MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare AzureDesk vs Livespace

What is better AzureDesk or Livespace? Finding the best CRM Software product is all about assessing numerous solutions and determining the top program for your specific needs. Our exclusive process provides you with an instant look at the general rating of AzureDesk and Livespace. For overall quality and performance, AzureDesk scored 8.0, while Livespace scored 8.3. On the other hand, for user satisfaction, AzureDesk earned 100%, while Livespace earned N/A%.

Below it's also possible to verify their functionalities, terms, plans, etc. to determine what software will be more suitable for your company. An important feature to check is whether the app allows you to enable/disable restrictions on different types of users to secure any sensitive business data.

People who are pressed for time or want a Help Desk Software suggestion from our team may want to investigate these top choices for the current year: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Pricing Info

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AzureDesk offers seamless integrations with third-party systems such as:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.

Company Email

support@azuredesk.co

Contact No.

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contacts Management
  • Sales Management
  • Multiple Sales Workflows
  • Tasks Management
  • Task Categorization
  • Scheduling
  • Schedule Sharing
  • Email Client Integration
  • Reports & Statistics
  • Revenue Reports
  • Daily & Weekly Reports
  • Sales Rankings
  • Cost, Discounts, & Margins
  • Data Import & Export
  • Tagging & Grouping
  • Custom Fields
  • Search Function
  • Filter Setting Saving
  • Winning/Losing Sales Reasoning
  • Document Templates
  • Sales Prognoses
  • Goals & Results Sheets
  • Intelligent Sales Funnel
  • Virtual Assistant
  • Automatic Email Filtering
  • Data Extraction from Statistical Office
  • Post-Sales Tasks & Templates
  • Automatic Client Assessment
  • Contacts Widget
  • Internal Chat Room
  • Mobile Apps

Pricing Info

Livespace offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Base – $19.00/user/month or $16.15/user/month/annual billing

  • 3GB Storage
  • 100 Emails Daily per User
  • 1 Email per User
  • Email Scheduling
  • Email Support

Automation – $39.00/user/month or $33.15/user/month/annual billing

  • 8GB Storage
  • 300 Emails Daily per User
  • 3 Emails per User
  • Email Scheduling
  • Email & Live Support
  • Automated Email & Task Workflows
  • Automatic Client Scoring
  • Team Management
  • User Access & Permissions Settings
  • Email Tracing
  • Online Support & Implementation
  • Paid Basic Customization

Enterprise – $65.00/user/month or 15% discount/annual subscription

  • 30GB Storage
  • 900 Emails Daily per User
  • 10 Emails per User
  • Email Scheduling
  • Email, Online, & Live Support
  • Automated Email & Task Workflows
  • Automatic Client Scoring
  • Team Management
  • User Access & Permissions Settings
  • Email Tracing
  • Online Support & Implementation
  • Dedicated Support with Technical Support Access
  • Paid Extended Customization

All packages are also available in two-year subscription plans. A 25% discount is applicable.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BPR Interactive Agency, Tomo Group Interactive, Kerris Group Interactive Agency

Integrations

Livespace provides its clients access to its API which allows them to connect with any of their pre-existing or additional tools. The following are a few examples of applications that can be connected to the CRM platform:

  • Sales Manago
  • iPresso
  • Landingi
  • Google Chrome
  • pl
  • IMAP
  • Dropbox
  • iCal
  • Highrise
  • Olark
  • Datera

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Livespace is an innovative, new generation CRM that paves the way for intelligent sales and client support.

Company Email

support@livespace.io

Contact No.

Company's Address

1 Mokotowska Street, XII’th Floor
00-640 Warsaw
Poland

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

If you continue having second thoughts about which service will perform best for your company it might be a good idea to examine each service’s social metrics. These metrics are quite often a way to see how popular a given product is and how large is its online presence. For instance AzureDesk Twitter account has currently 30 followers. At the same time Livespace Twitter is followed by 327 users.

Page last modified