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Compare AVOXI Genius vs Uservoice

What is better AVOXI Genius or Uservoice? If you’re getting a tough time picking the right Customer Support Software product for your company, we suggest that you do a comparison of the available software and discover which tool offers more positive aspects. For instance, here you can compare AVOXI Genius (overall score: 9.0; user rating: 97%) vs. Uservoice (overall score: 8.1; user rating: N/A%) for their overall performance.

You can even see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to match their features will significantly increase the odds of finding the right product for your company. Pay attention to other factors of the software such as intuitiveness, flexibility, scalability, and pricing terms.

We know that not all companies have enough time to try out dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: JustCall, Zendesk, Freshcaller.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Voice

  • Superior Call Quality
  • Bring Your Own Carrier
  • Unlimited Concurrent Calls
  • Inbound & Outbound Calling
  • International Numbers

Intelligent Routing

  • Interactive Voice Response (IVR)
  • Standard Call Controls
  • Voicemail Transcription
  • Call Conferencing (Three-Way)
  • Call Blocking
  • Agent-to-Agent Calling
  • CRM Data Dips
  • Callbar
  • Call Controls
  • Warm Transfer
  • Automatic Call Distributor (ACD)
  • Forward to Phone
  • Ring Groups
  • Call Queues
  • Time-Based Routing
  • Personalized Greetings
  • Skills-Based Routing

Reporting & Analytics

  • Customizable Reporting Thresholds (SLA)
  • Customized Agent Dashboard
  • Customized Daily Reporting
  • Desktop Notifications
  • Email Notifications
  • Wallboards
  • IVR Reporting
  • Live Reporting
  • Historical Reporting

Quality Management

  • Call Scoring
  • Call Barge
  • PCI Compliant Call Recording Controls
  • Call Recording
  • Call Dispositions and Notes
  • Call Monitoring
  • Call Whisper

Agent Productivity

  • Click-to-Call
  • Screen Pops

Customer Support

  • Onboarding Coach
  • Knowledge Base
  • Email Support
  • 24/7 Phone Support

Pricing Info

AVOXI Genius offers two subscription plans.

Genius Contact – $25 per user (Perfect for small and growing teams)

  • Interactive Voice Response (IVR)
  • Call Controls
  • Automatic Call Distributor (ACD)
  • Inbound & Outbound Calling
  • 24/7 Phone Support
  • Superior Call Quality
  • Customized Reporting
  • Unlimited Concurrent Calls
  • Quality Management
  • Advanced Reporting

Genius Enterprise – $50 per user (beta)

  • All Genius Contact features
  • Bring Your Own Carrier
  • Salesforce Integration
  • CRM Data Dips
  • Screen Pops

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Island Outpost, Argos Assistance, SHR Global

Integrations

AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:

  • Salesforce
  • CRM solutions
  • Two-Way Data Synchronization
  • APIs and SDKs
  • Reporting API
  • Integrations API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD

Company Email

salesteam@avoxi.com

Contact No.

Company's Address

AVOXI
1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339

Popular Alternatives

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Score

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SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Pricing Info

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PiCollage, Bing Ads, Full Contact

Integrations

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.

Company Email

Contact No.

Company's Address

121 2nd St, Fl 4, San Francisco, CA 94105

Please note that even though both AVOXI Genius and Uservoice may offer a reliable range of features every product could be aimed at a different company size. If you are analyzing various solutions you should give some attention to a company size they are catering to. Certain features might scale up efficiently for huge enterprises but if you own a small or medium company it’s usually better to avoid paying for advanced functionalities that you may never have a chance to use.

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