Compare Freshchat vs. AzureDesk

Buying the most effective Customer Support Software for your company is vital to improving your company’s efficiency. In our platform, you can easily evaluate various solutions to see which one is the right software for your needs. Here you can match AzureDesk vs. Freshchat and look at their overall scores (8.0 vs. 9.0, respectively) and user satisfaction rating (100% vs. 100%, respectively). It's also possible to study the specifics of pricing, terms and conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. In practice, choose the software which helps you to scale the features and subscription plan to address your sales growth or lack of it. We realize that not all companies have the time to examine dozens of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, LiveAgent, Samanage.
Product

Freshchat

VS

AzureDesk

VS

Freshchat screenshot AzureDesk screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

$15

$5

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Free | Monthly payment
Complete Review

Complete Review

General Info

General Info

Modern messaging software for sales teams offered by Freshworks.
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Quick Links
Contact No.

Contact No.

+1-866-832-3090
List of Features

List of Features

Freshchat FEATURES

  • Message channels
  • Unlimited contacts
  • Priority inbox
  • Custom views
  • Web messenger
  • Team widget
  • Events and user properties
  • People segmentation
  • Triggered messaging
  • In-app campaigns
  • Bot
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • FAQ feedback
  • SmartPlugs
  • Canned response
  • Labels
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Integrations
  • In-app support
  • Push notifications
  • Mobile apps for all team members
 

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps
Pricing Info

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.

Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Popular Customers

Popular Customers

Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Languages Supported

Languages Supported

USA, UK, Canada, International, Germany, India, Japan, Spain, France, Russia USA, UK, Canada, International, India
Email Address

Email Address

contactus@freshworks.com support@azuredesk.co
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about Freshchat pricing Learn more about AzureDesk pricing
Integrations

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Slack
  • Messenger
  • ClearBit
  • Zendesk

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which app will work best for your company it might be a sound idea to check out each service’s social metrics. These metrics are usually an indicator of how popular every software is and how wide is its online presence. For example AzureDesk Twitter profile has currently 30 followers. At the same time Freshchat Twitter is followed by 665 users.