Compare Freshchat vs. AzureDeskWe are here to streamline the cumbersome process of contrasting Customer Support Software products for you. For instance, on this page you can verify the overall performance of AzureDesk (8.0) and compare it with the overall performance of Freshchat (9.0). You can also match their overall user satisfaction rating: AzureDesk (100%) vs. Freshchat (96%). Similarly, research their services thoroughly to check which product can better address your company’s needs. Generally, any B2B software must let you to immediately check the big picture, all the while offering you quick access to the details. We are aware that not all companies have enough time to test dozens of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Samanage, LiveAgent.
|Free | Monthly payment | Annual Subscription||Free | Monthly payment|
Freshchat is a modern messaging software for sales teams offered by Freshworks.
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.
The pricing scheme looks as follows:
Sprout – Free
Blossom – $15/member/month
Garden – $24/member/month
Estate – $39/member/month
AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Types of Support|
Types of Support
| 1250 Bayhill Drive, Suite 315|
San Bruno, California
| 3111 New Jersey 38 #11-323|
Mount Laurel, New Jersey 08054
|Learn more about Freshchat pricing||Learn more about AzureDesk pricing|
Freshchat integrates with the following business systems and applications:
AzureDesk integrates with the following business systems and applications:
Developer API is also available to connect this system to a variety of applications and business systems.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||English, India|
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You should keep in mind that while both AzureDesk and Freshchat may provide a reliable set of features every software may be created for a different company size. If you are comparing features you should give some attention to a business type they are meant for. Specific features might scale up efficiently for big enterprises but if you own a small or medium company it’s usually more sensible to avoid paying for complex features that you might never actually use.