Compare AzureDesk vs. Zoho Assist

It’s easy to our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, AzureDesk earned 8.0 points, while Zoho Assist earned 8.5 points. Meanwhile, for user satisfaction, AzureDesk scored 100%, while Zoho Assist scored 98%. Information regarding their features, tools, supported platforms, customer service, and more are given below to give you a more correct analysis. Don’t forget to choose only the tools that you need so as not to waste cash for features which are redundant. In the event you have to quickly identify the best Help Desk Software according to our experts we advise you take a look at the following solutions: Freshdesk, Zendesk, Samanage.
Software

AzureDesk

VS

Zoho Assist

VS

AzureDesk screenshot Zoho Assist screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Price

Price

$12

Free

Pricing Type

Pricing Type

Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation.
Quick Links
Contact Phone

Contact Phone

1 877 834 4428
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Address

Contact Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Available Support

Available Support

Phone Live Support
Training
Live Support
Prominent Clients

Prominent Clients

Features

Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Zoho Assist FEATURES

  • Unattended access
  • Web-based technical console
  • Two-way screen sharing
  • File-transfer
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Send Ctrl+Alt+Del
  • UAC compatibility
  • Clipboard sharing
  • Instant chat
  • Mac support
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Customer widgets
  • Reports
Pricing Info

Pricing Info

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

Zoho Assist has three plans in their offer.

Lifetime free plan

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session

Remote Support

Standard – $10/technician/month (billed monthly) or $8/technician/month (billed annually) plus tax, as applicable

  • Inclusive of all Free Features
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • ZenDesk Integration
  • 2 Concurrent Sessions

Professional – $15/technician/month (billed monthly) or $13/technician/month (billed annually) plus tax, as applicable

  • Inclusive of All Standard Features
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Two-way Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • Customer Widget
  • 4 Concurrent Sessions

Unattended Access

Standard – $10 for 25 computers (billed monthly) or $8 for 25 computers/month (billed annually) plus tax, as applicable

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps (iOS, Android)
  • Unlimited Technicians
  • Advanced Reports
Pricing Page

Pricing Page

Learn more about AzureDesk pricing Learn more about Zoho Assist pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Languages Supported

Languages Supported

English English
Email Address

Email Address

support@azuredesk.co sales@zohocorp.com
Supported Integrations

Supported Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:

  • Salesforce
  • Bitium
  • BigCommerce
  • WordPress
  • Facebook
  • Twitter
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • Microsoft Dynamics CRM
  • JIRA
  • Drupal
  • Desk.com
  • Zapier
  • MailChimp
  • Zendesk
  • Shopify
  • Magento
  • Sugar CRM
  • Crashlytics
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps compared on this page are merely a sliver of our full Customer Support Software category and you should take into account that there could be more reliable alternatives out there. If you would like to ensure you make the best possible choice for your company we definitely suggest that you compare more services first. It may also be a good idea to study our top 10 Customer Support Software list to find out which software are currently the best ones and leaders in the market.