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Compare AzureDesk vs Firepoint

What is better AzureDesk or Firepoint? A great way to choose the right CRM Software product for your firm is to cross-check the solutions against each other. Here you can compare AzureDesk and Firepoint and see their features compared contrastively to help you decide on which one is the better product.

Furthermore, you can review their overall ratings, for instance: overall score (AzureDesk: 8.0 vs. Firepoint: 8.0) and user satisfaction (AzureDesk: 100% vs. Firepoint: 95%). Check their distinctive features and similarities and see which one outperforms the other. Likewise, think about your company tomorrow; will your company outgrow the app in the next 3-5 years?

At this time, the top products in our Help Desk Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Pricing Info

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AzureDesk offers seamless integrations with third-party systems such as:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.

Company Email

support@azuredesk.co

Contact No.

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $350

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead generation
  • Search engine marketing
  • Fully transparent costs and performance
  • Scalable
  • IDX search sites
  • Engagement of locally-targeted users
  • Team branding
  • Terms and filters
  • Save searches
  • Repeat business fostering
  • Discovery of missed opportunities
  • Centralized contacts
  • Lead distribution
  • Lead assigning
  • Automated tasks and reminders
  • Drip campaigns
  • Preloaded workflows
  • Assigning leads to multiple agents
  • Detailed lead history
  • Change tracking
  • Team accountability
  • Performance tracking
  • Detailed history and transaction information
  • Business reporting and metrics
  • Lead sources comparison
  • Long-term follow-ups
  • Referral generation

Pricing Info

The pricing starts from $350/month and includes up to 5 logins.

  • $300 setup fee
  • $50/month/each additional user
  • Volume pricing starts from 16+ users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Real estate agents and teams

Integrations

  • Trulia
  • Zillow
  • Brokerage Leads
  • OPEN House
  • Realtor.com
  • Facebook

More information about integration available upon request from official support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-in-one real estate management and lead generation solution that helps teams and agents manage their daily activities using a single solution.

Company Email

sales@firepoint.net

Contact No.

Company's Address

Firepoint
3969 E Arapahoe Road
Suite 210, Centennial, CO 80122

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Every time you pick a app that you believe will work best for your team you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the app may change, depending on your own preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for every app to give you a quick impression of how real users of AzureDesk and Firepoint estimate their experience with the product. Our system is based on detailed analysis of product appearances on other websites, social networks as well as blogs, so you are going to get a comprehensive and credible landscape of what other users think about each service. In this example AzureDesk has a total satisfaction rating at 100% while for Firepoint 95% of users say they had an enjoyable experience with it.

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