Compare Freshchat vs. AzureDesk

We are here to streamline the cumbersome process of contrasting Customer Support Software products for you. For instance, on this page you can verify the overall performance of AzureDesk (8.0) and compare it with the overall performance of Freshchat (9.0). You can also match their overall user satisfaction rating: AzureDesk (100%) vs. Freshchat (96%). Similarly, research their services thoroughly to check which product can better address your company’s needs. Generally, any B2B software must let you to immediately check the big picture, all the while offering you quick access to the details. We realize that not all businesses have enough time to scrutinize dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Samanage, Freshdesk, Zendesk.
Compare

Freshchat

VS

AzureDesk

VS

Freshchat screenshot AzureDesk screenshot
Pricing Page

Total Score

Our Score

9.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Cost

Cost

free

$12

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Quick Links
Features

Features

Freshchat FEATURES

  • Message channels
  • Unlimited contacts
  • Priority inbox
  • Custom views
  • Web messenger
  • Team widget
  • Events and user properties
  • People segmentation
  • Triggered messaging
  • In-app campaigns
  • Bot
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • FAQ feedback
  • SmartPlugs
  • Canned response
  • Labels
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Integrations
  • In-app support
  • Push notifications
  • Mobile apps for all team members
 

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps
Pricing Plans

Pricing Plans

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports
Popular Clients

Popular Clients

Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Contact Phone

Contact Phone

+1-866-832-3090
Vendor Email

Vendor Email

contactus@freshworks.com support@azuredesk.co
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Training
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Pricing Page

Pricing Page

Learn more about Freshchat pricing Learn more about AzureDesk pricing
Supported Integrations

Supported Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Slack
  • Messenger
  • ClearBit
  • Zendesk

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both AzureDesk and Freshchat may provide a reliable set of features every software may be created for a different company size. If you are comparing features you should give some attention to a business type they are meant for. Specific features might scale up efficiently for big enterprises but if you own a small or medium company it’s usually more sensible to avoid paying for complex features that you might never actually use.