Compare AzureDesk vs. Zoho Assist

When scouting for the best Customer Support Software for your company it is recommended that you compare the functions, rates, and other important information regarding the product and vendor. Here, you can check the similarities and disparities between AzureDesk (overall score at 8.0 and user satisfaction at 100%) and Zoho Assist (overall score at 8.5 and user satisfaction at 98%). You may also check out their specific modules, like services, plans, costs, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden fees, like, installation, separate support plan, upgrade fees, disk space fees, and more. Our experts made sure to review all popular Help Desk Software solutions that you can find on the market, but among them these three deserved our special attention: LiveAgent, Freshdesk, Samanage.
Product

AzureDesk

VS

Zoho Assist

VS

AzureDesk screenshot Zoho Assist screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

$5

Free

Pricing Type

Pricing Type

Free | Monthly payment Freemium
Full Review

Full Review

Overview

Overview

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation.
Quick Links
Prominent Customers

Prominent Customers

Pricing Details

Pricing Details

Learn more about AzureDesk pricing Learn more about Zoho Assist pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Company's Address

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Available Languages

Available Languages

USA, UK, Canada, International, India International
List of Features

List of Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Zoho Assist FEATURES

  • Unattended access
  • Web-based technical console
  • Two-way screen sharing
  • File-transfer
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Send Ctrl+Alt+Del
  • UAC compatibility
  • Clipboard sharing
  • Instant chat
  • Mac support
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Customer widgets
  • Reports
Integrations

Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:

  • Salesforce
  • Bitium
  • BigCommerce
  • WordPress
  • Facebook
  • Twitter
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • Microsoft Dynamics CRM
  • JIRA
  • Drupal
  • Desk.com
  • Zapier
  • MailChimp
  • Zendesk
  • Shopify
  • Magento
  • Sugar CRM
  • Crashlytics
Pricing Info

Pricing Info

AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.

Zoho Assist has three plans in their offer.

Lifetime free plan: for one technician and one unattended computer

  • Unlimited number of sessions with unlimited duration
  • Remote control
  • Instant chat
  • Multi-monitor navigation
  • Desktop plug-in
  • Clipboard sharing
  • iPad app.

For companies wishing to involve more people and to share file, there are 2 paid professional plans:

  • Professional plan: with unattended access for $12/month/25 computers
  • Professional plan: with remote support fot $24/month/technician

Both professional plans encompass all features from the free plan, together with:

  • File transfer
  • Customer widgets
  • Re-branding
  • User management
  • Two-way screen sharing
  • Session reporting
  • Grouping
  • Search and sort computers
  • Remote restart
Company Email

Company Email

support@azuredesk.co sales@zohocorp.com
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Phone

Contact Phone

1 877 834 4428
Types of Support

Types of Support

Phone Live Support
Training
Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which software will perform best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular each product is and how wide is its online presence.For example, if you look at AzureDesk LinkedIn page you’ll find out that they are followed by 0 users. In case of Zoho Assist the volume of followers on their LinkedIn page is 37536.