MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare AVOXI Genius vs PhaseWare Tracker

What is better AVOXI Genius or PhaseWare Tracker? The best Customer Support Software is a product that can deal with your company’s unique requirements. It’s easy to determine which alternative is best suited for your enterprise if you assess numerous products before you decide which one is the best.

For example, AVOXI Genius and PhaseWare Tracker are scored at 9.0 and 7.2, respectively, for overall quality and performance. Likewise, AVOXI Genius and PhaseWare Tracker have a user satisfaction rating of 97% and 99%, respectively, which indicates the general response they get from customers. Better yet, talk to an existing client of the software and ask for their feedback regarding the software in question.

In case you you want to quickly identify the best Call Center Software according to our experts we advise you examine the following solutions: Zendesk, Freshcaller, JustCall.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Voice

  • Superior Call Quality
  • Bring Your Own Carrier
  • Unlimited Concurrent Calls
  • Inbound & Outbound Calling
  • International Numbers

Intelligent Routing

  • Interactive Voice Response (IVR)
  • Standard Call Controls
  • Voicemail Transcription
  • Call Conferencing (Three-Way)
  • Call Blocking
  • Agent-to-Agent Calling
  • CRM Data Dips
  • Callbar
  • Call Controls
  • Warm Transfer
  • Automatic Call Distributor (ACD)
  • Forward to Phone
  • Ring Groups
  • Call Queues
  • Time-Based Routing
  • Personalized Greetings
  • Skills-Based Routing

Reporting & Analytics

  • Customizable Reporting Thresholds (SLA)
  • Customized Agent Dashboard
  • Customized Daily Reporting
  • Desktop Notifications
  • Email Notifications
  • Wallboards
  • IVR Reporting
  • Live Reporting
  • Historical Reporting

Quality Management

  • Call Scoring
  • Call Barge
  • PCI Compliant Call Recording Controls
  • Call Recording
  • Call Dispositions and Notes
  • Call Monitoring
  • Call Whisper

Agent Productivity

  • Click-to-Call
  • Screen Pops

Customer Support

  • Onboarding Coach
  • Knowledge Base
  • Email Support
  • 24/7 Phone Support

Pricing Info

AVOXI Genius offers two subscription plans.

Genius Contact – $25 per user (Perfect for small and growing teams)

  • Interactive Voice Response (IVR)
  • Call Controls
  • Automatic Call Distributor (ACD)
  • Inbound & Outbound Calling
  • 24/7 Phone Support
  • Superior Call Quality
  • Customized Reporting
  • Unlimited Concurrent Calls
  • Quality Management
  • Advanced Reporting

Genius Enterprise – $50 per user (beta)

  • All Genius Contact features
  • Bring Your Own Carrier
  • Salesforce Integration
  • CRM Data Dips
  • Screen Pops

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Island Outpost, Argos Assistance, SHR Global

Integrations

AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:

  • Salesforce
  • Microsoft Dynamics
  • CRM solutions
  • Two-Way Data Synchronization
  • APIs and SDKs
  • Reporting API
  • Integrations API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.

Company Email

salesteam@avoxi.com

Contact No.

Company's Address

AVOXI
1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-channel support
  • Email Integration
  • Issues Tracking
  • CRM
  • Knowledgebase
  • Robust Searching
  • Multi-Tasking
  • Visual Workflows
  • Reporting
  • Mobile

Pricing Info

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dexter + Chaney, PropertyInfo, American Messaging, Sacramento Public Library

Integrations

PhaseWare Tracker supports integration with Miscrosoft Outlook.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows.

Company Email

Info@PhaseWare.com

Contact No.

Company's Address

1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069

Almost as essential as features and client support level are pricing plans offered by AVOXI Genius and PhaseWare Tracker. While price should not be the only factor it’s without a doubt an important thing to think about. You should look for a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your team expands. Be sure that you don’t select plans that include complex tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can frequently benefit from special pricing. You should also try out a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to pay any money and provides you with a solid overview of what it feels like to work with AVOXI Genius and PhaseWare Tracker.

Page last modified