  • Marketo
  • HubSpot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drift.com is a robust, conversation-driven live-chat messaging platform.

Company Email

Contact No.

Company's Address

3 Copley Place, 7th Floor
Boston, Massachusetts
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score

The products analyzed on this page are only a small part of our entire Customer Support Software category and you should keep in mind that there might be more reliable services out there. If you would like to make sure you make the optimal decision for your company we definitely encourage you to try out more solutions first. It may also be a good idea to check out our top 10 Customer Support Software ranking to find out which software are in the current year the highest-rated ones and dominate the market.

Page last modified