Compare AzureDesk vs. simplyCT

Purchasing the suitable Customer Support Software product is as simple as comparing the solid and weak functionalities and terms offered by AzureDesk and simplyCT. Here you can also match their total scores: 8.0 for AzureDesk vs. 6.9 for simplyCT. Or you can check their general user satisfaction rating, 100% for AzureDesk vs. 100% for simplyCT. We suggest that you take some time to review their differences and figure out which one is the better alternative for your company. Moreover. don’t forget to factor in your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile platform to help you work away from your office. People who are pressed for time or need a Help Desk Software advice from our experts might want to try out these top choices for this year: LiveAgent, Samanage, Freshdesk.
Comparison

AzureDesk

VS

simplyCT

VS

AzureDesk screenshot simplyCT screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

6.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

$5

by quote

Pricing Type

Pricing Type

Free | Monthly payment Quote-based
Full Review

Full Review

General Info

General Info

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Quick Links
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Training
Popular Clients

Popular Clients

The It Factor Productions, The Devereux Foundation
Phone Number

Phone Number

1-855-543-3989
Vendor Email

Vendor Email

support@azuredesk.co support@simplyct.com
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

USA, UK, Canada, International, India USA, Canada
Available Plans

Available Plans

AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone
List of Features

List of Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back
Pricing Details

Pricing Details

Learn more about AzureDesk pricing Learn more about simplyCT pricing
Available Integrations

Available Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

  • Salesforce integration
Company's Address

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
Product Comparisons

Product Comparisons

Compare with Customer Thermometer
Compare with Answerbase
Compare with HipChat
Compare with KANA Express
Compare with Tender Support
Compare with Genesys
Compare with ManageEngine ServiceDesk
Compare with BMC Remedy 9
Compare with iHelpDesk
Compare with Pure Chat
Compare with Kayako
Compare with LivePerson
Compare with Bornevia
Compare with My Work Scheduler
Compare with SurveyExpression
Compare with Collect.Chat
Compare with Giosg
Compare with ConnectWise Control
Compare with xSellco
Compare with TrueChat
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you pick a solution that you are sure will be an actual asset for your team you shouldn’t simply limit yourself to what reviewers have to say about it. Very often personal experience with the software will vary, depending on specific preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for every solution to give you a quick impression of how real users of AzureDesk and simplyCT rate their contact with the app. Our algorithm is based on detailed analysis of product mentions on other sites, social networks and blogs, so you are going to get a full and credible picture of what other users think about each product. In this case AzureDesk has a total satisfaction rating at 100% while for simplyCT 100% of people say they had an enjoyable experience with it.