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Compare AVOXI Genius vs ShowMyPC Remote Support and Meetings

What is better AVOXI Genius or ShowMyPC Remote Support and Meetings? If you want an effective Customer Support Software product for your business you have to take time to compare different alternatives. It doesn’t have to be difficult, and can be as easy as matching their features in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can see AVOXI Genius’s overall score of 9.0 and compare it against ShowMyPC Remote Support and Meetings’s score of 8.3; or AVOXI Genius’s user satisfaction level at 97% versus ShowMyPC Remote Support and Meetings’s 94% satisfaction score.

The assessment will help you see the pros and cons of each program, and make up your mind on which one matches your requirements better. Beyond the rich features, the application that is easy to understand and use is always the better choice.

We know that not all people have enough time to examine a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: JustCall, Freshcaller, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Voice

  • Superior Call Quality
  • Bring Your Own Carrier
  • Unlimited Concurrent Calls
  • Inbound & Outbound Calling
  • International Numbers

Intelligent Routing

  • Interactive Voice Response (IVR)
  • Standard Call Controls
  • Voicemail Transcription
  • Call Conferencing (Three-Way)
  • Call Blocking
  • Agent-to-Agent Calling
  • CRM Data Dips
  • Callbar
  • Call Controls
  • Warm Transfer
  • Automatic Call Distributor (ACD)
  • Forward to Phone
  • Ring Groups
  • Call Queues
  • Time-Based Routing
  • Personalized Greetings
  • Skills-Based Routing

Reporting & Analytics

  • Customizable Reporting Thresholds (SLA)
  • Customized Agent Dashboard
  • Customized Daily Reporting
  • Desktop Notifications
  • Email Notifications
  • Wallboards
  • IVR Reporting
  • Live Reporting
  • Historical Reporting

Quality Management

  • Call Scoring
  • Call Barge
  • PCI Compliant Call Recording Controls
  • Call Recording
  • Call Dispositions and Notes
  • Call Monitoring
  • Call Whisper

Agent Productivity

  • Click-to-Call
  • Screen Pops

Customer Support

  • Onboarding Coach
  • Knowledge Base
  • Email Support
  • 24/7 Phone Support

Pricing Info

AVOXI Genius offers two subscription plans.

Genius Contact – $25 per user (Perfect for small and growing teams)

  • Interactive Voice Response (IVR)
  • Call Controls
  • Automatic Call Distributor (ACD)
  • Inbound & Outbound Calling
  • 24/7 Phone Support
  • Superior Call Quality
  • Customized Reporting
  • Unlimited Concurrent Calls
  • Quality Management
  • Advanced Reporting

Genius Enterprise – $50 per user (beta)

  • All Genius Contact features
  • Bring Your Own Carrier
  • Salesforce Integration
  • CRM Data Dips
  • Screen Pops

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Island Outpost, Argos Assistance, SHR Global

Integrations

AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:

  • Salesforce
  • Microsoft Dynamics
  • CRM solutions
  • Two-Way Data Synchronization
  • APIs and SDKs
  • Reporting API
  • Integrations API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.

Company Email

salesteam@avoxi.com

Contact No.

Company's Address

AVOXI
1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339

Popular Alternatives

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Score

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SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Application Branding
  • Remote PC Access
  • Screen Sharing
  • Desktop Sharing
  • Help Desk
  • API Integration
  • Windows RDP Support

Pricing Info

ShowMyPC’s Remote Support and Meetings are offered through four enterprise pricing packages that vary in the features included. The pricing and features for each are detailed below:

Premium – $14/month

  • Up to 2 concurrent meetings
  • Room chat whiteboard
  • Browser viewer
  • Limited application branding
  • Easy access URL for every PC
  • Unattended PC support for 2 PCs

Professional – $19/month

  • Up to 3 concurrent meetings
  • All Premium features
  • Unlimited application branding
  • Unattended PC support for 3 PCs

Business – $36/month

  • Up to 6 concurrent meetings
  • All Professional features
  • Ability to use your website name
  • Help Desk system
  • Unattended PC support for 6 PCs

Enterprise – $60/month

  • Customizable number of meetings (price will increase or decrease depending on the number of meetings)
  • All Business features
  • Unattended PC support for 10 PCs

Users can also purchase an Add-On that allows access to 25 unattended PCs for an additional $50 to the monthly amount of the desired plan. Annual payment options are also available for all enterprise pricing packages.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Remote Support and Meetings offer API integration, which can be used to integrate the platform to the user’s specific application or website. It also supports the following languages:

  • .NET
  • C
  • C++
  • VB
  • Java

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Remote Support and Meetings is a cost-effective software that allows users to conduct meetings, reduce costs, and efficiently provide support.

Company Email

Contact No.

Company's Address

ShowMyPC
3031 Tisch Way, 110 Plaza West
San Jose, California 95128
USA

Popular Alternatives

Product Name
Score

Every time you test different Customer Support Software products you shouldn’t simply study their features list and offered pricing plans. Pay attention to the fact that the app must be adjusted to your work processes and team so the more flexible their offer the better. Learn which OSes are supported by AVOXI Genius and ShowMyPC Remote Support and Meetings and make sure you will obtain mobile support for whatever devices you work on in your company. You should also examine which languages and countries are supported, as this may be a key element for many businesses.

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