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Compare AVOXI Genius vs Interactive Intelligence CaaS

What is better AVOXI Genius or Interactive Intelligence CaaS? Finding the suitable Customer Support Software product is as simple as evaluating the good and low functionalities and terms offered by AVOXI Genius and Interactive Intelligence CaaS. Here you can also match their all round scores: 9.0 for AVOXI Genius vs. 7.7 for Interactive Intelligence CaaS. Or you can verify their general user satisfaction rating, 97% for AVOXI Genius vs. 100% for Interactive Intelligence CaaS.

We suggest that you spend some time to study their differences and figure out which one is the better option for your company. Moreover. keep in mind to factor in your company’s or industry’s unique case, for instance, a multilingual software for a global company or a mobile version to help you work away from your office.

We are aware that not all people have the time to test dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshcaller, Zendesk, JustCall.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Voice

  • Superior Call Quality
  • Bring Your Own Carrier
  • Unlimited Concurrent Calls
  • Inbound & Outbound Calling
  • International Numbers

Intelligent Routing

  • Interactive Voice Response (IVR)
  • Standard Call Controls
  • Voicemail Transcription
  • Call Conferencing (Three-Way)
  • Call Blocking
  • Agent-to-Agent Calling
  • CRM Data Dips
  • Callbar
  • Call Controls
  • Warm Transfer
  • Automatic Call Distributor (ACD)
  • Forward to Phone
  • Ring Groups
  • Call Queues
  • Time-Based Routing
  • Personalized Greetings
  • Skills-Based Routing

Reporting & Analytics

  • Customizable Reporting Thresholds (SLA)
  • Customized Agent Dashboard
  • Customized Daily Reporting
  • Desktop Notifications
  • Email Notifications
  • Wallboards
  • IVR Reporting
  • Live Reporting
  • Historical Reporting

Quality Management

  • Call Scoring
  • Call Barge
  • PCI Compliant Call Recording Controls
  • Call Recording
  • Call Dispositions and Notes
  • Call Monitoring
  • Call Whisper

Agent Productivity

  • Click-to-Call
  • Screen Pops

Customer Support

  • Onboarding Coach
  • Knowledge Base
  • Email Support
  • 24/7 Phone Support

Pricing Info

AVOXI Genius offers two subscription plans.

Genius Contact – $25 per user (Perfect for small and growing teams)

  • Interactive Voice Response (IVR)
  • Call Controls
  • Automatic Call Distributor (ACD)
  • Inbound & Outbound Calling
  • 24/7 Phone Support
  • Superior Call Quality
  • Customized Reporting
  • Unlimited Concurrent Calls
  • Quality Management
  • Advanced Reporting

Genius Enterprise – $50 per user (beta)

  • All Genius Contact features
  • Bring Your Own Carrier
  • Salesforce Integration
  • CRM Data Dips
  • Screen Pops

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Island Outpost, Argos Assistance, SHR Global

Integrations

AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:

  • Salesforce
  • Microsoft Dynamics
  • CRM solutions
  • Two-Way Data Synchronization
  • APIs and SDKs
  • Reporting API
  • Integrations API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.

Company Email

salesteam@avoxi.com

Contact No.

Company's Address

AVOXI
1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omnichannel customer support (email, SMS, chat, social media)
  • Real-time performance visibility
  • Voice Self Service
  • Unified Communications
  • Workforce management
  • Virtual queue callback
  • Business Process Automation
  • Strategic planning
  • Collections
  • Outbound Dialing
  • Multichannel recording
  • CRM and UC Integrations
  • Speech recognition
  • Customer surveys
  • Quality management
  • Workforce Optimization
  • Supervisor iPad Edition
  • Interactive voice response
  • Reporting and Analytics
  • Speech analytics

Pricing Info

Pricing available by quote only. Contact Interactive Intelligence for more pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Interactive Intelligence supports integrations with the following business systems and applications:

  • Amazon Web Services
  • Microsoft® Lync® Server
  • Microsoft Dynamics® CRM
  • Buzzient Enterprise™
  • Oracle Social Experience
  • Astute
  • Heat (FrontRange)
  • Onyx (Consona)
  • Remedy (BMC)
  • Oracle Service Cloud
  • SAP
  • Salesforce®
  • Siebel (Oracle)
  • NICE
  • Verint
  • Aspect
  • PureCloud
  • OrgSpan Select
  • OrgSpan Connect CIC

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.

Company Email

Contact No.

Company's Address

7601 Interactive Way
Indianapolis, Indiana 46278
USA

You should keep in mind that while both AVOXI Genius and Interactive Intelligence CaaS may have a top quality array of features each app might be created for a different company size. If you are studying different apps you may want to give some attention to a company type they are catering to. Specific features might scale up efficiently for large enterprises but if you have a small or medium company it’s frequently better to avoid paying for complex functionalities that you might never have a chance to use.

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