Compare AzureDesk vs. simplyCT

If you wish for an efficient Customer Support Software product for your company you must take time to evaluate different solutions. It doesn’t have to be difficult, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can find AzureDesk’s overall score of 8.0 and compare it against simplyCT’s score of 6.9; or AzureDesk’s user satisfaction level at 100% versus simplyCT’s 100% satisfaction score. The evaluation will help you spot the strengths and weaknesses of each program, and choose which fits you requirements better. Aside from the robust features, the software that’s simple to grasp and use is always the better choice. If you need to quickly find the optimal Help Desk Software according to our review team we recommend you take a look at one of these services: Freshdesk, Samanage, Zendesk.
Software

AzureDesk

VS

simplyCT

VS

AzureDesk screenshot simplyCT screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

6.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$12

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Quote-based
Full Review

Full Review

General Description

General Description

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Useful Links
Phone No.

Phone No.

1-855-543-3989
Contact Email

Contact Email

support@azuredesk.co support@simplyct.com
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Pricing Details

Pricing Details

Learn more about AzureDesk pricing Learn more about simplyCT pricing
Popular Clients

Popular Clients

The It Factor Productions, The Devereux Foundation
Supported Integrations

Supported Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

  • Salesforce integration
Languages Supported

Languages Supported

English English
Pricing Info

Pricing Info

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Training
Vendor's Address

Vendor's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
Features

Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back
Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The software examined on this page are merely a sliver of our complete Customer Support Software category and you should keep in mind that there may be better services available. If you want to guarantee you make the best possible choice for your team we definitely encourage you to try out more solutions first. You may also want to study our top 10 Customer Support Software ranking to see which products are now the highest-ranking ones and dominate the market.