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Compare AzureDesk vs Mogo CRM

What is better AzureDesk or Mogo CRM? Finding the right CRM Software product is as straightforward as evaluating the solid and poor functions and terms offered by AzureDesk and Mogo CRM. Here it's also possible to match their all round scores: 8.0 for AzureDesk vs. 7.2 for Mogo CRM. Or you can verify their general user satisfaction rating, 100% for AzureDesk vs. 100% for Mogo CRM.

We suggest that you take some time to analyze their unique features and figure out which one is the better alternative for your business. Moreover. bear in mind to take into account your company’s or industry’s special circumstances, such as, a multilingual software for a global staff or a mobile app to help you work on the go.

Our team put a lot of effort to prepare reviews of all popular Help Desk Software services that you can find on the market, but among them these three caught our special attention: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Pricing Info

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AzureDesk offers seamless integrations with third-party systems such as:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.

Company Email

support@azuredesk.co

Contact No.

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Branding
  • Contact Management
  • Product Management
  • Organization Management
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders
  • Storage
  • Custom Fields
  • Number of records
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Pricing Info

Mogo CRM provides three priced editions and a free version as well.

Free

  • Contact management
  • 500MB storage

Premium – $12/month

All Free Features plus:

  • 1GB storage
  • Custom Branding
  • Product Management
  • Organization Management

Business – $48/month

All Premium features plus:

  • 5GB storage
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One-Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Enterprise – $96/month

All Business features plus

  • Unlimited Storage
  • Unlimited Custom Fields
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pygmalion. Santa Fe Way, Hatch Realty, Navigos

Integrations

Mogo CRM supports integrations with the following business systems and applications:

  • Gmail
  • Google Contracts
  • Google Calendar
  • Google Docs
  • Google Sites
  • Google Voice
  • Google Hangouts
  • MS Lync
  • Skype
  • SAP
  • Oracle
  • LinkedIn
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Available Support

email

phone

live support

training

tickets

General Info

Mogo CRM makes it easy for users to communicate, collaborate, socialize, and close deals faster compared to traditional CRM platforms.

Company Email

Contact No.

Company's Address

1901 Harrison St, Ste. 1100 PMB# 5
Oakland CA 94612-3648

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You shouldn’t count on simply a wide set of useful tools and adjustable pricing plans from a credible CRM Software. Almost as essential as key features is a trustworthy customer support. You want to ensure that when you have any questions about AzureDesk or Mogo CRM, or you run into a problem, or maybe you’ll need to ask for a specific change or functionality beneficial to your team you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.

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